Blacks Reviews

1.8 Rating 270 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

Questions

Metrics

1.8

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Blacks deliver? How long does Blacks take to deliver? Does Blacks deliver on time? How is accuracy and good condition of items delivered by Blacks?

Returns

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Customer Service

How can I contact Blacks? How quickly does Blacks resolve customer queries?

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Email:

customercare@blacks.co.uk

How do I contact Blacks?

Helpful Report

(1 week ago)

You can contact Blacks by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ I made two Orders for two separate items . 87.00 and I paid for next day delivery. This fell at the first fence and they refunded the delivery part of the order having missed the target . Over a week later the couriers evri !have lost the items!Blacks are re sending order one ( first adviser helpful)and unfortunately arguing about query two : order two albeit ordered straight after and clearly neither were delivered as it’s the same courier!!V poor service between Blacks and evri ”

- Anonymous

“ 95 I had originally paid to have the item delivered? Their customer service department is shocking had numerous contact with them over this and each time they were rubbish . ”

- Clive

“ I have to say the customer service is atrocious. ”

- McLelland

Blacks Reviews

Customer Service - Average