“I would advise everyone not to buy from these people, I ordered products twice by mistake. I then tried to cancel one of the orders but told me I couldn’t, when I received the items I returned one order only to pay £13 pounds at the post office. I have been chasing them for a month for my refund also sending them copies of my postage receipt and either don’t hear from them or they tell me they didn’t receive it. I will be contacting the police as they have basically stolen from me and the customer service is just a joke !!!!”
“I ordered on 9 Dec - they guaranteed delivery by 22 Dec after chasing up my order.
I had to order from another place to avoid disappointment for Xmas.
The print on the T shirt ordered started coming off after the first wash.
They offered a paltry sum for compensation - and they were OK with me posting a negative review!!!
So there it is - avoid buying at all costs”
“This used to be a great company with good delivery times and excellent customer service. However, I ordered goods on 5th December and despite it saying on the website they are usually dispatched in 24 hours and take 4-5days to arrive at busy times, they did not get here until 24th December by which time I had to buy elsewhere. Their excuse? They were coming from USA and could take up to 30 days. They couldn’t/wouldn’t tell me where on the website it says this, their dispatch email (written after I’d placed the order said they’d arrive by 16th December and they didn’t address any of my questions. Once a loyal customer, I shall not be buying from here again.”
“Advertised as being delivered before xmas if ordered before 20th December. I ordered on the 18th. Emailed me today with estimated delivery between 28th and 31st December! Spoke to "Lizi" on live chat who said this was worse case scenario. I pointed out if that was the estimate I'd have to assume it wouldn't turn up and would have to buy another gift just in case. I asked them to refund shipping for the item I'd end up returning as I couldn't wait until xmas eve. She refused.
Frankly the "we're pretty sure it'll get there" isn't what they advertise. I'll be pursuing this and warning as many as possible about this deception.”
“Ordered a Christmas t shirt 3 weeks ago, did not receive after 2 weeks, contacted them said it would be here Thursday, 3 weeks later advised I would be refuned. Poor service. Do not buy from this company”
“Horrible customer service. Received the wrong item, emailed them and someone responded with saying they don't believe me and to send a picture. Did that and a week and a half later they say they couldn't view the picture. Gave up on email and used social media. They apologized and said they were sending out the correct item and I thought was resolved. When the item did not arrive contacted again on social media only for them to say it was never sent and is now sold out. Terrible service and takes about a month to actually get in touch with someone and get something resolved. Buy elsewhere, that's what I will do from now on.”
“Ordered on the 2nd December still not received items asked for refund and they keep telling me once they have recieved items back into the warehouse they will issue me a refund. They have tracked. My parcel and know it was never delivered so why am I still having to contact them on a daily bases. Disappointed would not recommend. STAY CLEAR”
“I ordered a board game from this company over a week ago as needed it for Christmas. Website showed in stock, order confirmation came through to say delivery in 2 days. Great, all ready for Christmas present.
Next, i spot an email 2 days later cancelling with no reason as to why. Told I would get a refund which I still haven't received. So they take money and dont refund straight way.
I now have to order present from another site which looks like postage wont arrive until after Christmas. Will have a disappointed grandson on xmas day. Thanks alot!!”
“I ordered a Christmas jumper on 1st December. It was due to be dispatched in 2 days. Today is 10 December and it is still not dispatched.
Their customer service is poor and copy and paste standard answers.”
“First time ive used this company and the last. Ordered an utem a week ago, will take another week to arrive. 2 weeks for a delivery is ridiculous, will have to return when it eventually arrives as needed it for tomorrow.”
“Items still not received. They keep telling me the courier is going to deliver. My tracking for delivery advised it is on way to courier. This was over a week ago. No further update. I have requested a refund as this was a gift. I have had to purchase a new gift elsewhere as this was for today. They did not offer to send the items out again as any other reputable company would do to ensure the customer is happy. So disappointed as I thought I would have a pleasant experience as I have ordered from The Hut before with fantastic service. Each response to my email took up to 24 hours. The live chat was always unavailable. No telephone number Really disappointed.”
“I purchased 2 sets of Bluetooth Headphones. The volume controls on each were defective. I contacted customer services 3 times over 2 weeks to get return information, with no response. I opened a PayPal dispute and that actually elicited a response (very aggressive). PayPal found in my favour and I was refunded, but no thanks to IWOOT. Wouldn't touch them with a barge pole!”
“This company does not even deserve one star! My order arrived late, but quality was rubbish so would not have kept anyway. Tracking shows they received my returned order 15 working days ago but they are denying all knowledge. Implying I did not follow the correct returns procedure, but I did exactly as instructed by the adviser I spoke to??? I am losing hope I will ever get my money back and it’s so infuriating! Terrible terrible company, useless customer service, AVOID AVOID AVOID at all costs!!!”
“My goodnes!!!! I have ordered jumper for my daugher, after 2 weeks wait they've sent the wrong size! When I complained they've asked me to pack it back, go to the post office, pay for the parcel, send it to them and put return envelope inside! Absolute joke! Never ever will buy again. Never!!!”
“Order placed: 16/08
Complete refund received (after they were unable to provide the goods): 24/09
I first contacted iwantoneofthose for an update on 23/08 as the expected despatch date was 20/08. During this (and many other communications) I was repeatedly told the items would be despatched 'soon' and that they couldn't cancel the order as it was 'processing'. This continued until 28/08 when they cancelled the order saying they could no longer fulfill it, refunding half the value straight away.
Sadly the second half required me to chase again with more promises of a refund. As they delayed so long and had not refunded me by the 7th September, I had no choice but to raise it to paypal (as their incident cut-of was looming). They have now reclaimed the money and refunded me.
LONG STORY SHORT, getting your money back from iwantoneofthose is a time consuming and stressful affair. No contact number and a different customer services member replying to me on each communication (often repeating the same message) only went to exacerbate this horrific experience.
As their online stock count doesn't reflect reality I would strongly recommend AGAINST giving them your custom”
“Thieves. For the 8th time, the same customer service people ask me for my order number. It’s now nearly 90 days since I ordered. IWOOT has blamed the courier company. The postal service. Me. They’ve even suggested I get in my car and go fetch the product myself but they can’t tell me where.”
“Absolute joke ordered 2 rugs months ago, nobody updates you on your order.. I emailed asking and they said they would sort it out and get it dispatched but never.. another month later I emailed again and they are now saying there is a problem with the products so I may need to cancel and get a refund!! As I say if I wouldn’t of emailed I wouldn’t of had a clue about this plus now I will have to wait even longer if I order from a different company, fuming is an understatement will definitely not bother buying from this site in the future!”
“Awful customer service. When you contact them, no one takes ownership of your issue. Each response is copy/pasted and seems like your complaint was merely skimmed through to get a matching letter they could copy from. I was warned about using the Hut group, I should have listened.”
“My clock was defective and the IWOOT customer service team proved to be very unresponsive over the corse of 40 days.
I had to resort to disputing the charges on my credit card to motivate their team to respond to my customer service issue.”
