“We rented a home on the beach for Labor Day well in advance (January) for our large group. A month prior to the trip, 360 Blue called to tell us that the owner pulled the house of the rental market for no known reason. They did offer another house that could accommodate our large group, although an hour further from our originally booked destination and NOT on the beach.
Although the house was lovely and newly built with high end appliances, we were not offered a discount on the home rental for the inconvenience. In fact, when we did ask the employee was quite rude and obnoxious about the requested discount for the inconvenience this was causing our family.
The employee basically stated this is the only option, take it or leave it. When I asked to speak with his supervisor, he said there was no one else I could speak to.
Although, I understand that 360 Blue is not in control of owners pulling out of the market, I do feel they have the ability to provide better service and compensate for the inconvenience of such situations.
Terribly disappointed.”
“Our experience with 360 Blue has been bad from the beginning. 360 Blue has always been incredibly difficult to communicate with. They went back and forth about promises and refunds during COVID and due to our lack of air conditioning during our stay, and their customer service has been consistently poor.
When we arrived at our beach house in Santa Rosa Beach, the air conditioning was not working. After many attempts to reach 360 Blue, we realized they were aware that the air conditioner needed to be replaced, but failed to inform us of this situation before we arrived. They sent us a loud and useless swamp cooler! They said they would bring us ice to keep it running but of course didn’t follow through with that promise. We spent a lot of money for a premium beach front home that ended up feeling like a swamp! The house and experience could have been good and we would have returned, but we will NEVER rent from 360 Blue again. An Uber driver even commented on how 360 Blue is notorious for bad customer service because they know they have a monopoly in the area and will continue to get business regardless of how they treat people.
During our stay we were told that we would be compensated for our terrible experience but nobody reached out. Therefore, I took it upon myself to begin the process. I have been told by several 360 Blue team members that my refund would be issued and they would give me a follow up call and none of them kept their end of the bargain. I was told by one staff (won't say their name) on June 10th that I would be receiving a partial refund of a measly $500 for the experience. When I didn’t receive the money I called and spoke with another INCREDIBLY rude staff member on July 14th. During our conversation she informed me it was never submitted but she would submit it and the money would be in our account in a few business days. I asked her if I could please speak to a supervisor and she wouldn’t put me through and said one would call me back. I never received a phone call and I never received the reimbursement. I then called for a third time and spoke with a different staff member on July 28th. She said the money couldn’t be refunded because we had contested a charge with 360 during the time when 360 told customers they would refund trips due to COVID and then went back on their word. She told me 360 would be cutting a check for $400 ($100 less than the agreed upon amount). I told her this was not the agreed upon amount and she told me she’d speak with her supervisor because she was the last to handle the account. I also asked her to please follow up and call me and have her supervisor do the same. Again, I never received a phone call, email, or a refund. I spoke with a fourth staff member on the phone Monday, August 23rd and was told a check was mailed on August 3rd. I have yet to receive the check and it is now August 29th. The fourth staff member said she was going to send a follow up email to the previous people I had talked to about the status of our refund. I also asked that member to have the supervisor call or email me directly and she has yet to reach out to me.
At this point I am fairly certain I will not be receiving a refund as promised but want to make sure others are aware of our horrible experience with this company.”
“This was our fourth year renting with 360 Blue! BEWARE DO NOT EVER rent with 360 Blue. When we arrived to our house they told us guests no longer had access to the beach club and with 5 kids under 6 this was heartbreaking. When we booked the house in Feb. they were advertising beach club access. In the first 12 hours we killed 4 cockroaches and there was mold literally everywhere. It was all over the shower and all in the vents... the house smelled horrible. After 3 days in the house they moved us for 4 days of our 9 day stay and when the temporary house was being rented they literally told us to go back to the old house or leave and they refused to speak with us anymore. This was by far the worst customer service we have ever experienced. If you ever have an issue 360 Blue wont answer the phone and its literally impossible to get in touch with someone.”
“DO NOT RENT FROM 360 BLUE - THEY DO NOT CARE!
119 Dunes Estate Blvd, Seagrove Beach - we always rent from VRBO and did so again but somehow 360 Blue got the lease. We selected this home because it advertised access to a private beach through a gate across the street. Bringing 5 grandchildren ages 5 and under, this was critical. Upon arrival, we were denied the gate code and told by 360 Blue that the neighbor no longer allowed gate access. Shelby at 360 Blue was going to check into this further and NEVER called us back, despite numerous phone calls daily. We had to cart the 5 babies in the golf cart but were stopped by the Sheriff who said it was against the law for them not to be in car seats!
360 BLUE DOES NOT CARE BECAUSE THE HOME WAS PAID FOR BEFORE ARRIVAL. NEVER AGAIN WITH 360 BLUE!”
“Do not rent from this company! Their customer service is terrible! We rented a property for spring break of 2020. We were emailed by the company that they would be refunding our money since, due to covid, we could not come for spring break. Then, later were informed that they changed their minds and would not refund our money, but would only issue a credit. Well, obviously we could not use it for months. Now, that we finally are trying to use it, everything is booked up for the summer. They will not extend in further so that we can use it. We have been so disappointed with this experience! Any time we email, we just get the standard response.
They definitely do not try to take care of their customers. I have since heard all negative reviews from the many friends and neighbors I know that go to 30A multiple times a year and now no longer want to rent through this company.
Brian & Angela Lewis”
“Please do not rent with this company .... we received an email stating that the property was no longer available prior to our trip!!! The house was sold .... problem is the house sold prior to our payment to them for the house !!!! They will not answer the phone and we have not received our money back !!!! I think this illegal!!!”
“I would not recommend this management company 360Blue or Kathy Simpson Properties who uses them. I had booked the property 166 Seacrest Drive through Benchmark that was sold and purchased by Kathrine Simpson 3 weeks prior to the departure. Kathy promised to rent it to me through her real estate agent Missy Ormand of Engel and Volkers 30A because, according to her real estate agent the owner refuses to work with Benchmark so Benchmark was canceled my stay. In a voicemail from Kathy’s agent I had a verbal commitment she would rent to me under the same terms https://drive.google.com/file/d/1pLNLnH5X50nea73LItse-nOV1afkztYv/view?usp=drivesdk Once it was under the new management company 360Blue they rented 166 Seacrest Drive the morning they called to set up my rental and refused to cancel that booking. Jamie Tipton of 360Blue said her client she rented it to was paying $2000 more than my agreement was for. Lisa Rondon of 360Blue represents the new owner’s property 360 Blue never communicated with me. Aliza Sotnikoff, 360 Blue Director of Guest Relations stated in an email:
Ashley Horsley, owner of 360Blue, “has forwarded your email over so that we could properly assist you with this matter. First, I would like to apologize for everything you have gone through in regards to your reservation as I know it is very stressful so close to your arrival date.
I know you have spoken to many people about this reservation so I have been made fully aware of the situation at hand. Unfortunately, since the previous rental company cancelled and refunded your reservation prior to 360 Blue being involved, there was no way we could have held the dates or created a reservation for you, as we didn't know about your prior booking. I understand you had spoken to the realtor in regards to holding your original dates but unfortunately the realtor can not make decisions or create reservations on 360 Blues behalf. There was clearly a lack of communication between parties which caused you some unexpected confusion. Unfortunately, since that specific home is already booked for those dates and we do not have anything available, I am happy to look at options for other dates should your schedule be flexible. There also might be availability at The Pointe in Inlet Beach, please follow the link provided to check on availability or you can give them a call as well. https://thepointeon30a.com.
Again, I am very sorry that this has happened to your family and please know that we do have our purest intentions in mind. With that being said, I do apologize that we can not offer you a different solution at this time.”
We booked this property 4 months in advance of traveling. While I understand properties get sold this is no way to manage the transaction. No one made sure our booking was transferred . My family was so excited about this trip and trusted Kathy’s agent, Missy Ormand. I believed 360Blue would stand by one of the mottos on their website:
“we will always value integrity over self interest by treating people right and providing the best solution - even if it means forgoing our profit. We know that popular decisions are not always the right ones and the right decisions are not always popular. However, doing the right thing and staying true to our core values will always take precedence.”
Wow, I would love to say 360Blue did the right thing, but they did not. A verbal contact is a legally binding agreement. Missy Ormand asked that I send my contact and verbally committed on behalf of her client. All parties were made aware of this; all parties are guilty of breaking it. Our family was treated like a transaction over human beings and there were no comparable properties available 3 weeks prior to our departure. My daughters are in tears because they looked forward to being with their grandparents. We are all left in tears over $2000 higher rental Jamie Tipton got someone to pay.”
“When times are good - everyone seems like they're doing a great job. It's only when there is conflict or issues a great company is shown. That said - please do NOT rent with 360 Blue whatsoever. Please - whatever the price increase or difference in amenities - will not equal to a bad rental company that lies and doesn't represent the rental units accurately. We have several very bad experiences with this company and finally need to tell the story. Trust me - all the favorable ratings for this company were for visits that NOTHING went wrong. If that's you - you shouldn't have car insurance either - as nothing bad will ever happen. Renting from this company is a very bad decision.”
“We loved this beautiful house and everything about it! We enjoyed the outdoor kitchen and the pool, the location was perfect only one block walking distance to the beach, We'll be back! Thank you so much for an amazing stay!”
“Home was beautiful but pool was not maintained resulting in us not being able to use it. It would be helpful to be provided with information regarding services available nearby. Last year we had access to an additional beach. I confirmed upon reservation that we would continue to be able to have access to that beach but upon arrival we learned that access was denied due to new management. This was very disappointing.”
“My experience with 360 Blue was positively exceptional. The representative I spoke to when arranging my reservation was patient, kind and very informative. She was knowledgeable about the property I was interested in renting for our vacation. I was thankful for all of the emails sent by 360 Blue with various information and reminders leading up to our stay. They are a company whose service exceeded my expectations and as such would most certainly recommend them. I know for my next trip to Florida, I will want to utilize their services.”
“Everything was in order and first rate. And, after our 16 person party went home I realized I had left an expensive camera tripod at the rental house. I called our 360 rep to see if they could help. A wee k later they had found the tripod and shipped it back to me at no charge. That's going the extra mile. June 2018 beach trip.”
“The Team at 360 were great. Especially given that my original rental was through Travelocity. They made the transfer process pretty easy. They were also very understanding as we reported property damage from previous renters of our house. That said, the house and Destin had some set backs. Simple things like, drains backing up were experienced, but overall the house was nice. The pool though, was ANYTHING but relaxing. You can pay extra money to get it heated, how much does it cost to get it cooled down? It was anything but relaxing until after hours. Location wise, we were extremely excited to be 2 doors down from public beach access. However, the "public beach" was a whole 15 yards of frontage as the neighboring condos literally roped off their frontage. You had to walk through the surf 200 yards down the beach to get to some sand and actual water. Could not be more disappointed in Destin FLA. I will NOT be back again.”
“Our family vacation was wonderful! Watercolor has everything you could possibly want. Beautiful landscaping, pools, white sand beaches, quaintness, and homes that are clean and nicely decorated!! Love Watercolor!”
