Mattressman Reviews

Name: Mattressman
Rating: 1.36

1.4 Rating 149 Reviews

7 %

of reviewers recommend Mattressman

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Phone:

0844 3184444

Location:

Unit 12A Avian Way, Norwich, Norfolk United Kingdom
NR7 9AJ

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Mattressman 5 star review on 18th July 2024

Anonymous // 01/01/2019

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“Utter rubbish ... late delivery - no answer via telephone or online and no response be email. Think I’ve been had over”

Helpful Report

Posted 3 years ago

“Terrible experience, no customer service. I have now been waiting for a bed for over a month. When it was dispatched at the beginning of April, only one box (out of two) was delivered. Despite constant phone calls (when I can actually get through, most of the time the line is either busy or I get disconnected) nobody has any idea what is going on. I've been told three or four different things by different people - either DX has lost it, then DX had found it, then actually DX hadn't found it and were still looking for it. The agents are clueless and can't do anything. Please, please - AVOID.”

Helpful Report

Posted 3 years ago

“Bought in September worst mattress ever worst company we have ever dealt with don't answer emails or phone calls and when they did the chap said he would pass onto customer services and we still haven't heard anything now they won't even answer our phone calls they must have blocked our phone number even the delivery look dodgy plain white van young bloke put it in the hall couldn't wait to get away quick enough”

Helpful Report

Posted 3 years ago

“A difficult company to contact but did get through after a few calls. Cancelled our order after the company could not deliver on the date originally stated. I contacted Gillian in accounts who was very helpful and a full refund was received within one week of cancelling my order.”

Helpful Report

Posted 3 years ago

“Absolutely appalling!!! When I ordered the bed a delivery date of beginning of April was given now I can not get in touch with them. No answer via phone or email. DO NOT use!”

Helpful Report

Posted 3 years ago

“Do not expect anyone to answer the phone nor email. Many other posts state the same - they are crooks so please avoid.”

Helpful Report

Posted 3 years ago

“We moved into our new house last year bought a new bed from else where and bought a new mattress from mattressman of Colchester. Have no complaints about service or delivery, our main issue is that after just 2months the mattress had caved in on both my side and my husbands side, we’re not overly heavy people and feel that it should have kept its shape a lot longer than it did, we paid nearly £700 for this mattress and are extremely disappointed. We didn’t complain as I couldn’t find the receipt and I dare say we would have been fobbed off, my reason for complaining now is I want to share my experience of these poor quality mattresses so someone else can benefit from our mistake of buying from the mattressman!”

Helpful Report

Posted 3 years ago

“Paid for was supposed to be delivered over a week ago still not received keep calling and emailing no response at all just saying get customer service to deal with it I don't think customer service exists only answer the phone on sales department absolutely a crock of s--t”

Helpful Report

Posted 3 years ago

“Ordered. Paid for. Not delivered. No answer to emails or phone calls. I have been robbed. Should have read reviews before I dealt with these cowboys.”

Helpful Report

Posted 3 years ago

“Stay clear worse company ever, rude and rob your money”

Helpful Report

Posted 3 years ago

“Very poor quality bed frame. Customer service refusing to refund, claiming damage is intentional. The bed collapsed due to poor quality wood used.Bed frame only 6 months old and used by my 9 year daughter. AVOID using this firm.”

Helpful Report

Posted 3 years ago

“Had a mattress from you 4 years ago, just replacing it now. Not a thing wrong with the old mattress except we are finding it too firm for my husbands back (old bones lol). It was a British Bed Co. one, hope the new one merits a great review....watch this space.”

Helpful Report

Posted 3 years ago

“Waiting for delivery No delivery Emailed 5 times no reply Tried to call no answer But took my payment”

Helpful Report

Posted 3 years ago

“I want to keep this review shortish and helpful because it has the potential to be a long story. I ordered my teenage son a double divan "British Bed Company" base to go with a Nectar double mattress we had just bought for him. The base eventually arrived (after12 weeks, twice as long as originally stated, due to Covid) 3 weeks later, after normal everyday use he felt uncomfortable on it and we found there was a dip on the top across both halves, near to the edge. I pulled out the drawer and could see that the wood frame had broken. After immediately complaining, sending photos of the damage and chasing for a response I was firmly told that they had never come across a bed base breaking on both sides like this and basically it was our fault. We were told this could only have happened from considerable force. So no refund or replacement. They would offer 20% off a new bed!!! And I would also be left to pay to dispose of the broken base I felt I had no option but to Tweet about how unfair this was. This got shared by a small number of friends, one shared it to a friend who writes for "Which?" Magazine and they subsequently emailed Mattress Man. The following day I was offered a replacement base as a kind gesture and not because of any admittance of fault with the quality of the product or upholding of consumer rights. Mattressman do have many good reviews and happy customers but if you want to buy from a company with a good customer service response, who protects your rights as a consumer, then you might wish to think again. When buying a divan bed base I would recommend taking a look at the structure inside (take a drawer out) I was really surprised by the flimsy structure of this one. Yes they do probably meet manufacturing standards but budget end beds, like this one, will only meet the minimum standards required to keep production costs low. I estimate the replacement will last 1-2 years if we are lucky. I wouldn't be surprised if we find ourselves in the same position within a month. I won't chance buying from them again or feel confident in recommending them. I was incredibly fortunate to get a replacement. I don't believe it happens often and in our case was due to using social media to call out unfair treatment and having an expert in consumer rights on our side. I think the lighter side of this for me was being asked to "call off The Mob" on social media (the mob was 6 friends who are a mix of teachers and Librarians) plus my "journalist friend" (a friend of a friend I met on Twitter in response to my Tweets)”

Helpful Report

Posted 3 years ago

“Received my mattress earlier today. Had an email yesterday say delivery drives would take my king size mattress to a room of choice upon delivery. Answer door today and the delivery driver told me that my free delivery was a doorstep drop off only which is contradictory to the email mattressman sent me. The delivery driver then asked me 'if this was alright'? To which I replied `no not really but it will have to do' to which he just dropped the mattress and walked off leaving me to carry my king size mattress up to my flat by myself. Complete lack of customer service and genuine care by this bloke. Thankfully Im young and was in such a rage I managed to drag the mattress up the stairs to my flat and then up my stairs in my flat by myself. However had I not been young and fit I would of been left stranded with no help. Not impressed.”

Helpful Report

Posted 3 years ago

“No-one answers the phone or emails...the option to dial customer services doesn't work and there's no voicemail available...my bed should have arrived today...took day off work and got put old bed taken down and disposed as was expecting the delivery...looks like I'll be sleeping on the floor for the indefinite future...just read some reviews im hoping this isn't a fake company with fake paid positive reviews!”

Helpful Report

Posted 3 years ago

“Avoid this company! I have had the worst ever experience. I ordered a bed. Never showed, wouldn’t answer customer services for days. When they finally did they gave me so many different reasons. I cancelled my order and asked for a refund. They said they had processed it but no money returned! 3 days later I got a phone call directly from the provider saying the bed will arrive tmrw! Still no refund still no answer at customer services!! I don’t know where my money is but they don’t even respond to complaints!!!”

Helpful Report

Posted 3 years ago

“Ordered a silent night king size mattress. It. did arrive on the correct day left outside with no phone call or knock on the door. Managed to get it upstairs unpacked it only to find it is a cheap sealed mattress. After reading the reviews on line and a phone call I think I am in for a long battle battle to get my money back. How can a firm in these times keep going with such poor service if I had read the reviews I would not have wasted my time and money avoid mattress man at all costs.”

Helpful Report

Posted 3 years ago

“Never trust a company that won't pick up the phone! Stay away. I purchased a bed and was delivered damaged in multiple places. Parts were replaced and then realised that there was another part of the bed that was faulty. They would not discuss the matter with us. No one would answer the phone and took weeks to get back to us. It felt like they were deliberately delaying the process and then told us we were outside of the 14 day returns policy. Lesson learnt for me. I will never purchase a product from a company that won't answer the phone again. One of the worst customer experiences I have ever had. It's clear where their morals lie. Rather support a local company that values your business!”

Helpful Report

Posted 3 years ago

“The WORST company I have ever dealt with. The bed was first delivered missing a box, and then once the box came (over a week later, with no emails or calls from customer service, just me chasing, plus false information given about delivery), it was missing all fixtures and fitttings. I was told they would be provided by next day delivery - that was over 10 days ago - and still nothing - no updates, no call backs, no emails - no real apologies. I am dreading trying to get a refund - DO NOT USE THIS COMPANY - awful awful awful”

Helpful Report

Posted 4 years ago

Mattressman is rated 1.4 based on 149 reviews