Originally I was disappointed in the way the shipping went... seems the parcel was attempted to be delivered only when my office was closed and the carrier woulsnt try again after that within the business hours, the customer service was very acceptional and did everything they could to try and rectify the issue which we ended up doing 🙂. In the end, VERY happy with my purchase and their product, will definitely buy again! I just wouldn't recommend their shipping carrier (Amazon) but thats not on them and therefore deducted 1 star. The 3rd attempt was successful at my P.O. BOX address.