“DHL is the worst. Their chat is a joke. When I finally got a “live person”, they just repeated what the website said and didn’t address my concern that the package was late. Simply left the conversation. Then I tried the customer service number, also a bad joke. There is no option to talk to anyone and you just get the same blah blah repeated to you by an automated voice. Truly awful customer service.”
“How is it that DHL does not have the size boxes we need to ship ?so where else are we going to get the boxes .plus you have incompetent people answering the phone that doesn't even know the size of the boxes that they're selling.been trying to get a size 8box for the pass 2 week. Unacceptable DHL”
“The Worst!!!!! Delivered to the wrong address and then zero resolution and case closed so basically the person they delivered to stole my package and they ok’d it. NEVERRRRRR AGAIN!!!”
“Terrible customer service. They can only tell you what you already know from the tracking which is a terrible service. The delivery person will lie about delivery. I waited all day for a shipment and it did not arrive. The tracking stated premised closed, delivery attempted. Just a Blatant lie.”
“Orded something within the same country to a packstation, I was told it’ll be delivered in 1-2 working days. Package already 3 days late, and when I ask about, I’m told they send it back without giving me any reason at all?
I would give 0 stars if possible”
“DHL road past house
Then was notified bad shipping information.
I called and 20 minutes later go a live person in chat and also live person on phone.
They confirm all information was correct but will not deliver until the next day. They screw up and the customer still has to pay them for DHL Screwup.
Just wrong
Dont use DHL
They do not care at all!!”
“Driver delivered large armchair today from John Lewis - completely u gracious and didn’t help my 86 yr old husband even get it over the threshold. Shocking”
“Shockingly bad. I’m surprised they’re still in business. I was due an urgent delivery today. Received an email saying parcel refused! My CCTV shows they had not even approached my property. I’ve tried calling to be passed on 3 times and cut off twice. When I heard DHL was delivering my parcel my heart sank. Why in earth do any decent businesses use them?
Re below. Total inappropriate questions asked. They’re hopeless.”
“Look at the audacity to ask what went wrong when you rate 1star! Everything with dhl is wrong yes their existence itself is wrong. Pathetic service.. overseas package status shows delivered but not handed over to the addressee. Simply shows delivered at service area & location. The super intelligents in any of their offices are not aware of anything. Just having a name won't help..even local delivery boys are more efficient. Don't trust them...go for others...any damn courier would be definitely better than this”
“Worst company to ever deal with. They were supposed to delivery my two suitcases a small one and a larger one on the same day. They delivered the smaller one and said I was not home to deliver the second one. I got an email later that day saying it was ready for collection at the DHL point, but they did not specify which location. What a disaster that the product then got sent back to the seller without notifying me. The DHL customer service team is so slow at responding, that they sent it back a week later before they even investigated the issue. I had to repurchase a new one again and waiting on the refund for the other. Avoid avoid avoid DHL.”
“I hate when I order from am company and I see DHL is the handler. Almost 85% of the time there's an issue, it's delayed or I never get the product at all.”
“How do I make a complaint to DHL 94914-58859 Use the DHL toll-free helpline number@ -07596-81+8273 for registering a complaint. DHL courier has also set up a 24-hour helpline number that is dedicated to courier service complaints. Customers can use the numbers 1906 for registering their complaints at any time.”
“My order was sent EXPRESS NEXT DAY on 16 August. It should have been delivered 17 August 2024. It arrived at 6:45pm on Thursday 22 August. It was a gift for my grandson who has now already left to return to the USA.
How useless to be 5 days late. I paid for express. I hope to get a refund AND I will have to return the item to the supplier, so I would expect no charge for DHL to collect and courier the gift back to the supplier.”
“Looking for company registration certs and photo id when not required. No point of contact just automatic reply from bots
Avoid dhl express at all costs”
“DHL delivery drivers are trash. Kids can do a better job. Today is the 2nd day I didn't receive my package because they are not able to access my apartment building. Amazon has no problem entering the building. No logical thinking, why do we provide our phone numbers if no one is going to use it.”
“Simple transaction with shipper from England . Total disaster. Fist shipment went back . Made second attempt same problem why is this company so incompetent . NOONE answers the phone in Los Angeles . Someone at DHL in Arizona tried to help me . Interesting dynamic this company is externally and internally chaotic . I mistakenly thought a shipping company made money based on moving goods from point A to point B.”
“I own an apparel and sports clothing business that works with manufacturers specifically in China. I have had a package stuck in US Customs for over 10 days now and another package stuck in US Customs for 3 days.
When contacting DHL Customer Support, I have been met with nothing but ignorance and no accountability. One customer support agent handed me off to another, which never got back to me. The help has been terrible and I still do not have my package. I got hung up on when on the phone earlier today with a support agent.”
