Ellie James Jewellery Reviews

Name: Ellie James Jewellery
Rating: 2.71

2.7 Rating 175 Reviews

43 %

of reviewers recommend Ellie James Jewellery

2.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered earnings about 2 weeks ago, when I got in contact with them that i still haven got them they replied back saying that the ordered has been dispatched and should be delivered already, then they said that that they are not responsible for royal mail shipping as well as they were even nice when they were getting back to me! truly do not advice using this.”

Helpful Report

Posted 7 years ago

“The item I ordered appeared to be in stock online so I ordered it. I heard nothing for a week so I contacted them as regards the whereabouts of my item. I was told the item was not in stock but they would be getting. In 7 to 10 days. Two weeks later still no item received. To cut a long story short 51 days later I’ve still not received my item and had to request a refund rather than them get in touch with me. I will not be using this online Jewellers again,”

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Posted 7 years ago

“Fantastic customer service! I will be returning!”

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Posted 7 years ago

“A1 service, quick delivery and product as stated.”

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Posted 7 years ago

“A1 service and product. Even called me on a Sunday to check delivery details. Product as expected and quick delivery. Would use again and recommend.”

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Posted 7 years ago

“Top Service, received my watch next day after placing my order at 4pm day before.”

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Posted 7 years ago

“No goods received After order placed 11 Days ago. No contact or update from Ellie James. Only after Threatening further action did they reply unsatisfactorily that avoids not yet despatched. It's a pair of earrings that they were quick to take money from my account for - still no satisfaction or reason given. I am going to Trading Standards.”

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Posted 7 years ago

“Ordered online on Sunday afternoon and in my hand Tuesday morning. Called and spoke to them on Monday to confirm the item was in stock and would be with me on Thursday and was told it had already been dispatched. Appreciate that there are some poor experiences here but for me it was possibly the smoothest and best online transaction I have ever made. Thanks - I will be back.”

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Posted 7 years ago

“STAFF ARE LOVELY GIVE YOU 110% WHENIN STORE”

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Posted 7 years ago

“Excellent customer service . Both , online order & Friendly over the phone order . Next day delivery as promised . Thanks”

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Posted 7 years ago

“""Staff willing to help but leave you to look first not pushy at all will be back”

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Posted 7 years ago

“I ordered three silver trollbead charms on the 26th July. The website showed them in stock. I received one of the said charms with a note saying the others weren't in stock and would follow. Eventually the second of the three arrived but with no notification of the third. I have emailed three times and have still not had a response re my last charm. We are now the 16th August and the website shows the item I ordered in stock. I have never had this problem with any other trollbead stockists and certainly won't be ordering from here again.”

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Posted 7 years ago

“Delivery times are a load of sh@t”

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Posted 7 years ago

“Great customer service and the staff are lovely :)”

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Posted 7 years ago

“Popped in to the york store (on the shambles) as i was looking for a replacment Troll bracelet that was stolen in a robbery. the young man was so helpful getting any charm i liked out and trying diffrent mixtures of glass and silver. he even left me to have a think whilst he helpped another lady. will be back for more (with My Loyalty car please pass on my thanks to him Wendy D”

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Posted 7 years ago

“even when jewellery is out of stock the staff are so helpful and try to get the order posted out as soon as they can! it is them that takes all the stick and not there fault they are restricted by the brands as to when they can get things in to there store and posted out to us, i cant thank them enouph for all there help and i love my bead! well worth the wate. will shop with you again.”

Helpful Report

Posted 7 years ago

“Placed order, item showing 'in stock' was advised 1-3 working days. 3 days later after no further contact, I contacted them to chase. Called customer service-greeted by someone who sounded like they couldn't be bothered to talk to me. Was advised item wasn't actually in stock...no time frame given. I asked why it showed as available to get the response "computer hadn't updated I know this is a bit frustrating!". Would've been polite to at least email me to say there was a system error when I placed the order!......order cancelled. Will not be using again. 1 star given purely for the speed the refund was processed!”

Helpful Report

Posted 7 years ago

“Really wish I'd read the reviews before purchasing. I ordered items on Tuesday 11th July. Money has been taken from my account. A substantial amount of money. As of today (Sunday) I still don't have the items. On Friday I finally had a response - last thing in the afternoon. Stating they not have one in stock. I ordered 2 things so why I haven't been sent the other item is beyond me. Their response also stated it could be 2 weeks before I get the item. Why a company would believe it is ok to take money for items that should be on next day delivery, but in fact may never turn up, is beyond me. I emailed back on the Friday but no response.... not really surprised. If by some miracle my order arrives before I need it I may retract this review. But until then this stands. Very unhappy customer who has not received good service and lack of communication making for a poor experience so far. Prices are good. Only thing going for them....”

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Posted 7 years ago

“fab little jewellers with lovely staff”

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Posted 7 years ago

“Ordered a trollbeads charm two weeks ago. Money taken from my account in payment immediately - haven't heard another word since, despite the item still showing in stock and will be dispatched in 1-2 days. Avoid this store and go somewhere more reliable.”

Helpful Report

Posted 7 years ago

Ellie James Jewellery is rated 2.7 based on 175 reviews