“This is in regards to a free ladies parka offer. Do not be taken in by these seemingly
great offers. I have just returned one it as absolute rubbish. Damart is doing itself
more harm than good by offering such absolutely awful freebies. The parka was
supposed to be quilted but the material just looked like regular shiny coat lining and
the back wasnt quilted anyway. Wouldn't be seen anywhere wearing this rag.”
“My account has been disabled. I have spoken to numerous staff there and no one can resolve the IT issue which has caused this. They don't seem altogether bothered either. The cost of a complaints call is high and so to take the matter further will cost a few pounds and frankly is their business is tanking, which it seems to be, why should I invest in their mistakes.
They employ people who just disconnect calls they cannot deal with and really have no concern at all for customers. None of them went to charm school that's for sure.”
“Crops far too small supposed to be size 18. I measured them they were a size 12/14 not good then had to pay for returning them . I didn’t know I had to pay . Will never use damart again .still waiting for my refund 11days later”
“You have changed format on your web site. I can’t understand it. Can’t find my minimum payment, it’s really complicated to even see the items … why did you change the way it was why make it so complicated ???”
“I ordered 2 packets of briefs, a size larger than my normal size, as I find Damart always come up small. The elastic on the briefs was so tight they dug in extremely uncomfortably, causing unsightly bulges above and below. The one pair I tried and washed shrunk, making them only fit for someone several sizes smaller. I wish I'd saved my money.”
“I ordered 1 bra and 2 pairs of briefs to take with me on holiday this month. (The order was placed and received in July 2022) So far, so good!
Unfortunately, one pair of the briefs was faulty (along the seam) They were collected by Damart's courier on Monday 1 August. I did suggest that in the meantime, they might like to send me a pair of replacement briefs – but Customer Services said that until they had receipt of the faulty item, this could not be arranged. I phoned Customer Services today (a week later) – as I really needed the replacement underwear. I was informed that I would not receive acknowledgement that they had received my return, nor a replacement item for at least 15 days…And that’s just too late for me to take the briefs with on holiday.
Such poor Customer Service. Beware!”
“Ordering & delivery went smoothly - no issues with those and initially I was pleased with the 2 pairs of crinkle trousers I had ordered. Until they were washed ( following recommended washing instructions) when the trousers shrank widthways & were no longer decently wearable. Very disappointing !!”
“Many times I see adverts from Damart and there is something I would like to order. So I go online only to find that is out of stock in my size/colour choice/ length.
Why is the stock so low?
Now having read these reviews on here about the terrible service received and wrong orders sent I won't even try again.”
“I am a new customer and ordered 2 pairs of summer trousers. They arrived quickly, and were good quality ,snd true to size. So far, so good however i have tried to set up an online account and found it so complicated that i have given up and phoned to make a payment on their automated phone line. Why on earth do they want the ammount in *pence*(i kid you not) i couldnt think quickly enough and the wrong ammount was taken. I then had to backtrack and pay the ammount i meant to, all at extra expense. I really dont want the hastle so may not order from them again.”
“Ordered 2 pairs white briefs and they delivered 2 pairs rose pink briefs. Logged into my account which showed that I ordered white. Phoned damart who said that according to their records I ordered pink. Said I could return them and place another order. Pathetic would not use again.”
“Yes, I certainly agree with Anonymous (see below). Might buy more from them if there weren't such large gaps between sizes.
“SIZES: Lovely quality in general. However l would be able to order more goods if the sizing of garments was one size as opposed to varying between two size ranges. I am a size 8 or 10 and most items are 10/12, 12/14 etc. I wonder if other interested customers feel the same way?"”
“i ordered 2 dresses they sent a dress and a skirt . the skirt is no good to me. now the wont deliver my other dress untill i return the skirt. how is that my problem?”
“I returned a jumper for an exchange to a size smaller. It never arrived and I never received a refund. I phoned Damart (which was an expensive process in itself) who claimed Hermes must have lost it. I made a formal complaint to Damart and have never heard back. If I had the time, I would take them to a small claims court. Don’t use them. Disgraceful customer service”
“I ordered two dressing gowns from your catalogue for my Mum. A calf length dressing gown was illustrated, but when they arrived they were full length and no use for her as she is short. I returned the dressing gowns, and re ordered in calf length. Both were too small, although the full length dressing gown had fitted nicely. I finally ordered the next size up, which was like a tent on her. I think your quality control is shockingly poor. I have paid out three lots of postage and have nothing to shoe for it. Wouldn’t recommend you, and won’t be using you again.”
