“I was very pleased with the way that I was dealt with and by the advisor. I did not save a great deal of money by changing to
this company, but the additional services inclusively provided were very good.
I have not been able to open your PDF's although I do have the PDF opening facility on my P.C. I have recently opened other PDF's from other e-mail sources. However I can't open yours at the moment and do not find the suggested methods to achieve opening that are supplied, very helpful. bjs”
“Mahala (MR1) was able to instantly access the details that I had submitted on line, and after a few security questions and confirmation of the main details within the application she checked the quotation and confirmed it. It was all done in an efficient but friendly way. There were a couple of prerecorded pieces which I needed to lusten to but although they were somewhat tedious, being prerecorded they used up the least amount if time, bote no ambiguity and were therefore an efficient way of passing on the required information. I saved nearly £200 on the similar policy offered by Saga so, although I havd always received goid service from them, The renewal premium was prohibitive. No pressure from Mahala, who also made me aware of some orher upgrades which were available had I needed them. It was a pretty quick, good experience and I feel confident that I am dealing with an efficient company. Thank you”
“Spoke to a lovely friendly lady knew exactly what I required, gave me all the information I required to put my mind at rest. Excellent customer service.”
“One Call rang me to make sure I had received my renewal documents, which I hadn't due to me changing my email address. The gentleman I spoke to did this immediately and also reduced my excess by a considerable amount . All in the space of 5 minutes! There was no pushy salesmanship, only very polite and helpful customer service . Well done and thank you.”
“I have used this service for a couple years and have always found the operators/customer providers very efficient and polite :~D
Administration fees... not so sure :~(”
“I have been with One Call Direct since 2010 and have been delighted with the quality of both the product and service since day 1.
I have just used Live Chat for the first time; 'chatting' with Esme. She was able to answer my query swiftly while being clear and concise in her reply; leaving no room for ambiguity. I was very impressed.
I look forward to many more years of insuring my car through One Call Direct and would highly recommend.”
“Rebecca Thompson was courteous, clear & efficient - she didn't leave me waiting on the phone, she rang me back! The policy was outlined very well & I didn't feel pressurised into going ahead with it.
My policy documents arrived as promised via e-mail, on time!
Thankyou
RT6”
“I tried to call at 5.30 pm on a Friday and was on hold for 10 minutes without having any idea that I was ever going to be connected, so whilst continuing to hold I tried the Live chat service, which was effective but slow in response; I got the impression that the operator was dealing with more than one customer.
The phone service is poor; customers need to know that they will eventually get to speak to someone and how long that is likely to be, or to be offered a guaranteed call back service”
“Agreed a reduction in excess if I renewed but the documents came thro at the old rate. Live Chat this morning - GAvin agreed to change, but when mailed thro again they were still wrong. Live Chat with Gavvin just now & he mailed the revised docs while I was online, so all ok now”
