1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,286 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,286 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shady company that trying to scam customers. Delivered battery was lower specifications than ordered originally. They didn’t call or notify that ordered battery was not available but ordered different battery. Customer service representative tried to claim that new battery is better quality, but it was clearly not.”

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Posted 2 weeks ago

“you have kept me waiting for 30 hours now. Have you no shame? how dare you send this to me”

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Posted 3 weeks ago

“I worked for them and never got paid . Scammers”

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Posted 3 weeks ago

“Watch out for this business...my service was prompt and convenient but the battery failed after only 4 months and there warranty is awful. You cant have your car repaired, have to keep the battery in for the technician to check and they charge you another $125.”

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Posted 1 month ago

“If I could give a zero I would. It took 4 days to replace. Appointments were missed and left my disabled patient stuck without transportatation. Once I got a person on the phone, he provided his best empathetic customer service so thare is that.”

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Posted 1 month ago

“Installer was very friendly, but not very experienced, and ended up blowing out the instrument panel fuses in the process. He also had no knowledge of registering the battery, which is requred on BMWs. He called his supervisor and was told 'We don't do that'. Had to pay a local shop to get the car fixed and back up and running. Would not recommend.”

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Posted 1 month ago

“I paid for a platinum AGM battery. The tech showed up late and without the proper tools. He caused some damage to the positive terminal. Then he produced a gold level lead acid battery and insisted it was correct. A text conversation with customer service established that the battery I ordered was apparently out of stock and they sent a lesser model. There was no notification of this before changing the order. Further, the cost for this battery was over $100.00 less than what I was charged and I have not been refunded. This was a terrible experience and I seem to be out over $100.00”

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Posted 1 month ago

“I wouldn't wish this company on my worst enemy . The technician called me before they even came and began harassing me for a tip. I refused and the technician continued harassing, saying "come on man, $10, $20 dollars!" I contacted customer service because I did not want this person coming to my house after this interaction, and was told that was their only tech, so I requested to cancel. After cancelling, I was told that I would be charged $125 for the tech being dispatched, and they would investigate the matter with their escalation team, as their tech said I was lying. Of course he was going to say that, because he was breaking their policy. The manager on duty I spoke to was empathetic, but it's absurd that a manger cannot cancel a charge for a cancellation due to their employee's inappropriate conduct.”

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Posted 1 month ago

“Do not use this company. They currently owe me two refunds and have stopped responding to my messages. Every battery I’ve received from them has lasted less than two years! Spend your money elsewhere!”

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Posted 1 month ago

“I called at 11am, was told it would take 2-3 hours they were a like busy. So after 4 hours I started calling.back. Was told it was coming. I called at least 6 after 3pm. So at 7 I asked for a refund, was told he was 2 hours away from me and I was next. Driver arrived at 9:15 that night.”

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Posted 1 month ago

“I went out to start my car on 1/21/25 and the battery passed away. While I was looking for what a new battery would cost I noticed 1-800-Battery and their claim that they would come out and install the new battery. As an elderly person I was happy to see that someone would do such a thing. I booked the service online and was told it would take two hours to accomplish. That didn't happen. I chatted online and was told they were slammed and they gave me a new appointment window for the following day (1/22/25). The window passed without the service happening. I called them and was told that they can't find a tech in the area to do the work. I waited until today (1/23/25) and when nobody arrived to do the work I paid for three DAYS earlier, I canceled my order. I contracted another company and my battery was replaced within a couple of hours at a price slightly less than 1-800-Battery was going to charge. Don't trust these people.”

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Posted 1 month ago

“I was told 5-5.5 hours. Coming up on 21 hours could use an answer on when this is going to happen.”

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Posted 1 month ago

“I was quoted a 70 minute ASAP service. I received a text with a link to an alleged video explaining the delivery but instead it took me to an expired GoDaddy link. After three hours I called and was told every technician was having “truck issues” but the person agrees to keep my updated. A few hours later they texted and said they were still looking for someone to help me. About seven hours after I arranged for the service I gave up and got a refund. I asked a friend for help and saved $100.”

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Posted 1 month ago

“I wish I could give 0 stars. I requested a car battery replacement because my car had a dead battery, leaving me unable to properly close the window. I placed the request yesterday morning at 8:00 and waited the entire day with no updates. The website didn’t provide any status, the chat had no responses, and customer service couldn’t even locate the mechanic. By 6:00 PM, the service was completely canceled, and I’m still waiting for a refund to my credit card. Meanwhile, my car is sitting in the driveway covered in plastic during a snowstorm in Maryland. I will never use this service again and wouldn’t recommend it to anyone.”

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Posted 1 month ago

“I ended up waiting two days for the delivery of my battery. Stuck at home, couldn't go anywhere. First they told me that they couldn't find a driver. Then they told me that the battery wasn't in stock. My wife orders from DoorDash all the time, and has for the past couple of years. They have never had a problem finding a driver to bring our food. Feels like someone lied to me.”

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Posted 1 month ago

“Terrible.”

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Posted 1 month ago

“When was placed and credit card info given, was approved. When went to website to check my order, I received a google message advising me your site had been hacked and hackers were trying to get my info(credit info) I called my bank(wells fargo) to cancel payment to your company and they immediately canceled my card. The reason:(possible fraud). All was done the date of online purchase( 1/8/25). Also, on your order confirmation, there was no phone number I could call, just email addresses.”

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Posted 2 months ago

“Amazingly imcompetent company. I had a 12-2pm appointment... no one came. I contacted them, they said someone would be there in 90 mins (4pm.) That came and went. I contacted them again, @7pm I was told no one was coming and if I wanted to reschedule for the next day. No apoligy, and I lost an entire day where I could I have used another company if they would have actually let me know that no one could come.”

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Posted 2 months ago

“Dudes never showed up… they quit responding after being 3+ hours late. Hoping I get the rest of my money back from these scammers”

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Posted 2 months ago

“Went through the website on Sunday for an appointment. They called me and said they would be here between 9:00 and 11:00 on Monday. At 18:45, I went back to their website and started a "chat." They told me they were behind due to the weather, and they would be here at 9:00 Tuesday. They called me around 16:00 Tuesday and said they would be here at 9:00 on Wednesday. At 18:00 Wednesday, I canceled the order. A few hours late due to weather I can understand, but there's no excuse for being more than two days late. Poor communication, poor planning, poor management. Do not use.”

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Posted 2 months ago

1-800-Battery is rated 4.3 based on 5,286 reviews