“Incompetent wannabe company, who is making promises and wasting your time and money. They give you an option to choose the date for fitting your tyres and they can't even do that right. Two times I was promised the fitting date and in the end when I called my local garage they told me how I'm was not the online one waiting for my tyres. They had 10 more people. Just stay away from them and save your time and money.”
“Great price, ordered, confirmed, booked in and then an email 3 days later & just before the end of the day to say can't install for the booked time and may be another 3 days. Phone lines too busy and therefore have gone elsewhere”
“they sent a company to my home, fitted 4 new tyres whilst i was working away. they told my wife that the back wheels were buckled and he was unable to balance them, that she would need to take the car to their garage whilst they did additional work so tytes could be balanced. as i was working away from home my wife took the car out and noticed that the rear on the vehicle seemed to be shaking, she immediately turned back and managed to get home with the car. i wasnt back from work for several week and once id found out i told her not to use it.
On returning home i took the car out and immediately noticed the rear wheels seemed to be shaking. I could not understand how 2 rear wheels could suddenly become buckled when the car drove perfect until it had the new tyres fitted. I therefore took it to a local tyre garage and they took off the rear wheels and told me that they had not been balanced, they still had the old weights on from the tyres previously fitted.
I got them the balance the tyres to the rims and took it for a drive and it was perfect. I might add that the garage checked and the front tyres had been balanced therefore there was no reason the rear ones wasnt.
Obviously they came out and seen a woman and tried to con her out of additional work when it wasnt required.”
“Blackcircles delayed my tyres order delivery twice. On the second order, I was assured the delivery will be done the next day (Thu 23) for tyres fitting on Fri 24.
At 5:41pm Thu 23, BC sent me an email of delayed delivery again (11 mins after the Telephone opening hours ended at 5:30pm).
I had already booked time off from work to get the MOT re-test (within 10 days from previous MOT tyres failure) and now BC screwed up the plan. This is a very unprofessional and ridiculous sales service!”
“Bought (and paid for) tyres online and scheduled a Saturday morning appointment at the fitters. Made plans to head out of London for the weekend after the new tyres were fitted. Friday afternoon at 15:30 I received the appointment confirmation email. An hour later I get an email cancelling the appointment as the tyres weren't available, and told to book for 3 days later.
I called up and requested a refund. Was told the usual "3-5 days", which was unacceptable to me. Got a supervisor to call me back, and was told that while they CAN DO A SAME-DAY REFUND, the finance team had left, and I'd have to wait for Monday, which was again unacceptable to me. Got another callback and money refunded to the bank within a couple of hours on Friday evening.
All credit to Sophie for making an effort, showing empathy and resolving the issue for me. She's the reason for two stars, blackcircles deserves none. And reading other reviews this seems to be their general service level.
KwikFit stepped up and gave me a Saturday booking and a price that was cheaper and with a free alignment, battery and brake checks. So spend your money there.”
“Ordered 4 tyres to be fitted at my local garage, on arrival was told only 3 were sent. Supposedly this is common with dealing with black circles. Anyway got 3 tyres fitted still waiting on the 4rth”
“Terribly unreliable. They cancelled my order last month and made another appointment without consulting me. We gave them a second chance yesterday, my wife tried them and was offered an appointment, they took payment from her card but then cancelled after customer service was closed. She has now applied for a refund. Who knows how long that will take, if successful. Do not book with black circles they are shocking. They take money for appointments which aren’t booked.”
“ORDERED AND PAID FOR FOUR TYRES TO BE FITTED AT MY NOMINATED GARAGE. RECEIVED E MAIL AT 6.50 PM TO SAY ERROR WITH BOOKING AND THEY COULDNT BE FITTED ON NOMINATED DATE. VERY CONVENIENT CONSIDERING THEIR CUSTOMER SERVICES CLOSES AT 5. 30 PM PHONED NOMINATED GARAGE WHO SAID THEY HAD MY CHOICE OF TYRE IN STOCK AND COULD FIT IMMEDIATELY AT A CHEAPER PRICE THAN BLACK CIRCLE WERE OFFERING ! NOW AWAITING FULL REFUND FROM BLACKCIRCLE AND IF ITS NOT RECEIVED WITHIN 3 DAYS I WILL REPORT THEM TO TRADING STANDARDS AND NATIONAL PRESS. BLACKCIRCLES ARE A COMPLETE JOKE AND THEIR ACTIVITIES ARE BORDERING ON FRAUDULENT. STAY WELL AWAY FROM THESE COWBOYS YOU CAN BUY MUCH CHEAPER TYRES DIRECT FROM TYRE FITTING CENTRES !”
“I placed an order for 4x Michelin Primacy Zero Pressure 205/60/R16 92W tyres on the 14/05/20 with an original booking date of 21/06/20. I received a confirmation email stating that Blackcircles would email me again with the exact appointment time. I never received the second email or any other communication to confirm this, so the day before my booking on 20/06/20 I took it upon myself to ring the garage where the fitting was taking place (F1 Autocentre in Crewe). They told me that they declined the order on 15/05/20 the day after I made the original order, and that Blackcircles should have been in contact with me to rearrange the booking. Blackcircles did not contact me via any method and I had to ring their customer service myself to rearrange. I rearranged my booking for 25/06/20 at 10:00am. I turned up to my appointment only for the garage to tell me that they had only sent them THREE tyres, despite me ordering FOUR. So once again I had to ring Blackcircles customer services. I once again had to rearrange and they assured me that there would definitely be four tyres waiting for me this time. My new appointment was for today (29/06/20 at 10:30am). I rang the garage at 9:15am this morning just to check if they had sent them the fourth tyre. They had not. So for the second time if I hadn’t taken it upon myself to ring the garage to check, I would have turned up at the garage for there only to be THREE tyres there yet again. So I then rang Blackcircles customer service line AGAIN but to cancel my order this time.
I am absolutely shocked at how this company can mess someone’s order up THREE times, and especially regarding the number of tyres they ordered? I clearly ordered four tyres and on two occasions they happily allowed me to waste my time and turn up to an appointment where they had only sent the garage three tyres. It’s basic maths.
I am a frontline NHS worker, and had a 15% NHS discount that was applied to my order. I have not been able to use my car to travel to and from work since the original fitment date because my tyres got to a point where they are not roadworthy (hence me buying new ones). I have instead had to travel by bicycle now for over 2 weeks because Blackcircles have constantly messed up the order and further pushed back appointment dates due to the total incompetence of the company. If this is the thanks that Blackcircles show to NHS workers during a national crisis, then this company does not deserve to operate and claim to care by offering discounts. Absolute disgrace. I will never be using Blackcircles again.”
“Ordered a pair of tyres for fitment 5 days later, got an email the night before to say they hadn't arrived. This happened 4 times over 2 weeks so I cancelled, I had to tell their call center staff multiple times that I wanted to cancel before they stopped trying to fob me off and actually did it... This service has gone down hill massively in recent years. Never using them again.”
“Ordered 4 new tyres on Tuesday online was told they would be delivered on Friday. This was no problem as I had fitting arranged for Saturday. However a delivery driver arrived on Thursday morning with only two tyres. Was told by the driver they forgot to put on the lorry however don't worry I'll pop back tomorrow with the other two! Thought this was odd so I emailed blackcircles customer services and called, was assured on the phone this is normal and I will get the other two tyres tomorrow! Friday comes round, I wait until 3pm no delivery!. Emailed customer services and called. I was told the tyres are lost in transit however they will order 4 more and get delivered out asap but cant get them delivered in time for fitting, ( I only need two) was offered a manager to call me back in 15 minutes, 40 minutes later! I get a call to advise unfortunatly the tyres are lost in transit! Offered to arrange mobile fit when the finally get delivered however I would need to pay £69! This option has not resolved the problem and I will definitaly not order again not impressed. Won't recommend! I haven't had any email replies.”
“Last week. First pair of tyres 2 days late. No notification.
This week. 2nd set of tyres now 8 days late. Again no notification.
Contact on both occasions made to Indian call centre where operatives were polite but very difficult to understand. Blaming Corona but I am not having issues elsewhere.
Still no idea when I will receive my 2nd pair and will be getting a fitting cancelation charge tomorrow as I will have to cancel my booking for the tyres being fitted to my wheel refurbs..
Will never use Blackcircles again I am afraid.”
“Everything from online ordering and purchasing was quick, and the service I received from AMS tyres Newton Abbot was excellent, especially in the current climate.
5 star rating all round.”
“Ordered one tyre for mobile fitting Pm slot, waited all day no show and no contact made. Called next morning to ask what was happening to be rudely shouted at down the phone by engineer after asking the question and saying he'd cancel the job. Engineer then hung up and cancelled job, only found this out because I called back contact centre. Contact centre staff were helpful however poor customer service by engineers, would not recommend.”
“Booked for 10 am. I arrived 10 minutes early and car was immediately dealt with. All four tyres fitted in about 30 minutes. Excellent service from Ellon Car Clinic. Would recommend it to all.”
“Worst experience with company. Ordered two tyres and received a rude response from their recommended garage. Complained to blackcircles but customer services was not help at all and had to cancel my order. I do not recommend to anyone as its a total waste of time”
