Kitbag Reviews

Name: Kitbag
Address: Kitbag Limited c/o Kitbag Ltd Greengate, Manchester
Rating: 1.47

1.5 Rating 132 Reviews

11 %

of reviewers recommend Kitbag

1.5

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Kitbag:

Kitbag.com is a leading European online football store. Shop for official football shirts, boots, training wear, kits, base layer, equipment and football fashion. Kitbag.com was established in 1999 as an online sports merchandise business and to this day remains the same, with an ethos of providing the leading sports brands to the true sports fan.

Visit Website

Phone:

0845 408 4345

Email:

customerservice@kitbag.com

Location:

Kitbag Limited c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Mark Parry

Kitbag 1 star review on 24th December 2022

Evonne

Kitbag 1 star review on 13th January 2022

Judith Scott

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on 27th nov never received. It was an Xmas present. Finally got some help. But they only answer every few days. My refund was less than what I payed. I never got the goods but still charged me some money.”

Helpful Report

Posted 2 years ago

“Still waiting on my order,21-7067-4206 No customer service, no one updating you and a promise that it will be here by Christmas is a joke. Not impressed and given that the reviews are awful,I don’t hold out much hope”

Helpful Report

Posted 2 years ago

“Ordered on 2nd dec and it’s still not here yet. It’s horrible. They shouldn’t even state will reach before christmas”

Helpful Report

Posted 2 years ago

“Avoid this company, they will let you down, you will not get your goods when you expect them, you will not be able to contact anyone for an update, they will take your money and your order knowing full well they can not fulfil it, please don't use them, try another company”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THESE CON ARTISTS”

Helpful Report

Posted 3 years ago

“READ THE POOR REVIEWS! An absolute shambolic company to deal with. Ordered a replica football shirt + name and number printing for my sons birthday which arrived just in time after several weeks of ordering. When it arrived the printing on the back of the shirt was extremely poor and had printing stains around the name and numbers printing on the actual shirt as the printing press they've used was dirty. I cant believe they've even posted the shirt to me in this condition thinking it wouldn't be returned. So my son had no birthday present as the shirt was in such a state, upon contacting Kitbag on the day of receipt I sent imagery detailing the poor quality of printing in which they offered me a 10% discount which was pathetic. I declined and asked for a replacement with postage pre-paid by Kitbag for the return or refund to which I've received no further contact. I've re-chased their customer services team for an update twice and have been asked to send in a photo of the shirt again more than 2 weeks later after sending them an image of the shirt on the day I received the product! Still waiting for someone to apologise and resolve but I'm not holding out much hope!”

Helpful Report

Posted 3 years ago

“Shocking company!!! Waiting for a refund I’ve sent 18 DOR forms from several email addresses, still not getting and answer or my refund! This company is the worst I’ve ever used!”

Helpful Report

Posted 3 years ago

“Absolute garbage. Confusing sizes. Ordered Yth S for an 8-9 year old and received an S that would just about fit a 5 be year old. They charge for returns and no way to contact them. Avoid..”

Helpful Report

Posted 3 years ago

“Never received my refund - nobody response to emails - absolute useless!!! My order number is 107 5561 7595!!!!”

Helpful Report

Posted 3 years ago

“Ordered from kitbag it was delivered broken and I've emailed them but there not replied as of yet so not happy”

Helpful Report

Posted 3 years ago

“Awful. Selling stick they don’t have. Constant ‘delay’ emails. No response to emails. A con, frankly.”

Helpful Report

Posted 3 years ago

“I will never order from this company again delivery has been shocking Absaloutely rubbish & will be telling family & friends to never order again you ring up about your order and they just keep fobbing you off”

Helpful Report

Posted 3 years ago

“Apparent hidden cash on delivery charge. I purchased online a football shirt (I'm located in Canada). The online invoice listed the shirt cost, shipping and handling charges. No apparent word that I would have to pay about an added 40% to the original price for pick-up as a cash on delivery charge (COD). The sender's address was from within Canada. I emailed the company customer care department and have not had a response.”

Helpful Report

Posted 3 years ago

“Very disappointed and I will Never use this website ever again. Had to send an item back because of the wrong size and it’s been an absolute nightmare. It’s been a month and I am still waiting for my refund.”

Helpful Report

Posted 3 years ago

“I ordered an Inter Milan away jersey 2021/22 on 5th September. I received a email saying the shirt would come September 28. It is now September 20 and have had no emails since September 5th, they haven't even sent me a tracking code for the parcel. I believe they have just taken my money. DO NOT ORDER FROM THIS”

Helpful Report

Posted 3 years ago

“Awful company, avoid at all costs even if it’s a good deal! Delivery takes forever, they have zero customer service so impossible to get any answers regarding a purchase and absolutely impossible to return an item at the moment there portal just doesn’t work! I will never use this company ever again and will be advising against for all I know.”

Helpful Report

Posted 3 years ago

“Absolute criminals”

Helpful Report

Posted 3 years ago

“same issues as other posters, ordered a month ago, still not arrived and no delivery dates can be given. The season will be over before this shambles of a company actually delivers anything. This company is a SCAM”

Helpful Report

Posted 3 years ago

“Waited a month for a pre order now 10 days late and refusing to give me a date on arrival. I’ve been robbed or mugged off either way don’t order from this shambles of a company. Pathetic waste of time. No I don’t want a refund I want the shirt that I wanted 2 weeks ago for the start of the season. Useless company can’t wait to get my shirt so I don’t have to deal with these time wasting shambles of a company again.”

Helpful Report

Posted 3 years ago

“Do not use. Wrong size top had to send back. Cost me 4.99 to send it back and then eventually refunded me less than I paid. Wtf”

Helpful Report

Posted 3 years ago

Kitbag is rated 1.5 based on 132 reviews