“Received an inflated renew price about same price I paid the previous year. Browsed the internet and obtained a £75.00 cheaper deal. Rang and spoke to an obnoxious overpowering non willing caller handler, thank GOD I don't need to speak to again for another year.
Explained twice I have a quote from another provider much cheaper, after being put on hold agreed to reduce the renewal quote BUT did not match the other quote received....
I wasn't willing to haggle and just wanted to come off the phone, as wanted to remain with the company - not worth the hassle moving!!!
Cant understand why they add £35.00 admin fee as this over inflates the price...Surely they want to remain competitive, why not charge the insurance provider rather than the consumer!!! RT6”
“Received an inflated renew price about same price I paid the previous year. Browsed the internet and obtained a £75.00 cheaper deal. Rang and spoke to an obnoxious overpowering non willing caller handler, thank GOD I don't need to speak to again for another year.
Explained twice I have a quote from another provider much cheaper, after being put on hold agreed to reduce the renewal quote BUT did not match the other quote received....
I wasn't willing to haggle and just wanted to come off the phone, as wanted to remain with the company - not worth the hassle moving!!!
Cant understand why they add £35.00 admin fee as this over inflates the price...Surely they want to remain competitive, why not charge the insurance provider rather than the consumer!!!”
“Answered call re: change of car very quickly and quote was reasonable. Very good for a Sunday at 2pm.
Calling back to confirm time of change. Thank you Claire ct-2.”
“needed to cancel my policy due to moving house. advisor ag3 very friendly offered to give me new quote but unfortunately had to purchase through my mortgage provider. will definitely use One Call again their staff are always helpful polite and friendly. great service”
“Operator username EM1
I obtained a quote online for home insurance but needed specific rquirements for valuables cover. I phoned through to OneCall and explained to the Operator, Emma, the requirements I needed. She searched online for the most suitable insurance company and within a few minutes was able to give me a quote and outline the cover. I asked for the details, terms and conditions for this Policy and within 5 minutes these were emailed to me. After scrutinizing this information and being satisfied that the cover was exactly what I required, I phoned Emma back on her direct line to accept the Policy. I was extremely impressed by the very secure system OneCall had in place to take payment by credit card. I found Emma highly efficient in dealing with my enquiry, she was very courteous and cheery thoughout the whole process and very much 'on the ball' as to customers' needs. OneCall has obviously invested in quality staff training. It was such a pleasure to receive such excellent customer sevice (rather rare in this day and age). A very satisfying experience.
I certainly know who to go to when I need to renew my car insurance.”
“Want to charge you for every possible thing . Change of address . Private reg change stupid amounts that only has to be done on computer no paper work at all . Not happy bunny.”
“BH1 was very efficient and explained everything thoroughly. She was most helpful with an enquiry I had that wasn't her dept but she took the time to ask her manager for me rather than me having to go through to another dept.”
“I was looking to renew my policy and was pleased that there was only one options menu on the phone to get through to speaking to an adviser (Laura Hulley) who assisted with reviewing my policy.
Laura was professional and very helpful in assisting with reviewing my queries and requirements. Laura made the information clear and understandable making the whole process very easy.
Receiving the documents on-line, within minutes of confirming my decision to buy the policy; I found to be very helpful in order to check the detail. Very satisfied customer”
