“You need to get your order ABSOLUTELY correct. Easyshed DO NOT pick up the phone, DO NOT return your phone messages, and they DO NOT return your emails. Customer service? What customer service!
I wanted to make a change to my order within hours of placing my order. I made multiple phone calls & sent multiple emails all with no response or reply (I have all this documented).
The order was delivered to a holding depot, without the changes - Wrong Shed
Now, the holding depot is a partner of EasySheds, and even they could not contact Easy Sheds to discuss my order issue.
I was between a rock & a hard place. Unable to returnincorrect goods for refund as they are impossible to contact. So I reluctantly had no choice but to take the wrong shed.
The shed quality is fine, it's just the wrong shed. It felt like they purposfully do not respond - like "if I dont pick up the phone or respond to emails the problem will just go away".........
The way I felt I was treated through the entire process and the amount of time I spent trying to contact them was just appalling, and (if I could) would give the rating a "0 star".
I have just noticed - it seems the owner can respond to their reviews but not phone calls or emails (interesting).”
“Anything but easy to assemble this little aviary. Poor instructions, nothing pre-drilled. 10 hours to assemble (& I'm a licensed Motor Mechanic too). Definitely wouldn't buy again.”
“Certainly would NOT recommend this company.
Easy to take your order and money, unfortunately a terrible automated customer service model when chasing up your order that is 2 weeks overdue. Over promise and under deliver seems to be their model. Still waiting for answers and a shed 🙏”
“Worst company I have ever dealt with. Ordered a shed in October, it was never delivered. I requested a refund and they have refused to process it until they get the shed back even though they know I never received it. I have lodged a complaint with the department of Fair Trading and suggest anyone else who is having issues with this company do the same. The more people who lodge a complaint the better, this way something can be done to hopefully be done about them.”
“I ordered a shed including delivery 25th November. I was advised of tracking numbers 9th December. By a week later the shed had not moved from "picked up". After multiple calls, messages and emails I was advised they would sort it out. I gave them the benefit of the doubt after reading other negative reviews but that turned out to be a bad decision. They then admitted that they could not deliver the shed because the freight company didn't deliver to my address, and that I would instead have to organise my own way of getting the shed. Naturally, I insisted on either confirmation it would be delivered as invoiced or my payment would be refunded. They admitted in writing and by telephone on 17th December that they had made a mistake and they would refund my money.
Come 30th December, no refund. After phoning them, I'm told I have to wait until a shed I've never seen is returned by their own distribution company before a refund can be processed.
I am now taking legal action to recover the cost of the shed plus legal costs. They made a bad transaction so much worse. Ruined a XMAS present and have held my money that they took in an instant for 6 weeks.
Do NOT deal with this company, for an Aussie company they claim to be they obviously missed the lesson on what a fair go is.”
“Ordered my shed in August and got most of it within a month. Sure there were some scratches but that was ok.
However, my order was missing the 2 louvre windows I ordered.
When I called, I was told there was a delay and I should receive them in October. I was also told I would receive an email update. That never came. So I called again, same conversation, but still no louvred windows or updates.
Guess what I called again, and was told the same situation. Still waiting and no update.
So right now, I’m still waiting on the phone for an update. Apparently, the team is waiting for a manager to get back to them.
It would be great to speak to someone who could respond specifically to my order.
Overall, product ok, but follow up and communication is abhorrent.”
