“Think very carefully before using this company. The garage fitted a faulty tyre which I noticed on the drive home. Went back to the garage and the garage refused to look at it and told me to contact customer services. Customer service without looking at the tyre said it must be my fault. So not there problem.”
“Booked for all 4 tyres to be replaced. Emailed me the day before saying that there was a communication error with the garage I chose for my tyres to be replaced at, and that they have to reschedule. No regard that that day is the only day I have free to get this done. Poor service, poor communication, poor experience. Very unlikely to use Blackcircles in the future, and will not recommend to anyone. Disappointed is an understatement.”
“Awful company, unreliable and extremely poor customer service. Ordered 4 premium Michelin run-flat tyres (£800+) order. The mobile fitter ATS Euromaster never arrived on the day. No communication. Only found out at 6pm they would not turn up and could not come until the next day at 2.30pm. Wasted an entire day off work. I could not do the next time and rely on them. They offered no compensation and said only goodwill after fitting. No one was proactive to get an earlier slot or figure out an option to help. Decided to take my business elsewhere and it caused a significant amount of inconvenience as I had to find a different fitter and tyres last minute. First experience with Blackcircles and even their fitters do not care - they were happy to have a complaint against Blackcircles and have no consideration for their customers. It's better to pay slightly more than this shambolic car crash of a company. Never got any call backs despite calls to their team and their WhatsApp team were beyond useless. If I could remove the 1* I would.”
“One of the most regrettable decisions I made regarding tires was purchasing this particular brand. During normal driving, the tire grazed a surface and caused irreparable damage to the alloy wheel. Despite having driven less than 1,000 miles on the tires, which were quite expensive, I received no compensation or warranty. The company dismissed my concerns, attributing the issue to road conditions and overinflation of the tires—an unconvincing explanation. This poor decision cost me over £500, and I would strongly advise others to avoid this product.”
“Sent me double the tires. Charged me twice. Took back one set of tires and won't give me my $2000 back for the other. Want to charge a restocking fee. THEIR mistake. It's now going on 2 months of disputes. STAY AWAY - you get what you pay for.”
“Good Tyres , but a lack of confidence in customer relations when a complaint arises
They obviously don’t look at the fitting side of things any problems third party are thrown in the bin.
Our experience was roughly £700 in damages to our car with no compensation
Thank you black circles and there approved fitter reliance Tyres of high Wycombe”
“Sent the wrong tyres. They say I ordered wrong ones telling me im a lier. I put in reg number. It gave 4 options. They sent a different speed rated tyre. They just make excuses. Blame me and don't accept it's a website issue.
I sent screen shots they still make excuses.
They act in a defensive manor.
I would choose to buy from Asda tres on another company.
Shame on Michelin tyres the new owner. They now have a bad name. Shame on the bad staff that give them the bad name”
“I booked tyres through Black Circles and received a confirmation text for my appointment. I rearranged my entire workday and drove to the garage, only to waste an hour of my time waiting to be told they only had one tyre in stock! There was absolutely no communication from Black Circles or the garage to inform me, yet they managed to send a reminder text to ensure I showed up.
To add insult to injury, the garage staff questioned why I was fitting all-season tyres on my electric car. It’s my choice—there’s no need for that kind of condescending attitude. Completely unprofessional.
When I contacted customer support, the only suggestion was to reschedule the appointment, which doesn’t address the time and inconvenience I’ve already endured. This isn’t the first time I’ve had a bad experience—last time they fitted the wrong tyres on another car. I expected better but feel let down once again.
Black Circles needs to seriously improve their communication and coordination between garages if they want to avoid frustrating more customers. Very disappointing experience!”
“Ordered tyre to be fitted at a local garage on Thursday . Turned up as advised , no tyre. Garage had no contact nor had I. Called garage the next day (Friday)no tyre had been delivered. Again no contact.
Called Blackcircles and told them about the problem. I was advised that the tyre would be there on Monday in time for a very long drive on Tuesday.
Received a phone call moments later from the same operator telling me the tyre would be with the fitter on Wednesday!!
What an absolute shambles . I have now had to source another tyre from elsewhere and pray that it can be fitted in time . Also told that the refund of my money will take 3 to 5 working days .
Do NOT use this company. As with all these very large company's they loose sight of what service they are supposed to be providing.”
“I wish I read the reviews before purchasing.
Took the day off work and waited for the ATS mobile fitter to arrive.(Nothing)
No contact whatsoever.
When I called them, they said the job is cancelled today and someone should be with you tomorrow!
More time off work.
Very disappointed with the level of service I received specifically when the four tyres cost me almost a grand.”
“Tyres due 27th and it's now late afternoon on 29th still no tyres. I've tweeted,emailed,phoned,whatsapped etc the silence and incompetence is staggering. This leaves me without a car for the third day running. Amateurish and generally incompetent. AVOID”
“Sold me 4 year old tyres and when I asked for them to be taken back and refunded, they hide behind legislation according to which tyres up to 5yrs from manufacturing date, are classed as "new". So in 12 months, my "new" tyres will need replacement. I feel robbed and will never use again.”
“Paid for tyres, booked date with garage for fitting. 2 hours later after taking my money they could not fit tyres at garage for 3 weeks. Then told could not get tyres. Scam artists who would not refund my money . Stay away from this company go straight to garage.”
“booked a local garage 6 days in advance to fit around my work etc , 1 day before fitting got an email confirmation ( from black circles ) that changed the appointment time to an unacceptable one , many emails and phone calls later it got changed back to original time . service i got from the garage was really bad and they said the fitting time on the email confirmation from black circles means nothing to them and they would do my car when they could !”
“This company are a waste of time . Booked my tyres only to receive an e mail advising my tyres I selected were not available for five days . Disgusted. Poor service”
“Booked a tyre on black circles paid for mid range kumho for daughters car only to find out several months later the company selected by black circles fitted a budget tyre that was almost half the price don’t touch these scam atrists”
“This was hands down the worst experience I've had from an online company. Completely bad customer service, no communication internally, conflicting and incorrect e mail updates sent to me. I was promised to be called back several times and it was me the customer who had to chase these people down I waited 6 weeks to get a part refund and as a sorry they offered a 10% discount next time I ordered 4 tyres 3 arrived I then got told a week later they will pick 1 up and change for 2 others they offered a worse tyre back and forth me chasing them 6 weeks went by and I got a part refund and 10% off next purchase which will be never”
“They cancelled my order
I am a regular customer and I booked with them, but they cancelled the order less than a day prior to the appointment and I needed them changed for my upcoming trip and they could not rearrange an appointment for me due to such a short range of garages they have partnered with. Finally they cancelled my order and said we can not give you any compensation and only offered %15 percent discount for the future orders that there is no way for me to get back to them!!
I wanted to share my experience with you all.
Regards,”
“Ordered two tyres for replacement. Only one was sent from the company which I was only told the day of my replacement. I waited 5 days but still no tyre sent. Now i'm having to chase up where the other tyre is, I have explained I need this done asap due to needing a MOT in the next week before going abroad. Staff are refusing to give me contact details so I can chase up the courier myself. Very frustrating and no compensation offered seeing as I had to take a day off work to get the tyre fitted originally, and will also need to take another one off to get the second fitted as well as having to chase this up is causing a lot of unnecessary stress.”
