1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.95

4.0 Rating 5,230 Reviews

75 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,230 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great price - great communication , really pleased with the ease of taking out insurance with this company”

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Posted 7 years ago

“The price quoted for my car insurance was great”

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Posted 7 years ago

“I tried to pay for a quote online, there was an issue with the website and the payment wouldn't go through. After waiting on the phone for someone to answer for an unacceptable amount of time I was told I couldn't pay for the quote I had online at £413 it had increased to £470. I wasn't happy with this increase, I went back online and found the quote again for £413. I was then able to pay for this online. Why could the caller not honour this amount without me wasting a whole afternoon trying t sort the insurance out. I wasn't happy with the service at all. I definitely won't be recommending you.”

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Posted 7 years ago

“Car insurance: Easy to use web page, clear explanations of insurance rules, cheapest price with extensive benefits. Happy for now. I hope I will not need to know if they are good when I have an accident if ever.”

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Posted 7 years ago

“Cheap car insurance full of benefits”

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Posted 7 years ago

“Easy to use the website all can chat if needed and I feel very happy with the prompt attention”

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Posted 7 years ago

“great service”

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Posted 7 years ago

“Very straight forward breakdown of pricing. Good price. Easy to follow website instruction. Quick and easy.”

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Posted 7 years ago

“Easy to navigate site and helpful explanations”

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Posted 7 years ago

“Shocking customer service ripped me off big time! I had b accident that was not my fault 2years ago declared this with them and have actually been insured with them for 3years now! I had. Accident which was my fault no one else involved and they say I didn't disclose the accident which I did they even told me the date of the accident when I renewed with them so then said we will have to add this your policy so then charged me another £500,avoid this company my next step will be to get the ombudsman involved do not insure with this joke of a company car wrote off and now no payout”

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Posted 7 years ago

“I was charged £150 for a change of address which actually only takes seconds to do, it wasn't clearly stated that this was for a change of address but the wording sort of made it sound like you were paying your final premium all in one. It cost me 35% of my original policy for them to just press a button. Completely outrageous. Will never use or recommend them to anyone.”

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Posted 7 years ago

“Never again!”

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Posted 7 years ago

“advisors do not know how to treat clients and make promises about call backs that never happen, staff also rude at times”

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Posted 7 years ago

“Everything was easy smoot and quick”

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Posted 7 years ago

“Great price for first year then renewal comes in at double. Call them and nothing can be done so go to a comparison site and get first year price again”

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Posted 7 years ago

“Ripped of by 1st Central I am absolutely furious with this company and I have been with them for 2 years. I will not renew with them and will never take out any sort of insurance policy with them again! They sent me through an automatic renewal which had increased in price so at that point I went through confused.com as a search comparison and again 1st central came up as the best deal. I renewed with them through this site. I have just received demands for further payment stating that I did not disclose an accident from 2014. I have gone back through my quote on the search comparison site and it clearly shows that I did. Unfortunately I stated that it was in March rather than October of 2014 and for this reason I now owe them a further £110 or £50 cancellation fee! Not only that but I have been kept on hold for over 40 mind and passed around from pillar to post on the phone. I think this is an absolutely disgraceful way of treating a customer and I would warn anyone who goes with this insurer to be very wary and precise with all the information they give as 1st central will try and use it as a way to extort more money from you! Very disappointed and upset!!!!”

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Posted 7 years ago

“great service , very helpful”

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Posted 7 years ago

“Worse company ever. Over charged me for my insurance for over a year !!! Money grabbing company’s. won’t refund my money. Everytime i ring up they leave me on hold. Left me on hold for 30 mind everytime I call costing me a 120 pound phone call and plus owing Over a years full insurance to me. I really wouldn’t recommend this company. They are terrible !!!”

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Posted 7 years ago

“over charge for car change and reg change.”

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Posted 7 years ago

“Phone answered within 1 minute, very good helpful staff, low price”

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Posted 7 years ago

1st CENTRAL is rated 4.0 based on 5,230 reviews