“No problem, thanks. But I did come back a few days later to buy an 11speed Shimano Derailleur. The store did not have any, the shop assistant told me it was because they were hard to come by and shimano probably doesn't have any either and tried to get me to change the whole system because shimano has changed the pull ratio etc etc. Turned out it was all lies and sales talk. Went to the next store (not a 99 bikes), they said of course we have them and of course shimano is still making them and supplying them. I love bikes, I love your stores, I shop there all the time but I do not appreciate that type of nonsense in my shopping experience.”
“To be honest. For the cost of service the bikes are not In the condition I was expecting. Breaks are not adjusted well on one of the bike. It was done quickly but for $500 I can probably do it by myself taking Day of work and use internet guide. Sorry. Will not come back.”
“The bike was delivered without a proper check for wheel alignment. They don't have mobile services so I have to walk with the bike to west ryde store to get it fixed. The workshop in the West Ryde store was really good, they assembled a new bike for me and returned the faulty one back to north paramatta store.”
“Brought my bike in to have it serviced. When I came back to pick it up, bike was covered in sawdust. I took it home to clean it, only to find that the fork had been scratched / chipped in two placed during the service. I had to bring to bike back to have the damage assessed, and was offered a $50 gift card for the inconvenience. Initially, the workshop had tried to buff out the damage they had made, but the dents were sufficiently deep that the repair was not effective. Having insistent the damage needs to be repaired properly or the fork be replaced, I left the bike with the shop again. The fork was then replaced, however, in picking up the bike, the dust cap and wheel tool were missing. Coming home, the brake lever had a fair bit of brake fluid spilled inside it (from when the fork was being changed over). This was overall sloppy workmanship. After all that, the store then informed me that, because I had asked for the fork to be replaced, the $50 voucher was being revoked. Overall, not a positive experience.”
“2 out of 3 items in my click and collect were wrong. It was lucky I opened the parcel in the car before I left. So I was able to go back in store and have it fixed up. Also, asked the guy for advice on 2 other products while in store (shorts & stand) and he was no help, ended up buying online from another company.”
“As is normal prices and dispatch time was very good BUT packaging was very poor. Box that items were packed in was of very poor quality and as a result was split when received. Part of the order included a small 3 oz bottle of chain lubricant of which cap had not been taped for transport. Though the bottle was placed in a zip seal plastic bag, lubricant leaked out of bag and some lube was lost in transit. Hopefully 99bikes will read this review and then act to seal tops of lube bottles with either duct or insulation tape to significantly reduce the potential of leakage.”
“The ordering process, and notification of availability to collect from my local 99Bikes store was great. I then collected my product and the service in-store was fantastic. But, I got my product home and realised that something was wrong with it (it was the correct product) and that it wouldn’t allow me to attach my front light as it should. I messaged the local 99Bikes store and advised them, and asked could I exchange it for another of the same product as this one seemed faulty, and I haven’t heard back from them. I sent my message 3-4 weeks ago, so pretty poor response from 99Bikes at Brookvale…”
“Way too long to get a bike that was available in sydney, i had to call several times customer service to finally have a competent guy on the phone that has done all his possible to get the bike delivered 2 days after. But it took more than 2 weeks instead 3 days. I will never order to 99bikes again”
“I went in to collect my online order. I bought a di2 cable EW-SD50 and I was given an EW-SD300 cable instead. Despite me telling the customer service rep this is not the product I ordered, he insisted it was the correct product number as detailed on your 99bikes label on the front of the box. And said verbatim ‘this is what you bought and it is yours to keep, thank you’ After we caused a scene, customer rep realised the store had mislabeled the product between EW-SD50 and EW-SD300 and gave me the correct cable I needed. As it is so clearly printed on the Shimano’s box and my online invoice.”
“The delivery time of my bike rack was unacceptable. This is probably the fault of the couriers (Couriers Please), rather than yourselves, but I thought you should know. When I contacted 99 Bikes to query the delivery date, I was very quickly fobbed off to a Courier Please website that proved very inaccurate and unhelpful.”
“Shipped item quickly but sent dozens of emails asking for a review AFTER I unsubscribed. Contacted their team, as they suggested.. still get slammed with emails.”
“Spoke to Lewis at Stanmore sent email which got no response only when I called several days later did Lawrence respond. Ended taking my business to the 99Bikes store in Alexandria who were much better.”
“I went in to the Joondalup store to purchase a bike for my daughters birthday on a Thursday evening, after 15 minutes of wandering around looking for the bike I walked out as no one seemed interested in helping in anyway. I ordered the bike online and picked it up from the store in the end.”
“The products were as expected - but what was frustrating is the click and collect. We arrived after a couple had turned up to pick up new bikes - there were only 2 staff working and they were servicing and setting up the new bikes which took more than 45mins. At one stage I asked the guy if I could just pick up the small item that was waiting on the desk in clear view - and he said ‘sorry there’s only two of us on today’. After 45 mins of waiting he handed me the package and I was finally on my way..”
“I ordered the Wahoo Bike for $6k. I specified that it be left at my front door, one floor up and at the front of the unit block which is about 20 metres from the street. Despite this it was left just off the street path, ground level next to the bins!”
“99Bikes is well intentioned but the reality fails to meet expectations. I recently wanted to purchase a bike rack but encountered problems every step of the way. Firstly I rang the local store to ask for advice on the purchase and was advised to visit the store in person where someone would be able to help me, but no help was available when I arrived. Then my Gold Club membership from April was not recognised online so I was forced to join twice to qualify for the discount. Finally, I was not advised that my online purchase was available to pick up until I chased them up nearly 2 weeks later only to find that it had been ready for pick up for some time and they had failed to notify me. They need to vastly improve their systems if they want to retain customers.”
