EWheels has fantastic customer service, the communication is great as well, very prompt and courteous if you need anything, despite the fact that there isn’t a phone number on the website- when I emailed them they literally responded in 2 minutes. I will 100% recommend them to anyone interested in buying a wheel and will be back when ready to add a new one to the stable! I bought the Begode T4, it arrived in only a few days in perfect condition, exactly as described on the website. They emailed a manual in advance and short video on how to take it out of transport mode. Also included wrist guards, a fast charger and air pump which I did not realize I even needed at first. So far I am loving this purchase. Unlike most EUC riders I have no background in any board sports. My gateway drug was an electric scooter that eventually led to a hand me down KS S16. After about 4 months of consistent progress I decided to go for my first suspension wheel. The T4 has proven to be a great choice for me. I’m 5’3 and the shorter stature of this wheel is perfect without compromise to power/speed and the suspension is incredible, so much better than what I was expecting, I can float down the rockiest of roads. She’s very stout compared to what I’m used to which has proven so far to actually be a little easier to ride but is still pretty nimble being a 16” wheel. In fact, there wasn’t that much of a learning curve going from a very small, non suspension 16” wheel to this one, I have picked it up after several days of practice, although I still ride quite slow since the confidence isn’t all there yet. This wheel is so much fun to ride! My advice to anyone who is as new as I am, get really good gear, falls are inevitable but don’t have to be bad and just ride in your comfort zone as long as you want.