“I haven’t had this credit card in over seven years I filed bankruptcy. They said it wasn’t on there. They are coming have to be now and the amount has tripled. They said they’ve been trying to call me, but I haven’t received anything that they’re gonna sue me. Take me to court. My payments are gonna quadruple if I don’t do anything I offered to pay a monthly fee because I told him I am, divorced a single mom and a remission from cancer. The lady told me that I just had excuses and people that are on Social Security are doing better than me. . I told her she was rude and I offered to make some kind of payments, She said no, and that they will see me in court”
“I have read some of these comments, and have had exactly the opposite of what they are saying. A few months ago I was charges for some gaming internet thing? AVI I believe it was. They told me they were shutting this account down so they can no longer charge me and gave me a new card which they did. And also refunded me the $150.00 from this scam company. Then a few weeks ago I was looking for insurance on the Obama care website. I have real heath insurance but was seeing if I qualified for cheaper insurance. There were places to call on that website. Talked to an agent who said yes real health insurance only reason why it does not qualify under Obamacare is because it does not include maternity and drug or alcohol rehab. that was a lie, it was a discount card for medical care and not major medical. Couldn't get back in touch with the person I bought this from and only could cancel when i talked to him. I had 30 days to cancel, I called the next day he was trying to wait for the time to lapse . Contacted Barclay they started and investigation immediately . They told me to contact the insurance company themselves instead of the agent and if they give me ,and in the mean time the investigation is still going. Well I did get a refund from the insurance/ discount company. They said only way to major medical is to wait till the enrollment and I was lied too. Had letters sent to my home about the investigation , I called them up and told them it was all straightened out. They also said the case will still be open incase the agent decides to charge again next month. Don't know what happened to the people here who have written bad reviews because I love my Barclay card and they corrected and helped with problems 2 times so far”
“HORRIBLE credit card customer service!!!!! Misplaced my card, was reissued a new number on a new card, called to activate and they cannot find this new card number. Like the plastic card I am holding in my hand doesn't exist anywhere in the system! AFTER ONE HOUR on the phone, call got disconnected, had to go through a new call, repeating and verifying myself and ALL my information and the issue AGAIN to get back to security department, just to be told there is nothing he can do because he can't find the new number from the card that I am holding in my hand. WHAT???? The only reason that I don't tell them to take this card and shove it where the sun doesn't shine is because I have used it for 15 years for travel as it doesn't charge foreign transaction fees and I have points accumulated that I don't even know how I can get to now!”
“Disputed a fraudulent cleaning charge from Ace rental car. I was told to prove that I did t have excess mud and dirt in the car when it was returned ( it didn’t but how would I prove that) the only proof I can offer is the numerous emails from Ace rental car in which their story continued to change with each email as to why there was a cleaning charge. (They lied repeatedly and provided no proof that it was dirty to me or Barclays, but Barclay sided with the scum at Ace over a long time and very good customer. So in order to protect my credit I will have to pay it. My advice cut up the Barclay card, get Citibank or Chase (they like their customers) and if you use Ace rental car take a video before after and during all transactions, better yet pay the extra and use a reputable company. (Oh this was Ace in Ft Lauderdale Airport.) Barclay is really the worst and I’m done with them.”
“This company is AWFUL! My business failed 9 months ago and I had to go through a credit restructuring program. My credit accounts ARE being paid out of an account set up to clear my debts. These ASSHOLES, closed my Carnival account, that had no delinquency, completely current and 52 dollars from paid off, because my credit rating went down. This action defines the old saying kick em when their down. 🖕Barclays bank!”
“I a new customer to Barclay Card credit card and think they are absolutely wonderful! I am 78 years old and not very tech savvy so struggled setting up my online banking, I rang Barclaycard help line and they couldn’t have been more patient and helpful. They were in a British call centre and I could understand every word. I am definitely not been racist when I say I struggle to understand staff in places like Mumbai where some companies have their call centres, my bank HSBC have done so and I dread ringing the helpline.
Barclays . So Barclaycard people you are just brilliant and I thank you. Here’s to a long and happy relationship”
“if you have a dispute - good luck, takes forever for them to respond. Sent in my proof over and over and had to wait on hold every time I called in. Even though my dispute was totally legit and had the paperwork and even the people I talked to agreed I was right, they still sided for the rental company that charged me for a parking ticket in a city I didn't drive the rental in. Better credit cards and rewards elsewhere. Closed my account”
“Horrible unprofessional and infuriating. SHOP at Kohls! $30 late fee because you can't pay in store. Customer service doesn't speak English. Harassed by text, email and calls....This bank needs to close.”
“I was one day late in paying a renewal fee and charged a full $29.99 late feel My other cards waive late payments for a one or two day a grace period, but one day is apparently too much for Barclays. Trying to get a live person on the phone would not be worth the time and effort, if it's even possible.”
“I wasn't calling to actually ask for an increase, so I can start paying my rent with the card. To my shock, my cart was closed because of inactivity. I did not use this card a lot, but I did use it. And now they have affected my credit line. Thankfully only a small amount, but that is some🐂💩. You work hard to Improve your credit and keep it at a good level and this is what they do. I will forever purpose in my heart to discourage anyone from ever using this card.”
“The bank's "fraud detection" shut down my card without notice when I tried booking a hotel on Booking.com, which I have done many times before without a problem. I had no clue why I was unable to complete the booking. This "false positive" caused a cascade of problems for me and a huge time expenditure. It's impossible to talk to someone to resolve odd problems like this. Instead the bank puts you through menu hell, with a long list of irrelevant options.”
“Barclaycard sent me a sms message today referring to changes to my Terms and Conditions, saying they had sent me an email, but they had NOT! So I tried to contact them via their 'preferred option' - Chat from the App -- but although their BOT said Hi, the service was not connecting. So I tried to ring on the main number and went ROUND and ROUND message after message and back to the start.
1) THEY had no business using SMS. 2) Every aspect of this was a CAR CRASH! How can they be trusted with my money if this is how they behave?”
“They took advantage of me, tricking me into thinking I was making money while all they were doing was robbing me. You will be duped by this website, so please avoid it. Within a few days of reporting the problem to "AlexcryptoFX @ writeme dt COM" I received my money back in addition to my profit. He’s an expert.”
“Worst credit experience ever. Excellent credit, so I applied and was asked for more info. I complied, then received the same letter asking for the same info a month later. I called CS and then complied by sending info again. Repeat 2 more times. Finally, I take the time to work my way up the ladder to a higher mgr and explain situation. She says, "sorry it's been over 90 days and your application has expired". Never again.”
“I closed my account on the 29th of April this company didn't recognize closure until the 20th of May!!! and it's still showing a large outstanding balance on my credit report whenit should show a ZERO BALANCE. Despite several attempts to remedy this I have been told that this ERROR will remain on my Credit Reference Report up until the 21st to the 28th of July. This is disgraceful!!!!!!!!!! When all the other credit card services I have used have acted exemptively and quickly on closure. I will never use or recommend Barclay card services or Barclay Bank to anyone.
I AM VERY VERY VERY UPSET!!!!!!!!!!!!!!!!!!!!! because it now affects my Credit Rating when I'm looking to reinvest in property.”
“2 stars because there are few positive points:
1- excellent if you want to accumulate Avios points.
2- Card was delivered within 3 days from opening the account .
Bad experience
3- The APP is not great. You cannot access it unless you have a pin machine that takes a week to be delivered so you can keep spending but wont be able to track for a week .
4- any additional carholders cannot have access to the APP so they can't track their spend and they also cannot talk to the customer service when card services dont work. they will only talk to the main cardholder. this is really backwards in my view, they allow you to use the card but you cannot talk to them. So me and my husband need to be together so I am able to answer their questions when trying to resolve an issue. (so inneficient!!!)”
