“Easy and quick process - they were helpful and did not try to oversell and accomodating as tires were delivered as a present to my daughter in the place where requested even in little town Northern Alberta.
Highly recommended.
Alberta”
“I just wanted to note how disappointed I am with your poor service. I ordered and paid for tyres on November 23rd for fitting on the 28th. I received confirmation that the money had cleared and that the date had been confirmed. When I arrived at the fitting station on the 28th they had no knowledge of the booking. I called to cancel the order with Black Circles who told me the garage had declined the order.
Why do I have to get up early on a Saturday morning, go to a place where I have confirmation of a fitting for them to have no knowledge? To add to this, this is the second time your company has done this.
I will never use your services again and will put negative feedback on every forum possible to ensure others do not waste their time and money.”
“Black circles, wish I had read the reviews first.. My hope fitting was cancelled on the day of my fitting just before my scheduled time. The next appointment was cancelled. So I arranged a fitting at the local garage, When I arrived there my tyres couldn't be found.I was later told to go back because they had them. But yet again was told by the fitter they didn't. Finally I got a call and my tyres where there at last. I recon if i hadn't resorted to twitter this still wouldn't have been done. After all this hassle they said I would get £90 back on a £700+ order. But have only been reimbursed £70.
They certainly know how to give you the run around!”
“So i have a flat tyre this means i cant drive the car. I buy tyres under mobile fitting service and purchase 2 tyres with the understanding the garage will come to me as i have booked for a MOBILE FITTING SERVICE. After taking my £222 i get an email to say "oh, you have to pay the fitter a call out fee the £222 doesnt include fitting".
I then call the garage who tell me "sorry miss we dont do a mobile tyre service".
So after searching in google for a blackcircles number that works (because the one in my confirmation was not working) im told by customer service "sorry we dont have a MOBILE service in your area, can you drive it" HELLO i've just told you my tyre is completly flat, no i can not drive it and damage my alloys, this is why i booked under MOBILE TYRE SERVICE". I'll.be refunded in 3 to 5 working days. Black Circles update your website ,dont make ppl book and pay under mobile service if this isnt what your offering. Useless, wont use again and wont recommended.
PISSED OFF.”
“I ordered a set if winter tires. The shipping stated 2-6 business days delivered.
I waited 3 weeks and I havent received my tires so I called and they said the shipper were in the process of shipping my tires tires back to black circle tires distribution centre...
They said it was something to do with my address? Even tho I live in vancouver.
So I canceled my order and waited another 2 weeks for them to refund my master card.
I will never use them again for tires and wouldn't recommend them.”
“Went to get my tyres fit at the garage to be told blackcircles have not delivered them. I even got a message from them that morning reminding me my appointment was at 11:00”
“Price was decent, but (and this is biggie for me) the fitting slot I selected was unilaterally changed by BlackCircles , and when I responded to their change (within 5 minutes) my email was ignored. No other slots for 5 further days
This was late Monday morning after a weekend order.
Instead I had them delivered and used a local garage to fit. Local garage tells me that Blackcircles takes a majority chunk out of the fitting charge; Blackcircles would have given them well under a fiver /wheel. Really not on.”
“Could not supply the tyres when I needed them, despite offering them different options.
Took them 5 minutes to take my money but still waiting after 3 weeks to get it back, will probably end up having to issue a CCJ against them to get my refund.
Customer service is non-existent, all you get is computer generated responses.
Will not be using them again.”
“Blackcircles web site easy to use but on getting the tyres fitted at Pro Tyre Preston not good. They cut corners to make back some money that blackcircles dont pay them. Had 4 tyres fitted non off then balanced properly and rear two not balanced at all. Will not pick blackcircles again unless they tell there partners to do the job to all expectations.”
“Avoid if you value your time at all!
I'm sure it's ok when it works but the way a company deals with issues when they do appear is very telling of how much they actually care about their customers. Unfortunately Blackcircles deals with issues very poorly and does not seem to care about their customers at all.
I was notified last minute that the previously advised timeslot at the given garage "could not be confirmed" and to contact for alternatives.
I've replied with numerous emails, got nothing back, tried the phone hotline and the heavily advertised call-back-feature and got nothing back. Eventually I called again and held on the phone until I finally got through to a customer service advisor.
He poorly explained that the timeslots advertised on the website don't actually mean anything. Black circles has no information on if a garage is actually available at that time, they will take your money and make you believe you can rely on a given appointment and then hope the garage can accomodate. That leads me to the question: What value does Black circles add? The customer service guy could not answer me this question either. It's supposed to be a convenience service, yet has just added more stress, delay, hardship and a terrible experience to the process of getting new tires. No value added.
I highly recommend anyone who values their time to just directly arrange with a garage and cut out the parasitic middle-man with no transparency and terrible customer service, seeing how no extra value or service is provided.
Oh, and as a "cherry" on top, the automatic queing system advised me to hold after my conversation with a customer service advisor to provide feedback and a rating. However, the customer service advisor refused to hang up, thus preventing me from giving any feedback. So here I am, giving my feedback on reviews.io.”
“Tried black circles for the first time band can safely say will never use them again after a terrible experience. I went on line and ordered two tyres and selected a local garage to fit them. The day before they were due to be fit I received an email explaining that they could no longer be fit on that day (Thursday) and an appointment had been made for the Sunday. This was no good to me as I was going away on the Friday afternoon and needed the new tyres for the long drive. I phoned and explained my situation and they told me the earliest would be the Saturday. I explained I was looking at their website and that they were offering slots on Friday morning at a number of garages near me. I was told that the slots shown are not always available - doesn't seem like a good system to me. The person I spoke to then did phone a couple of garages and arranged a fitting for Friday morning at 8:00am. At 5:00pm I received a message to say that the tyres are due for delivery between the Friday and Tuesday. I phoned and explained that I needed the tyres fitted Friday morning before my long car journey. The person on the phone suggested I phone the garage the next morning to see if they were in. If they were not in by 5:00pm on the Thursday I hardly think they will be in by 8:00am on the Friday. He also suggested that I could try at different times on the Friday band they may be able to be fitted in the afternoon even after I had explained I was going away!!!
I decided to ring another local garage who had tyres in stock (not the exact ones I'd ordered but very similar in performance and a similar price, although he did say he could easily order different ones). This local garage came around to my house (at no extra cost) at 8:30 the next morning - so simple and easy and such excellent service!!! I can't understand why it was so difficult for black circles. I phoned them and cancelled my order.
From ordering tyres on a Tuesday it could have been up to a week before my tyres could have been fitted!! I had two slots cancelled - just such poor services. The chap at the garage I eventually used couldn't believe how long it would have taken as he could have ordered the same tyres and had them the next day. I know who I will be using the next time I need new tyres... not black circles!!!”
“Turned up at the garage on time for my fitting to be told that the tyres hadn’t even arrived, even though I had email and text confirmations from BC.”
“This was a first-time experience for me: all previous tyre transactions have been directly with a fitting centre. I was put off that route by the huge increase in cost for the same tyre at the same local dealer (and others) compared to last time. I had some misgivings about using Black Circles, being an avid reader of feedback left on review sites (granted, there can't be many companies that escape bad feedback from time to time). All I can say is that the ordering process proved to be entirely straightforward and the tyre was fitted at the appointed time by friendly staff who didn't seem to be in the least upset at fitting it at less cost than they would have charged themselves.
If there was one criticism of Black Circles, however unfounded, it is that I'd been expecting an e-mail to say that the tyre had been dispatched to the fitting centre. This never came, but it may be that I have misunderstood the process. It would also have been a relief to receive notification that the tyre had arrived and was ready for fitting: there have been reported cases of people turning up at fitting centres and finding that their tyres hadn't come.
I don't know how Black Circles can offer exactly the same product and service at the same fitting centre for sustantially less cost than dealing with the centre directly, but it certainly paid off for me.”
“Ordered 3 in stock Lorry Tyres.
Appointment confirmed.
I show up with Lorry and they had no tyres and no fitting booked in. 5 mins later an Email arrived telling me the tyres were not in stock and was offered an alternative tyre brand and fitting.
They cancelled again.
27 emails with conflicting info, along with a call to customer service later and I'm waiting for a refund.
Lesson learned. Found our local commercial garage. 6 tyres in stock. Booked in for Friday. No up front payment.
Leah tried her best but this operating model doesn't work for me.”
“It was a very long process with changes dates regarding the waiting for the tires, and consequently, the changes in the meetings (twice) to install the tires. Very negative attitude towards the client.”
“Drive 50 miles to be told that the tyres had not arrived for the agreed appointment. No call to let me know. Tried to call the call centre but closed because of Covid. The 0845 number in the confirmation email from the CEO has been taken out of service. Emailed them to be told it would take 48 hours to respond to my email, given the urgent nature. Live chatted (their recommendation) to a robot who didn’t have a clue so it asked for a human. Waited 10 minutes for Rebecca to arrive and was instantly disconnected. When I was invited to review the chat it cut me off after the first sentence.
Nothing but utter contempt for the company’s lousy customer (dis)service. After all, their only job is to source a tyre and deliver it. Nothing more. They don’t design them, make them, fit them or dispose of them.
My advice to Graeme Cole, the Chief Executive Officer, is ‘pull your finger out man’. If you google other review sites you’ll see what’s really going on in your company. The Trustpilot site is not remotely representative of how your company is doing!
Let’s see if you can handle a refund efficiently. I wish I could give you a -5 review.”
