“Ordered 4 new tyres on Tuesday online was told they would be delivered on Friday. This was no problem as I had fitting arranged for Saturday. However a delivery driver arrived on Thursday morning with only two tyres. Was told by the driver they forgot to put on the lorry however don't worry I'll pop back tomorrow with the other two! Thought this was odd so I emailed blackcircles customer services and called, was assured on the phone this is normal and I will get the other two tyres tomorrow! Friday comes round, I wait until 3pm no delivery!. Emailed customer services and called. I was told the tyres are lost in transit however they will order 4 more and get delivered out asap but cant get them delivered in time for fitting, ( I only need two) was offered a manager to call me back in 15 minutes, 40 minutes later! I get a call to advise unfortunatly the tyres are lost in transit! Offered to arrange mobile fit when the finally get delivered however I would need to pay £69! This option has not resolved the problem and I will definitaly not order again not impressed. Won't recommend! I haven't had any email replies.”
“Last week. First pair of tyres 2 days late. No notification.
This week. 2nd set of tyres now 8 days late. Again no notification.
Contact on both occasions made to Indian call centre where operatives were polite but very difficult to understand. Blaming Corona but I am not having issues elsewhere.
Still no idea when I will receive my 2nd pair and will be getting a fitting cancelation charge tomorrow as I will have to cancel my booking for the tyres being fitted to my wheel refurbs..
Will never use Blackcircles again I am afraid.”
“Everything from online ordering and purchasing was quick, and the service I received from AMS tyres Newton Abbot was excellent, especially in the current climate.
5 star rating all round.”
“Ordered one tyre for mobile fitting Pm slot, waited all day no show and no contact made. Called next morning to ask what was happening to be rudely shouted at down the phone by engineer after asking the question and saying he'd cancel the job. Engineer then hung up and cancelled job, only found this out because I called back contact centre. Contact centre staff were helpful however poor customer service by engineers, would not recommend.”
“Booked for 10 am. I arrived 10 minutes early and car was immediately dealt with. All four tyres fitted in about 30 minutes. Excellent service from Ellon Car Clinic. Would recommend it to all.”
“Worst experience with company. Ordered two tyres and received a rude response from their recommended garage. Complained to blackcircles but customer services was not help at all and had to cancel my order. I do not recommend to anyone as its a total waste of time”
“This complaint is not with black circles.com but with the garage we went to formula 1 auto at erdington. I am 80 years old and was told I could not sit in the room and wait. It was poring with rain at the time. I know people have to be careful but they had to get in my car to move it. I would not use this garage again.”
“Very easy to order tyres. Spoke to a very helpful girl in the office to confirm. Fitting was booked for Wednesday morning at Tyrespot Washington. 30 mins later driving out with tyres fitted. Excellent price, and service from both Black Circles and Tyrespot Washington”
“Very poor customer service. I booked a slot 3 days in advance for tyres and fitting. Get a time slot and confirmation email. Then to get a email and a text the day before fitting saying it cant be done. Then to have the fitting re booked for a later date without asking me prior to this. I then replied to the email and no one answered this, so I rang the help line which was also poor customer service. This is happened to me before I am now awaiting a refund.”
“Thanks to the tyre reviews on some Taurus tyres I was looking at for my a5 I purchased them and picked a garage to have them fitted all done within 4 of ordering them no problems and fitted really well 10/10 from me”
“Booked AM appointment fitting 4 tyres, 2 days i advance, had to call fitters waited for response, none forthcoming, emailed black circles booked for morning slot as per my original booking followed swiftly by cancellation email rebooting for 3 days later, had to call and rebook convenient slot, suggested website state booking does not confirm you will get the date/time you want. Will not be returning customer...sort your booking system out”
“Extremely poor customer service
Booked Thursday for a Saturday appointment they cancelled by email and re-booked me on the following Tuesday with no discussion.
Luckily I saw the email on the Thursday contacted Blackcircles and told them the appointment was not acceptable, they booked me in with a garage further away for the Saturday.
On Friday they cancelled this appointment and re-booked for the following Wednesday again appoint time and place were not acceptable due to work.
I contacted blackcircles on Friday after consulting their website and gave them a time, date a garage that was acceptable.
Monday 10 minutes before they close they emailed me to say I was booked in at a garage miles away from the garage I wanted but they maybe able to fit me in on Tuesday. By the time I got the email it was to late to call.
I called today Tuesday to tell them that the garage was not acceptable with the timings and I would like the garage nearer me at 12:15 on Tuesday as stated in my email on the Friday before.
The earliest appointment they could make was for Friday over a week after I had originally booked, even though their website states that earlier appointments are available.
I am aware that local garage is slightly more expensive when booked direct rather than booked through Blackcircles but considering Blackcircles website and customer service is trash it looks like this is the way to go in-future.”
“Ordered tyre selected date and time and got an e-mail saying they couldn’t confirm for original booking , delayed by two days , more expensive than other on line providers by 8 -10% .I will shop around in future I have used Blackcircle for several years and never had these problems , don’t know what’s going wrong with them now , looks like there are problems .”
“awful, they offer you slots at a local garage without checking they can get the tyres there on time. Twice I have taken time off work only to be emailed the evening before to say there’s been a hold up with delivery. Stay away”
“Very disappointing customer service.left the garage with a freshly done scratch on my cars door.make a complain two weeks later got mail from Kenny from blackcircle that he has spoke to the guy Ali in the garage that never the incident never happened and therefore he can process the claim.very unprofessional taking one side for granted.never going use blackcircle again.avoid them.”
“3rd time the the fitting appointment was moved - I am not holding my breath that the next one will proceed - if you want tyres urgently then consider this.”
“Tyres ordered did not arrive to fitters on time. No communication about this so waited all day for mobile fitter to arrive but no avail. Once it became clear fitter was not going to arrive I only had to wait 3 hours on the phone to be told the tyre was not in stock. Was a regular and happy customer of Blackcircles in the past, but the company definitely changed for the worst since being taken over. Do not recommend.”
