“Extremely upset SHOP automatically processes order and automatically charged my card without allowing me a second review. At this point undecided about 2Modern and future purchases, once order is received timely without incident will have a better prespective.”
“Found a pendant that I liked but had questions. Rang customer service and helped answer all questions. Won’t receive my item for like 10 weeks, but I feel confident after the interaction today and it aligns with previous purchase time from vendor”
“Could I have had a choice on the colors on my rug?
Like the mat but not looking great on our deck. Raspberry out of place with our red cushioned furniture.
I do like the product.”
“The Nut pendant lamp is as lovely as it looks online. I have the white one with a bulb that changes colors, so it can have many personalities. However, there is one issue, the wire it hangs from is bent, and not in a lovely curvy way. The lamp is very lightweight, and it's not enough to straighten it.”
“Shopping experience was great ! They had several options and I chose the one that best suited my needs. Hopefully they can deliver on a timely basis to merit the 5 star rating.”
“At the time of placing our order for a dining table set, we were told it would take 8-10 days to ship once the order had been processed. We ordered our dining room furniture almost 4 weeks ago and then received another update that we would not be receiving our order for another 3 - 4 weeks, totalling 7 - 8 weeks before we would receive it. We followed up with the store and this was their response with regards to their shipping estimates:
“timeframe primarily pertains to the shipping process itself and does not include the transit times, which can vary based on several factors including the logistics of the delivery addresses involved. Regrettably, transit times can only be accurately determined once the order is processed, and the logistics between the origin and destination addresses are established. Unfortunately, this means that we are unable to provide precise delivery estimates until after the order has been placed.”
We would have ordered our furniture elsewhere if we had known that their shipping process takes this long. Very misleading shipping information on website and unhelpful customer service.”
“I purchased an item and the color was misrepresented on the website. They offered a very small discount and said it was a courtesy discount. If I wanted to return the item, it would be at my expense. This is not good business to misrepresent merchandise and then have the customer pay to get a refund. I will not do business with this company again.”
“I purchased a small outdoor table. 2Modern had the best price and I received it exactly when they said I would. The table was expertly packed and arrived in perfect condition. We couldn't be happier with it.”
“Received and it was damaged by the shipper. Called and sent pictures. And they sent out a new one. We sill aren't sure how it goes together because the directions are really bad and they just tell you to put the bracket on the bar but it won't fit no matter what we do. I guess we will see when the new one comes.”
