“Do not get this credit card - it is a travel card, but if you try to put a large charge on it, they will not let it go through. I had to spend 4 hours over 2 days with multiple security personal to do a somewhat large charge. Even after verifying and authenticating, they systems are so poor that a charge will not go through. If you are travelling internationally, have an emergency and need to charge for a medical emergency, you will be dead before a charge can be made. If I could give a zero, I would do so.”
“Five days ago, my barclaycard account vanished from my app. I have contacted several advisors to try and resolve this problem but no advisor seems to have a clue on how to fix this problem
Only one option open to me and that is to use my other card from another bank.
Hopeless customer service from Barclays”
“I've been a customer for over 17 years, and it is really hard to do simple tasks with this bank, like changing your phone number; it's not allowed on the app. You have to send really sensitive documents via mail, like your SSN and driver's license, just to update your number. Also, your rewards are never accessible... They make it really hard for you to earn $1 after spending $3k. Just stick to other banks with greater cash back. I don't recommend this bank at all. They make you pay and hold you responsible for charges you didn't even authorize when someone steals your card. If I were you, I'd stay away from this private bank; it's not worth your time or money. I'm on my way to report this to the Better Business Bureau. It is a waste of time dealing with them since they don't even credit your account when bad things happen to you. They make you responsible for fraud and suspicious activity and want you to deal with the merchant yourself when it's supposed to be their job. Useless customer service. I have never had a problem with other banks and I have a perfect 800 credit score. Even to cancel your account, they make it really hard. This is my first time ever complaining about a bank, and it is because this card and bank don't do what they promise. No rewards allowed and no help with a stolen card. YOU WILL BE RESPONSIBLE FOR CHARGES YOU DID NOT AUTHORIZE”
“Nothing but a waste of time and resources as they will only make you lose your money, they are a sham and a huge disappointment to the society, they will never let you take out your funds, If you are also in this mess kindly write to Alex crypto help (at) consultant (.)com and get a good feedback”
“Customer service is not even attempted with this company. I have been a credit card holder for many years. I had some fraudulent charges from an obvious questionable company. I spent many hours talking to many representatives. The charges were removed and then replaced. They opened an investigation again. The company was very difficult to contact and then wouldn't give any recourse even though I returned the product. I have spent hours on the phone with Barclaycardusa. I will spend many more hours filing a complaint with the federal governmebt. I don't think it will do any good.”
“Every time I pay my credit card balance down, they reduce my credit. This lowers my credit score. I am always paying my bill a week before it is due and have never been late. I wish I had never opened this card.”
“This company is the epitome of bad business practices, as well as non-existent customer service. For anyone considering partnering with this company for ANY reason, heed my advice or forever remember that you were warned. I would rather shove razor blades beneath my fingernails than be involved with any business with the ruthless company and their shady business practices.”
“Horrible, horrible customer service
Had a major issue regarding a purchase Involving a scammer ; tried to stop payment and did with plenty of time; after 30 days, they released the money back, and I was told that I initiated the process incorrectly and I was treated horrible…. You have no protection with Barclays in fact, they spin it around where it’s your fault, They prolong the process then they end up telling you it’s been too long and they can’t do anything for you.. I am out over $1000 with no merchandise because Barclays would not listen to the issue and understand that I was in a scam situation didn’t even bother contacting scammers and good luck, reaching anybody in upper management my advice stay away from Barclays… I am 61 years old. This has been the worst customer service business situation I have ever been in my entire life thanks, Barclays….”
“Terrible customer service all the way to the Phillipines, what a waste of customer money. these people are clueless, their accent is very heavy and their knowledge is 000. Barclay's customer service is terrible. on top of everything they are not truthful. I am closing my account with them. They are not worth the aggravation”
“I spend 45 minutes, yes, 45 minutes on the phone trying to resolve an issue. I received a call from a "Spam" number. I never answer spam calls. The caller left a message. It was a call from Barclay's security so I called back in less than 5 minutes. I thought it was fishy because of the spam phone number, so I called the number on the back of my card. Sure enough, it was a call from the security department. I had to verify all sorts of information and then was told, Never mind, we already canceled the transaction. WHAT? Then they told me that a hold was placed on my account and I would have to wait up to four days to use the account. I was transferred twice, disconnected, once, and asked to verify my information three times. The customer service is the worst ever. In four days, after this issue is resolved, I'm cashing out my points and cancelling the card. Bad customer service is an understatement.”
“Awful service. Chat function refuses to connect, phone line is an endless maze of automated choices you don't want. No way to get through to any useful help.”
“They returned my payment then put hold on my card and charged me late payment the whole mess as been caused by them i allways paid my balsnce off early think i will complain to ombudsman.”
“Barclays did not respond to the questions in my dispute. They said the vendor had not violated the invoice/contract terms and conditions. It appears they took the vendors word that they did nothing wrong. Meanwhile, I was charged over $1100 for a ticket I never saw. I would not recommend getting a Barclays American Airlines Advantage card. I will be parting ways with the card and airlines. Deep regrets!”
“Terrible service and attitude!!! First, I received a voice mail, wanting me to call back to an 800#. I did, they answered as Barclays and asked for my full credit card number and social security number--clearly a fraud. I tried to get call Barclays fraud department to let them know about this and found it was nearly impossible to get through to them. Second, for years I have paid on time (usually the day I receive the bill) and in full. This month my bill arrived unusually late, I immediately paid it, but they did not receive the payment by the deadline. They immediately put a hold on my card. When I called to complain, I got nothing but sarcasm from their representative. I'm taking my business elsewhere!!! I suggest you do the same.”
“Barclay rebilled my account and is taking zero responsibility on giving me my refund. The costumer service is questionable, they do not listen or comprehend situations. I have been speaking with customer service for 5 months to try to rectify the issue.”
“Worst customer service ever. My sister died and I have everything that you need to pay a bill and close her account. First time i called , everything went fine but the Bank account was frozen so I called again and they refused to even give me the total. I asked to email my POA and Death Certificate , they said they couldn't.
the first time they took all my info , no problem, second time couldn't do a thing to help. No one there has any idea how to handle it when someone dies. Close the account please, do something. So many other ways to do this right. No problems with Southwest Card but Barclay, STA'Y AWAY!!!!”
“Worst credit card ever, you can pay them twice as much as you due payment every time, but if your credit score drops just the slightest bit they will drop your credit limit. That makes your score look even worse, STAY AWAY they don’t care”
“I’m trying change my phone number to have the code to pay the crediT card online ready one week, hours at phone, terrible atendentes, terrible costumer service…I tried at gap store and they can’t change, can’t receive payments…it’s insane, I just want pay 😅🤡”
