Coolshop Reviews

1.4 Rating 190 Reviews

9 %

of reviewers recommend Coolshop

1.4

Based on 190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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About Coolshop:

Coolshop.co.uk covers the cheapest prices on videogames, consoles etc. and includes free shipping. Fast delivery of games and consoles. Blu-ray, PC, PS2, PS3, PSP, XBOX 360, Nintendo Wii, Nintendo DS - all the best prices available.

Location:

-, - United Kingdom

How quickly does Coolshop resolve customer queries?

Helpful Report

(1 week ago)

Greater than 70% of reviewers feedback is Coolshop takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

55.56%

Industry Average

“ After 4 days customer service told me to keep waiting and it would arrive soon. ”

- Anonymous

“ Wish I could give zero stars. Fake tracking number was given. I hve no clue where the product is. Zero customer service. Absolute BS company ”

- jamie olsen

“ Terrible customer service. Company unable to deliver prepaid game pre-ordered in time for the release date. ”

- Hogwarts Legacy

Coolshop Reviews

Customer Service - Average