“Shockingly bad. I’m surprised they’re still in business. I was due an urgent delivery today. Received an email saying parcel refused! My CCTV shows they had not even approached my property. I’ve tried calling to be passed on 3 times and cut off twice. When I heard DHL was delivering my parcel my heart sank. Why in earth do any decent businesses use them?
Re below. Total inappropriate questions asked. They’re hopeless.”
“Look at the audacity to ask what went wrong when you rate 1star! Everything with dhl is wrong yes their existence itself is wrong. Pathetic service.. overseas package status shows delivered but not handed over to the addressee. Simply shows delivered at service area & location. The super intelligents in any of their offices are not aware of anything. Just having a name won't help..even local delivery boys are more efficient. Don't trust them...go for others...any damn courier would be definitely better than this”
“Worst company to ever deal with. They were supposed to delivery my two suitcases a small one and a larger one on the same day. They delivered the smaller one and said I was not home to deliver the second one. I got an email later that day saying it was ready for collection at the DHL point, but they did not specify which location. What a disaster that the product then got sent back to the seller without notifying me. The DHL customer service team is so slow at responding, that they sent it back a week later before they even investigated the issue. I had to repurchase a new one again and waiting on the refund for the other. Avoid avoid avoid DHL.”
“I hate when I order from am company and I see DHL is the handler. Almost 85% of the time there's an issue, it's delayed or I never get the product at all.”
“My order was sent EXPRESS NEXT DAY on 16 August. It should have been delivered 17 August 2024. It arrived at 6:45pm on Thursday 22 August. It was a gift for my grandson who has now already left to return to the USA.
How useless to be 5 days late. I paid for express. I hope to get a refund AND I will have to return the item to the supplier, so I would expect no charge for DHL to collect and courier the gift back to the supplier.”
“Looking for company registration certs and photo id when not required. No point of contact just automatic reply from bots
Avoid dhl express at all costs”
“DHL delivery drivers are trash. Kids can do a better job. Today is the 2nd day I didn't receive my package because they are not able to access my apartment building. Amazon has no problem entering the building. No logical thinking, why do we provide our phone numbers if no one is going to use it.”
“Simple transaction with shipper from England . Total disaster. Fist shipment went back . Made second attempt same problem why is this company so incompetent . NOONE answers the phone in Los Angeles . Someone at DHL in Arizona tried to help me . Interesting dynamic this company is externally and internally chaotic . I mistakenly thought a shipping company made money based on moving goods from point A to point B.”
“I own an apparel and sports clothing business that works with manufacturers specifically in China. I have had a package stuck in US Customs for over 10 days now and another package stuck in US Customs for 3 days.
When contacting DHL Customer Support, I have been met with nothing but ignorance and no accountability. One customer support agent handed me off to another, which never got back to me. The help has been terrible and I still do not have my package. I got hung up on when on the phone earlier today with a support agent.”
“Spent 2 days waiting for packages that were reported as 'undeliverable due to closure' when no truck ever came to my home either day. Good luck attempting to contact anyone who knows anything, they just parrot prewritten apologies and have zero clue into who has a package, where it is or most importantly why it wasn't delivered.”
“Very poor service from DHL, Vauxhall street in Sri Lanka. Multiple issues including the use of 2 balances which don't agree with each other and charging for the higher weight. Also does not seem to follow DHL practices overseas. Overall I would not recommended DHL at all.”
“Very difficult to communicate, went round in circles trying to get information on a delivery time, which has been sat in a depot since this morning, hardly express, very annoying experience”
“Honestly a nightmare to deal with. Didn't attempt the delivery the first time because nobody was home... except my sister and I were both home at that time and nobody attempted to deliver anything. After the second attempted delivery I tried to reschedule via the digital assistant and it had no clue what to do and kept rejecting all my information. I had to pay forty dollars extra shipping to get this here on time and I still don't have it.”
“So after being a week late, me calling four times, sending them the invoice, confirming my address, they said they were gonna deliver my package and I needed to show ID. Okay cool right? Delivery man didn't even try to deliver it. Now I have to wait to pick up a delivery that was supposed to be delivered in two days.”
“cona house
0 reviews
US
Rated 1 out of 5 stars
Nasty terrible horrible disgusting the worst
I order something to my home, but decided to change address to Miami from lake placid address. They assured me numbers of times. Ok. Then I drive way to Miami. Call them 2 times they said it will be here in Miami today. So I wait a few hours. Call back. Now she say it's in transit and I will get a notification when it's there. So I asked will it be here before 5pm she assured me. On her end yes it will be there before 5pm. Ok now I told you I drove from lake placid FL to homestead. Now I go from homestead to Miami gardens to pick up my package. Get there. They say it's not there. And it's still in lake placid. And that it will not make it here today. It was 3pm at the time. They said they said they close at 6:30pm. Ok so I told the people in the DHL office in Miami gardens. I said ok since it's not going to be here in Miami today. I'm leaving back to lake placid tomorrow. Can they leave it there. They say ok. So they started doing something in the CPU. So at this time I'm on the phone wit DHL. so when I walk back in. They give me a paper and said it's being held in lake placid. So I said ok. But still on the phone wit DHL explaining it to them. Now the guy I'm talking to on the phone from DHL said I see it's been changed to be held in fort Myers. But clearly 3 times said lake placid. Ok now I tell the guy I'm on the phone wit from DHL to change it back to Miami and I will pick up before I go back to lake placid. He say he can't until 24hrs. So I ask to speak to a supervisor. He said he submitted something for the supervisor to call me in 90mins. Ok no call at all. So then I look at my phone notification it said nobody was home. When they came to deliver. So I call back tell them all this that's documented. And all they did was ask me if I wanted to now ship it back to lake placid first address which is my home. So I'm asking the guy I'm on the phone wit from DHL wat do y'all do for customers in these situations. My event was ruined because I couldn't pick up my package. I wasted minimum $60 in gas on this blank trip. So now I'm knowing most likely it's now going to fort Myers lol and then when they see it supposed to be sent to my home. They will send it. I PRAY YALL READ THIS AND DONT COUNT ON DHL THEY ARE HORRIBLE. I NEVER WROTE A BAD REVIEW IN MY LIFE. PROBABLY NEVER WROTE A GOOD ONE EITHER. BUT THIS WAS A HORRIBLE TERRIBLE EXPERIENCE. AN TOTAL EMBARRASSMENT I WOULDN'T TELL NOBODY TO USE DHL. THEY USE TO BE GOOD A LOT OF TIMES I USE THEM BEFORE THIS DONT SHIP WIT DHL I REPEAT DO NOT SHIP WIT DHL
Date of experience: August 13, 2024”
