“Terrible service still waiting days to get my package — they were 10 miles away yesterday and couldn’t deliver — and customer service is no help — this company sucks - won’t use them anymore”
“They claim they tried to deliver today at 5:45, but since I have been home all day listening for the doorbell--and actually with my driveway area in my view at that hour-- specifically to receive the parcel, their claim is either a lie, or they went to the wrong house. And since their representative said since their drivers do use GPS, there is almost no way they could have gone to the wrong house.
Their website had a means for me to give them my email to be notified when the parcel is out for delivery and to let me know when it was delivered. I gave my email requesting both those services--but was never notified.
If your parcel requires a signature at delivery: Based upon my experience with them--and their terrible reputation in these reviews, DO NOT EVER WAIVE THAT RIGHT BY AUTHORIZING THEM TO DELIVER WITHOUT YOUR SIGNATURE!”
“I posted a box 4 to Nigeria from UK DHL service point Manchester. The box consists of certificates, rechargeable lamp and small solar panel. All items were seized and they are asking me to pay 400,000 naira before they can delivered it. I am telling everyone to stop using DHL to post their items because they are robbers! Please do not be a victim because I have never see a case where someone will be asking for a receipt of my certificates! Please see DHL as a robber! Do not use them to post your parcel”
“False promises of call backs-misleading information-lack of care or compassion for damaged/stolen items-refusing to put me through to senior management-extortion fees taxes charges being added on-always late delivery missing deadline-all in all a very traumatic experience every time I send parcels overseas.”
“I have an international vendor who only uses DHL. Without exception, every single delivery has been problematic. Delivery attempts to my business made at 10:00pm, a package delivered to a Target Superstore in ANOTHER CITY, and today notification that they attempted delivery but I was closed, but I wasn't, my shop was open a the time I received the email. Customer service is never any help. I'd choose a carrier pigeon over DHL.”
“Argentina, where as a Black person, I have been dealing with a lot of hate and fighting cybercrime since I arrived in the country as a student and now as an online worker who basically lives online. I am being spied on 24/7. I decided to purchase a privacy screen protector for my computer to see if I could have a little bit of privacy. This item is critical for me and could have served as the perfect tool to block this nefarious organization that is almost everywhere in Argentina.
Now, the DHL carriers, as Argentinians, know what this package represents. It's been almost two weeks, and they never brought the package. They said that they tried to deliver the package twice and no one was home, so they could not leave it. I work and live at home, which means I am there 24/7 since I cannot go practically anywhere because of the amount of menace I am receiving from the Argentinian people. If you see this post, do some research about the culture of this country and how racist they are. This organization is stealing people's personal information online. It's really bad and sad that I have to come to this to post a hateful and ugly message like this, but believe me, I am not making things up. Do some research about these people and what is currently happening in this country.”
“Every time a package is sent through DHL. It takes forever. From the first time it was used 18 yrs ago.till now.
I feel that this is a company that doesn't value clients.
I work for USPS. And yes we have our issues. But damn”
“DHL has to be the worst shipping company in the US. I've been waiting on them just to ship an order for a week. DHL is literally the worst thing to happen to shipping since ice. I would give zero stars if I could.”
“Package is not delivered, supposedly because we are not at home or the address cannot be located, while you are waiting for a whole day. A worthless and unreliable company!”
“DRIVER LIAR, Customer service gave false assurances too. I missed work because of this company. I cant wait to file
a case against this company.They must pay me for what I lost today- I missed work because of your false assurances (2 customer services)and pay me for the STRESS they just let me felt (thousands not even enough). I trusted this company with my package- THIS IS THE WORST COMPANY EVER-”
“I tried different options to send a package from San Antonio, Texas to Oslo, Norway.
I ended up at the main location of DHL by the airport and Jonathan took care of my needs. He was very attentive, friendly and efficient and I want to make these statements public so that everybody knows how good he is. He has a bright future with that service attitude and clean personality.”
“Today i sent two shipments from Dalma Mall Abu Dhabi , DHL service.
I wish to thank Mr Mohamed Taher who courtesly provided me with excellent service!!”
“Total disgrace, particularly SWINDON depot. Failed to deliver wine for wedding reception despite 15 weeks notice. Had to collect it myself. Have sent complaints on online form and by post to head office. Eeeks later no response. They just don’t care. Would love to leave review on their own site but can’t find out how to.”
“The pactage was delayed. When I called and spoke with the first person I could understand them. I stated this and she referred me to the website then hung up on me. I get things can be delayed but please speak English and never ever hang up on a customer”
“I recently used DHL to send a package from Canada to Brazil and, unfortunately, my experience was far from satisfactory. Initially, I contacted DHL to inquire about the duties and fees for the delivery, but they couldn't provide me with a clear answer. Despite this uncertainty, I decided to go ahead and send the package, which cost me 500 CAD for almost 6 lbs (super expensive). I declare the content of the package as 50 CAD, as it was nothing expensive, but very useful to the receiver.
To their credit, the package arrived in Brazil quickly. However, the issues began when I tried to pay the duties and fees owed by the receiver. Accessing the website to make the payment turned out to be an impossible task. The site redirected me to bot chats that provided incorrect phone numbers and irrelevant information. Despite multiple attempts to resolve the issue, I couldn't find anyone who could actually help me.
After trying many channels and different phone numbers, I was able to download an app where I could chat with someone who tried to help me and I discovered that in order to pay the duties and taxes, a business account with DHL is required. As a regular customer without a business account, this made the process even more frustrating. If DHL had initially provided me clear information about the duties and fees, I would not have sent the package. Now I cannot pay the duties and taxes of the package I sent as a gift, and the receiver is waiting to receive the package, but they can only receive it if they pay the duties and taxes, which are super expensive in their currency. I was willing to pay, but the DHL system do not allow me to pay, as I don't have a business account, and they couldn't provide me this information before I start this process with them.
Overall, while the delivery speed was impressive, the lack of clear communication regarding duties and the frustrating experience with their website and customer service left me deeply disappointed. If you are not a company, do not use DHL to send packages. I hope DHL addresses these issues to improve the experience for future customers.”
“NEVER USE DHL! They are sceevy and disgusting business that will allow customs to hold onto your package for WEEKS then make YOU pay for storing it. DISGUSTING AND DISPLICABLE. I HOPE THIS COMPANY GOES UNDER AND ALL THE PEOPLE WHO OWN IT BLOW THEIR BRAINS OUT.”
