Coolshop Reviews

1.4 Rating 190 Reviews

9 %

of reviewers recommend Coolshop

1.4

Based on 190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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About Coolshop:

Coolshop.co.uk covers the cheapest prices on videogames, consoles etc. and includes free shipping. Fast delivery of games and consoles. Blu-ray, PC, PS2, PS3, PSP, XBOX 360, Nintendo Wii, Nintendo DS - all the best prices available.

Location:

-, - United Kingdom

How do I contact Coolshop?

Helpful Report

(1 week ago)

You can contact Coolshop by Email, Live Chat and Telephone.

Helpful Report

(1 week ago)

55.56%

Industry Average

“ I then spoke to their customer service rep on their live chat. ”

- Craig P

“ What is the point of a pre-order for a new game for it to arrive 3 weeks later? Customer service was friendly enough but could offer no help, no cancellation or refund, couldn't track the tracking number because it doesn't exist with Royal mail. ”

- Anonymous

“ Company never sent the game and the tracking number was a fake one. Customer service could only tell me to keep waiting. I had to get a refund from my bank. ”

- Anonymous

Coolshop Reviews

Customer Service - Average