Ellie James Jewellery Reviews

Name: Ellie James Jewellery
Rating: 2.71

2.7 Rating 175 Reviews

43 %

of reviewers recommend Ellie James Jewellery

2.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

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Helpful Report

Posted 7 years ago

“Spoke to Sean and can't thank him enough, definitely a 1st class service! I will return and order from you again. Thank you so much Ellie James!!”

Helpful Report

Posted 7 years ago

“Have been waiting a month Cant get through by phone Cant email Resorting to tweeting Says has been despatched but cant give a tracking number So disappointed”

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Posted 7 years ago

“Had to wait for my item to come into stock but the girl I was speaking to kept me updated by ringing to assure me it was coming. I really appreciate all the extra effort you did to sort out getting the charm in time as it was a present. Will happily order again!”

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Posted 7 years ago

“Received my bracelet in no time thank you!! :)”

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Posted 7 years ago

“brilliant service!”

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Posted 7 years ago

“great customer service, cant fault what so ever. spoke to some lovely girls about recieving my order. they went above and beyond to help. in love with my thomas sabo bracelet! Thankyou”

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Posted 7 years ago

“Internet search”

Helpful Report

Posted 7 years ago

“Items not delivered and when did deliver items were wrong. Chased delivery and was assurred the correct items would be despatched in few days. No delivery and chased again as required for specific date as present, only to be advised items out of stock. Despite getting assurances that they would be telephone me to confirm they had received the missing items by an agreed date so they could be arrange for them to be sent special delivery to guarantee delivery, received no telephone call, When chased again informed order had been sent that morning in normal post with no guarantee when items would arrive. Customer Service is so appauling and they are obviously not honest about the stock they have so are taking orders and full payment for items that cannot be honoured. They would not agree to a refund until I had returned the useless items after the event. Wish I had read reviews before purchasing and would warn everyone NOT to use this site as no customer service and they do not rectify their mistakes!! Now left with no gifts for event attending and will have to chase an alternative on the high street. I just wish I had just done in the first place and not used this site.”

Helpful Report

Posted 7 years ago

“Ordered a Thomas sabo bracelet, Money was taken yet after 2 weeks no item has arrived and I also haven't been refunded.....I have emailed on numerous occasions but have had no corrispondance back Waste of time Wouldn't it recommend at all Pity can't give minus star ratings”

Helpful Report

Posted 7 years ago

“Placed order for a surprize birthday only to be informed 48 hours later not in stock. Did not reply to my emails. In fact no contact what so ever! Seems to be a high end quality product with prices to match with a shoddy unprofessional attitude to customers. Will not use again.”

Helpful Report

Posted 7 years ago

“Ordered from this website for the first time in December, recieved my Swarovski produst in no time at all. ordered again this month but my discount code i had recieved was not orking the girl i spoke to could not have been more helpfull or lovely. Fantastic service would deffinetly shop again. Thank you ellie james.”

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Posted 7 years ago

“Would happily order from here again ,excellent service ,”

Helpful Report

Posted 7 years ago

“I ordered an item on 24 Jan which was showing on the website as in stock and available for dispatch within 24 hours. On 27 Jan I received an email stating that the item was currently awaiting stock. On 30 Jan, having heard nothing further but seeing on the website that the item was showing as in stock, I contacted Ellie James. I tried to reply to the 27 Jan email but got a bounceback, and after trying two different contact numbers finally got through on the phone to someone who confirmed that due an error on the website the item was still showing as in stock, but it wasn't. I was told that an order had been placed and should be dispatched within the next week. On 4 Feb I received another email telling me that due to a "technical glitch" the item had shown on the website as in stock, but that it wasn't, was on order and would be dispatched as soon as possible. As of today, 13 Feb, there is still no sign of my item. At all times, the website had displayed this item as in stock and available for dispatch within 24 hours - which Ellie James is well aware is not true. Incredibly frustrated at the service and the blatant dishonesty of the availability of products.”

Helpful Report

Posted 7 years ago

“Disappointing Ordered 26.12 arrived 20.1 even through web said in stock, no updates provided and no apology for the delay i”

Helpful Report

Posted 7 years ago

Ellie James Jewellery is rated 2.7 based on 175 reviews