Hi Mary,
We apologize for your experience while placing your order. If there is anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
Hi Lina,
We apologize for the delay you experienced. We see that your return has been processed, but if there is anything else we can help with, please contact us by phone at 1-888-222-4410 or by email at support@2modern.com. Thank you for sharing your feedback!
Best Regards,
2Modern
Hi Bart,
Thank you for taking the time to share your feedback, and we apologize for your experience with this order. If there is anything we can help with please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
Hi Kelly,
We apologize for your experience and thank you for providing your feedback. We checked and confirmed that you were only charged once for your order. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“A table I ordered that was supposed to be in stock took a month to ship. I had to call to check on progress and the rep said she would get back to me but never did. I called a second time and was told it was a UPS problem and the rep would look into it and get back to me. She never did. UPS finally called to say they were processing a loss claim. No follow up and no support from 2Modern on a product available through many other retailers.”
Hi Elisa,
Thank you for taking the time to tell us about your experience. We apologize for the service and lack of communication you experienced. We looked into this and see that a replacement order has been placed for you. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“The shopping experience is fine- but their shipping is absolutely horrific. The delivery service they use has had my dresser for nearly 2 weeks. They insist on scheduling delivery- I was given 2 options each week- 4 hour windows each time. Today my piece was supposed to be delivered between 8:30-12:30 and I continuously get a 4:30-5:30 delivery window update. I’ve tried to reschedule with Metropolitan Warehouse & Delivery and their call center is awful. I will not purchase through 2Modern again due to this experience.”
Hi Cameron,
We apologize for the delivery experience with your order, and thank you for taking the time to share your feedback. We looked into this and see that your shipment was able to be delivered, however if there is anything we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“Im still waiting to complete my order fir 3 days, Complely incompetent. The person hasn't responded. Im currently on hold again going in circles. You guys are the worst. I wish there was another option.”
Hello,
Thank you for taking the time to tell us about your experience. We apologize for the service and lack of communication you experienced. We looked into this and see that you were able to connect with our Support Team and regarding your order. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
Hi Dennis,
Thank you for taking the time to share your feedback. We apologize for the lack of communication you experienced. We looked into this and see that you were able to connect with our Support Team regarding your order. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“The desk I ordered was over $600 in total and upon receiving it I realized it’s made of incredibly cheap material. This desk should have been under $100 at best. It looks like worse quality than ikea. The price is not justified. I’m not thrilled with the purchase and had I saw the desk in person first I would never have paid this much for it. The shipping date was pushed back several times.”
“Do yourself a favor and just buy direct from manufacturer instead of through this company that drop-ships. So that, should an item arrive defective, you won't have to go through hell and high water to get a return label from Support (that treats the customer like a number, not a person) and then wait weeks to receive a refund, only for it to be the wrong amount.”
“I emailed customer service that the product I received did not match the description or picture on the website. However, I never heard back from them. This was frustrating especially since I spent $10 on shipping and when I returned an item previously I had to pay for shipping back as well which cost me almost $25. It is not worth it because you will be stuck with the item if you do not like it.”
Hi Monte,
Thank you for sharing your feedback with us, and we apologize for the service you have experienced. Our Customer Support team will help take care of the issue for you. If you have any questions please contact us at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“Very disappointing experience with delivery. We ordered the corridor 8173 home theater cabinet which came with white glove delivery ($290 charge). This was supposed to include delivery to room of choice (up to 2 floors), set up , and removal of packaging. When the person arrived he said he couldn’t take it up the steps and he doesn’t do set up. Customer service said they would get someone to come out to take care of it and that we were a priority. No body from the company or the delivery company called to follow up or schedule another person to come out for 4 days. In the meantime we had to get someone else to move it and put it together. Very disappointing and poor communication.”
Hi Shannon,
Thank you for taking the time to share your feedback with us. We apologize for the service you experienced. We looked into this and see that you were able to connect with our Support team regarding your order. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“A complete failure from purchase to delivery, and now to pending repair!! Nothing but unnecessary stress and disappointment. I purchased three pieces from 2 Modern. The lamp, the Bernhardt Campania armoire, and the Bernhardt Campania King size bed. There was no trace of the bed purchase taking your team couple of weeks to finally find the purchase in your system causing delays in the delivery. The delivery company you work with is run by drugged out morons. They messed up the deliveries multiple times. I went through nightmares with the delivery of each item. First they send the heavy armoire with an old man who admitted the unit was way too heavy for him to carry, so we had to reschedule for the armoire to be finally delivered. Then despite my calls confirming the bed delivery details, they show up in the morning, instead of pm window, to only drop off the bed instead of the White Glove handling, so we had to reschedule again. We finally have the pieces delivered, but one of the armoire doors is not aligned properly and does not open and close smoothly. Now I’m struggling to have someone form Bernhardt to come and adjust the armoire door but no luck so far.”
Hi Sid,
Thank you for sharing your feedback. We apologize for your experience with your order. We would like to look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern Customer Support
“Made a purchase, only to be told it’s back ordered for 4-6 weeks… no way to cancel, no replies to emails. Thinking of contacting my cc company. This is ridiculous.”
Hi Scott,
Thank you for sharing your feedback. We see that your order been canceled – if there is anything else we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Although this order date didn’t work out, we hope that you’ll consider us for your lighting needs in the future.
Best regards,
2Modern Customer Support
“you find out that an item is out of stock AFTER you complete your purchase! and the wait time is close to 2 months. requested a cancelation of the order...... no response as of yet.”
Hi Stella,
Thank you for sharing your feedback. We apologize that your item moved into a backordered status after you placed your order. We see that your order been canceled – if there is anything else we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern Customer Support
“Awful. Ordered 2 weeks ago and it still hasn’t shipped. I’ve attempted to call their customer service and they will not answer or return my call. Will never be purchasing from again.”
“Ist timer andlast timer. When a company says one thing and does another. The product was in stock when I ordered. But today is the 19th and it still hasn't shipped.”
