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Jessops Reviews

1.9 Rating 146 Reviews
21 %
of reviewers recommend Jessops
1.9
Based on 146 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jessops Reviews

About Jessops:

Shop online for digital cameras, digital SLR cameras, lenses, camcorders, printers, memory cards, camera accessories, camcorder accessories at Jessops

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Email:

advice@jessops.com

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Jessops 1 star review on 13th January 2023
Nath
Jessops 1 star review on 13th January 2023
Nath
Jessops 1 star review on 13th January 2023
Nath
Jessops 1 star review on 28th December 2021
Gary
Anonymous
Anonymous  // 01/01/2019
slow service...will not use again Jessops blame royal mail when I complained. In fact it was nothing to do wth royal mail....I was notified of its dispatch from the company the on what was the 5th working day..(ie the end of the time window) I will receive the photo about 11 days after order
Helpful Report
Posted 3 years ago
Stay Far Away - 2 Weeks - No Lense. I'm Hezron. I run a successful video production business - HezyTek Production (check it out on Google) I've been on a front-page BBC documentary and work with amazing clients globally. I'm taking the risk by using my name to speak out about how dreadful this company is. I've ordered things online for the last 15 years and let me tell you: I have never had such a bad experience in my entire life. Jessops lie to you every chance they get. Jessops tell you their products is in stock when it's not. Jessops speak vaguely to avoid the truth, Jessops do not care about you or your money. Even though I've always known Jessops to be a good brand... from the shops and the fact that mastermind Peter Jones owns it, I've never actually bought from there before. I usually order on Wex Photo, Park Cameras, Clifton Cameras or Amazon. I'm so glad I didn't. I decided to buy a 24MM sigma lense from Jessops because why not? What could possibly go wrong..... EVERYTHING. The first red flag was finding out only after I had purchased that delivery would be in 3-5 days - however not guaranteed. In 2021, in a world where next-day delivery is the rule and no longer a luxury, I instantly had a dirty feeling about the hell I was about to go through. But I said oh well, we are in a pandemic, it's Jessops - owned by Peter Jones... i'll just wait. So I parked my gut feeling to the side and plowed on. I WAS A FOOL. I should have trusted my gut feeling from the first instance. the following Monday was 5 days later, nothing turned up. I called customer services, they promised me my product was in stock in the warehouse, it would be shipped tomorrow for Wednesday delivery. Wednesday - no delivery. I'll called Customer Service, they assured me an error went wrong and it was now 'expected' to delivery on Friday. Do you see how they purposely use vague language to decieve you. They're tricksters. Friday - no delivery. This time they apologized and informed me my 'issue' was going to top level management. 'top level management' assured me that may lense 'may' arrive 'sometime next week'. Jessops make you feel as if you're bad for even asking where your product is. Jessops gaslight you into believing you're wrong and you should just wait as long as they want you to for your product. By this point I was furious. I mentioned who I was, and only at that point did they come back with an offer. They offered me a £15 coupon code to their online photo site. What a joke! Like I'll ever shop there after this. This is like someone stealing your car, you catching them only for them to say 'sorry - here's some petrol, your car is somewhere out there, though I'm not too sure where - be on your jolly way'. I too disregarded the negative reviews on here. I just couldn't believe it could be true. I even read multiple articles stating they're now in administration. Believe the hype - DO NOT BUY FROM THIS COMPANY. I've never felt so abused, neglected, and shamed in my entire . Jessops makes you feel absolutely worthless. "Sure - We'll take your money! But hahaha where your product is? WE DONT KNOW - and guess what? We don't even care!" Thank God I just happened to use PayPal when I ordered. Once you open up a case with them, they'll withhold the money from Jessops and my money will be back. But I feel so sorry for the people on here that have ordered with a debit/card. Jessops will not process you a refund - even after weeks of waiting. It took me a further 2 days to even receive a response about my 'request' for a refund. Stay far away. You've been warned. Hezron Springer Director of HezyTek Productions
Helpful Report
Posted 3 years ago
Never again. I order an action camera and waited for a week just to find out it's not on stock. I hope other potential buyers will read these negative reviews before ordering.
Helpful Report
Posted 3 years ago
Ordered a printer. After a week messaged in quick chat to ask where it was. Said it would be sent out that day. Next day still nothing. Sent a direct email and was told they didn’t know when it would be sent out as they don’t know when stock would be in (purchasing department apparently) after seeing this reply all hope was lost and purchased elsewhere. Poor experience won’t use again.
Helpful Report
Posted 3 years ago
I ordered a a7iii with 24-70gm lens. I was msgd that the order would be with me in 3days. I have checked the Jessie’s page after logging in and it still just says processing. This is now 10 days later, after talking to online team I was advised in a rather blunt manner that they don’t actually know when my order of £3.5k will even be in stock, let alone dispatched. I am very disappointed that I didn’t look at these online reviews. I thought Jessops was a reputable shop. I am now at the start of my holiday time and I’m gutted that my camera which I had saved for for a long time is somewhere in the world sitting on a shelf and not in my bag. DO NOT ORDER WITH THIS WEBSITE
Helpful Report
Posted 3 years ago
Website says that products are in stock but after paying you'll be left waiting as they're not really in stock!
Helpful Report
Posted 3 years ago
Total waste of time. Happy to take order without being unable to fulfil it and then offer no updates or explanation. Staff unhelpful and uninterested. Cancelled order and got the same camera for the same price next day from another retailer.
Helpful Report
Posted 3 years ago
I wanted to upgrade my X100F to the X100V, so I traded it in, and applied for financing the rest. That was approved on 3rd March. The X100V appeared as awaiting stock on their website. I asked them when they will receive them and they told me "soon". I waited 10 days and contacted their customer service, no reply. Waited another week and contacted them again, no reply. I tried to call, no answer. I finally was able to speak to them via their website chat app. They told me one week or two. After two weeks, I opened their chat and asked again, same: one or two weeks. And the same again, two more weeks, same answer. Last week I received a message from the courier that the parcel from Jessops would be delivered the next day, no message from Jessops though. Next day I received an email from the finance company that as Jessops had fulfilled my order, the monthly instalments will start. When I received the parcel, surprise! it wasn't the camera, but the weather seal kit I ordered together. I contacted them again, only to have them tell me that they don't know, it could be 2 or 3 weeks, but not for sure, to send the camera. So, they stupidly sent me a kit that costs £50, they haven't sent the main item of the order, the camera. And they say they are so sorry that they can't do anything about the financing payments starting. Really??? So, why the f have they sent me that stupid kit that I can't use because they haven't sent me the camera? So, more than two months now, and I still haven't received it, and they can't tell for sure when they will send it. And I have to start paying for an order that hasn't been fulfilled. They don't reply to emails, and they don't answer the phone. The only way is via their website chat. This is the second camera I bought from them, but it will also be the last one. Never again.
Helpful Report
Posted 3 years ago
Do not use this company. I placed an order the beginning of December 2020 for a Christmas present at the value of over £100. I received no correspondence regarding the order and as Christmas approached I contacted customer service by email expressing my concern. I received 1 response back assuring me stock is replenished regularly. Again I waited and emailed again for an update and did not to this day received an email response. Christmas came and went which was very embarrassing and I continued to chase this via email to receive no response. I called and was cut off as soon as I was speaking to an advisor and then this week resulted to the online chat. On 19.01.2021 I was then advised the items jessops allowed me to order over a month ago was actually discontinued by their supplier, yet they failed to inform me and still had my money. I was assured a refund would be arranged within 24 hours. 24 hours passed and I was still not refunded my money, so again I had to result to the online chat and was then refunded immediately. I am still raising a complaint for the service I received because if it was not for my persistence I would still be over £100 at finial loss, with no item and it’s clear jessops had no intention of contacting me to inform me of this mess up. To say I am disappointed is an absolute under statement. I am have advised jessops I wish for this complaint to be escalated but I highly doubt I will receive any response but I will continue to raise this until I received a fair explanation or gesture of good will. Do not order from here.
Helpful Report
Posted 4 years ago
I have never had to write a negative review in my life, however the service from Jessops has been appalling and need to ensure that people do not use this company. I purchased DJI Refresh for my Drone 4 weeks ago and was informed on purchase that I would receive the product within 24 hours. I have been emailing customer service for 4 weeks and have still not received any response. After days of trying to contact customer service by phone, I finally reached somebody who told me I would ‘just have to wait’, this was after 3 weeks! Since then, I have again emailed several times and emails are just being ignored. I have never ever experienced anything like it from a ‘reputable’ company. I only read the reviews after purchasing from the company and can see that multiple customers have had similar experiences. Do not purchase from this company, the service is by far the worst I have ever experienced in my life. Please avoid this company at all costs!!!
Helpful Report
Posted 4 years ago
Ordered a printer from their website that said “in stock “ at the time. Money debited from my account and after a few days decided to find out when it would be arriving. It was then that I noticed their website stated, “currently awaiting stock”. Can’t call them as their phone lines are closed, can’t use online chat as they online chat system is closed no response from email! This is out and out fraud, there is no other description for it!
Helpful Report
Posted 4 years ago
Purchased a Nikon Fit Sigma Art Lens (USED) two weeks ago - they sent a Canon Fit Lens labelled as Nikon. 3 emails and no response re returning. This is a concern as the lens cost £400.
Helpful Report
Posted 4 years ago
very bad experience. they are selling deals in camera that Donny have in stock. I bought a camera 1 month ago and it supposed to be in stock and I'm still waiting. JESSOPS IS A JOKE. Go to amazon, it's easy.
Helpful Report
Posted 4 years ago
Appalling Customer Service DO NOT use this Company. I placed an order on a delivery of a week (and they took the money from my credit card) after I contacted them 8 times their response was they were unable to deliver and cancelled my order. I had previously requested an alternative and nothing was offered. How this company has gone down in recent times.
Helpful Report
Posted 4 years ago
Rip off company. Doubles price of items to then reduce to make it look like in the sale. Shocking customer service. Would not buy from this company again.
Helpful Report
Posted 4 years ago
Non existant customer service when ordering online. Order process simple enough but then nothing and nobody is picking up the phone or emails. They've taken my payment but left me in limbo as to when I will receive the items. Really poor and will not use again.
Helpful Report
Posted 4 years ago
Extremely POOR delivery service and website checkout First there were issues checking out using PayPal at Jessop's site, which caused a duplicate payment to be submitted. Once the payment was acknowledged and our order ID J22359676 was accepted the bed experience only ... continued! It was dispatched via dhl UK and they was marked as "delivered" and signed for by us, however the problem was WE NEVER RECEIVED IT! The tracking (41138190468570 ) shows delivered to a completely different location. We needed this item for our own wedding ... shame!!!
Helpful Report
Posted 4 years ago
Terrible company! DO NOT USE!! The camera body of my Fujifilm XT4 was missing from its box and they're telling me that they not the courier can do anything about it! Shocking customer service and daylight robbery!!
Helpful Report
Posted 4 years ago
I ordered a camera and it got received by someone else. I've been trying to contact Jessops for over a month and Ben Ford (manager) replied me twice every two weeks with no solution. He kept repeating to ask neighbours and does not want to refund or re-send item. Do not buy from here, cause if any problem like this appears, they will ignore you and will not want to sort it out.
Helpful Report
Posted 4 years ago
I ordered a camera and it got received by someone else. I've been trying to contact Jessops for over a month and Ben Ford (manager) replied me twice every two weeks with no solution. He kept repeating to ask neighbours and does not want to refund or re-send item. Do not buy from here, cause if any problem like this appears, they will ignore you and will not want to sort it out.
Helpful Report
Posted 4 years ago
Jessops is rated 1.9 based on 146 reviews