Mattressman Reviews

Name: Mattressman
Rating: 1.36

1.4 Rating 149 Reviews

7 %

of reviewers recommend Mattressman

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Phone:

0844 3184444

Location:

Unit 12A Avian Way, Norwich, Norfolk United Kingdom
NR7 9AJ

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Mattressman 5 star review on 18th July 2024

Anonymous // 01/01/2019

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“Appalling. Placed an order in March for confirmed June delivery. The moment the payment received, delivery date in June delayed by a week, not a problem. However, no updates that order delivery date revised to August, found this out by phone. Received verbal assurances delivery would be middle of August, revised to end if August, two further delays in September, now end of October. During numerous phone calls, I was told ship due into Felixstowe. Lost my patience. Quite simply dont waste your time or money by placing orders with this company.”

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Posted 3 years ago

“Absolute and utter disgrace. Ordered a bed frame and mattress. First two delivery dates cancelled. On third occasion, bearing in mind I had to keep getting time off work, only the bed frame arrived. Customer service were absolutely hopeless. 65p a minute to ring their 0844 number. Constantly put on hold and having the buck passed. I was asked if three boxes arrived. Yes, three boxes did arrive containing wooden components of the bed frame. They had the nerve to suggest the mattress may be rolled up in one of them!!! I'd already opened them and told them that. Then they went away to do further investigation. AVOID AVOID AVOID!”

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Posted 3 years ago

“My mattress was delivered a day early and left outside in the rain with damaged packaging customer services said there is nothing they can do”

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Posted 3 years ago

“Ordered a patio corner lounger and table in March Promise to deliver first of June then delayed to July then August & again to September the last date they gave me was October so I cancelled the order and got my money back , I looked on the website this week and the now have them in stock for next day delivery, but they have put the price up from £1445 to £1699 I think this is Outrageous it’s just a way of making more money”

Helpful Report

Posted 3 years ago

“Useless. Ordered in March for delivery June 7th. Had other suppliers but this was quickest and told delivery would definitely happen then. Promised numerous deliveries, now "estimate" is November. Joke of a company.”

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Posted 3 years ago

“Lie after Lie. The container is Stuck, then the container hasn't arrived due to covid delays. First Due In June , Then July, The August and Then September. Today had an email saying November. We placed our order for the first time based on the reviews but literally we have received the worst service thinkable. Its been nearly 5 months and My opinion is they take your money promising a short delivery and then keep delaying you. I want my money back”

Helpful Report

Posted 3 years ago

“Wrong delivery twice and turned out item advertised on their site they don't even sell.item has been returned yet still not had my refund. Emailed numerous time and requested a priority management call back twice and still no response. Quick enough to take your money yet can't manage to return it even when it's their error. Would definitely not recommend as there is a good risk you won't receive the item you purchased. Customer service is dreadful”

Helpful Report

Posted 3 years ago

“Blaming Covid is a poor excuse for the lack of feedback and client communications this is a poor get out to the shocking disappointment of dealing with this company. After ordering many months ago we are still waiting and we are left calling them for feedback only to be told false promises on deliver dates or being told someone will call you back, they never do. Their weak leadership team fail to deliver week on week. We have spent over £6 thousand and regret every penny. This has caused an impact on mental health and not having the good to plan around our personal free time with our friend and family, which is very important. You have been warned Go local or pick someone else this company is clueless.”

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Posted 3 years ago

“I wished I had read these reviews before I placed an order. I placed an order back in Apr but before I did I called and spoke to a manager in store who said yes the order would be on time (17th May ) as you've probably guessed nothing has been received. I believe I was tricked into placing the order so they could get my money. I've lost count of how many times I have called and been told someone will call me back, I've emailed and also used their chat service to no avail. The order was for garden furniture, a surprise 50th anniversary present for my elderly parents. I hope the senior management of mattress man see this and the other reviews and have a conscience and get this sorted rather than sitting and enjoying customers money taken deceitfully.”

Helpful Report

Posted 3 years ago

“Stay away! Ordered in Feb, delivery date was set for April and when April came they cancelled delivery and just said delayed. I chased and eventually after numerous emails they gave me a date of end of May, then… yep you guessed it, they cancelled again and said end of June. Now in July and they’ve stopped replying to my emails. Order was worth £3,000 so I’m considering Trading Standards and possible small claims court to get my money back!”

Helpful Report

Posted 3 years ago

“Lost my furniture at depot and can’t have refund until they find it. Reason I cancelled order is because they have lost it. So customer is being held to ransom because of their incompetence. Where do I go now? Disrespectful and disgusting lack of service. Avoid this company at all costs.”

Helpful Report

Posted 3 years ago

“Absolutely terrible, as ever! Will never use again. Bought a mattress a few years ago, stunk of chemicals and had to return. Replacement was delivered by terrible delivery people who damaged my house. This year I bought a new mattress and had the two man (to room) delivery service booked, but a single drive delivered and would only deliver to the door. Also bought a solid oak bed which was damaged in two places but i just lost the will to live after that! Loads of other little problems along the way too like the guy in the shop will NEVER answer the phone and the main call centre is absolutely dire and unhelpful when anything goes wrong. Also, I had an any-time-of-day delivery, but they send you a text to let you know within a couple of hours when they will be there. They missing this time slot by 3 hours, so it begs the question why bother sending the text at all it just adds to the confusion. Worst run company I've ever dealt with. If they actually still make a profit somehow I hate to think how much money they could actually make if anyone with any kind of organisational abilities was to run it!”

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Posted 3 years ago

“So, where to start. First mattress- damaged, we waited for replacement, replaced mattress- damaged, with the hole in the mattress. My husband called to customer support and guy literally laughed at him. They promised to called us back in 2 hours, waited all day and nothing. Worse experience ever! Not recommend.”

Mattressman 1 star review on 3rd June 2021

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Posted 3 years ago

“Do not use this company! Waited 7 weeks to receive a broken bed, literally falling to pieces! Took 2 months for them to say a replacement is coming, it was supposed to be delivered today by 6pm, it's 8pm and I haven't heard a thing. The worst customer experience imaginable! Terrible quality, terrible service, terrible delivery!”

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Posted 3 years ago

“AVOID!! I ODERED A BED FRAME IN FEBRUARY. IT WAS SUPPOSED TO BE DELIVERED EARLY MARCH. ON THE DELIVERY DAY, NO DELIVERY NO CALL, NOTHING. MULTIPLE DATES FOR DELIVERY GIVEN (CALLED THEM ABOUT 30 TIMES - NOONE WOULD ANSWER MOST OF THE TIME) BED ARRIVED 3 MONTHS LATER. I RECEIVED BED FRAME PARTS ALTHOUGH THEY HAVE 2 DIFFERENT COLOURS AND THE PART WHICH HAS ACTUALLY GOT THE RIGHT COLOUR IS DAMAGED.”

Mattressman 1 star review on 20th May 2021

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Posted 3 years ago

“Appalling company. I placed an order and was advised of a delivery date. Date came and went with no contact so I called them and was advised of a new expected date. I then received an email telling me to click to arrange delivery. I did this and a delivery fee had been added despite it being free delivery. Emailed the company twice and no response. Called them and finally delivery was arranged. Item arrived faulty so emailed immediately and phoned them but nothing has been progressed about a refund and this is weeks ago. Have called several more times and told someone will call me and again no response so I have no refund and a faulty item. Not impressed.”

Helpful Report

Posted 3 years ago

“Woeful service I ordered a mattress and bedframe. I ordered from Mattressman because they offered the option of the removal of my old divan and mattress. I ticked this option, and paid the £25 extra. The mattress arrived on Wednesday. The delivery guy knew nothing about a bedframe. He took away the old mattress, and said that whoever delivered the bedframe would also take away the old divan base. I rang Mattressman. Was told that the bedframe would be delivered on Friday, but no, they could give no indication as to time. No explanation as to why the mattress and bedframe were arriving on different days. I waited in on Friday, and a delivery driver from a different company arrived with a bedframe. However, he knew nothing about removal of the old bedframe. It wasn't on his list. Another call to Mattressman. No, this delivery man couldn't take away the old bedframe. He waited patiently while I tried to find out what had gone wrong and how it could be remedied. All Mattressman could suggest was that another company come out to collect the bedframe at a further cost of £45. They suggested that it 'might be cheaper' if I asked the local council to remove it. Nothing about this transaction has been even close to competent or user-friendly. I have rejected the bedframe. I wouldn't advise anyone to deal with this company.”

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Posted 3 years ago

“The whole order of the bed and headboard was a disaster from start to finish, customer service is awful. You can’t get of hold of anyone and when you finally get through you get broken promises”

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Posted 3 years ago

“It was very difficult to get through to Mattressman's customer service when there was a problem with my order. It took over 50 calls across 4-5 days (unfortunately not an exaggeration), and multiple emails with no meaningful responses. The wrong bed was delivered, causing a great deal of hassle to get it switched due to difficulty contacting customer services. There were also technical issues with the website leading to a problem with my order.”

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Posted 3 years ago

“Ordered in January. Still not arrived. Avoid like the clap”

Helpful Report

Posted 3 years ago

Mattressman is rated 1.4 based on 149 reviews