NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.13

1.1 Rating 257 Reviews

3 %

of reviewers recommend NCP

1.1

Based on 257 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leeds wellington street, shocking can rarely get out stuck for hours on an evening as barriers always breaking, terrible service”

Helpful Report

Posted 7 years ago

“we parked our car on the 8th October, at Lincoln Road, Peterborough. In a disabled space, displaying a blue badge, I have parkinsons and arthiritis. We had come to support my daughter running the half marathon in the town to raise money for parkinsons find a cure. Being unfamiliar with the town or ncp car parks. We looked at the notice, saw no charges whatsoever displayed, so assumed it was free for blue badge holders, as it is in most car parks in Wellingborough where we live. On returning to the car there was a fixed penalty notice on the windscreen. Failure to display parking ticket, the ticket was put on five minutes after we left, the car park attendant was probably watching us. I appealed and it was refused. Read several reviews, no good ones and it appears they don not even read your appeals. Whatever the reason, they decline your appeal. No consideration, or compassion or respect for disabled people. I clearly stated there was no sineage to indicate any charges. Nothing but money making inconsiderate people. I expect they do not read your appeal. I will never park in an ncp car park again and will make it publicly known what a money grabbing company ncp is.”

Helpful Report

Posted 7 years ago

“Birmingham airport Booked in advance long stay car parking. Upon arrival it turned out to be a drop off service requiring you to leave your keys. Unhappy with this I arranged to move to a different car park. Then told that the turn up rate would be charged at an additional £74 (advanced booking was a £10 difference) Customer service took two weeks to create a case, didn't answer phones and then another week and a half to respond. Refusing any reduction in charges or refund. Daylight robbery.”

Helpful Report

Posted 7 years ago

“Poor service at Stansted airport pre booked meet and greet. Got there and at least 10 delay to park as no room On return 50 min wait and initially counted find our car! No apology or recompense. Bad service and no follow up.”

Helpful Report

Posted 7 years ago

“Awful service at Manchester Chester street NCP car park. No sign up to say car park was full so cars were building up behind our car on the hill and 2 cars were waiting at the barrier to be let in. When calling the help service to see if the barrier could be lifted so we could exit out, the woman said no as she cannot do that, it is a one out one in service and the barrier would only lift if a space became available, she advised us to REVERSE up the hill.....what a JOKE! With 5 cars behind us this was ridicules!! I was not happy with this and I did swear but apologised. I asked what we was to do if there was a fire!! on that note she said she would send someone down to lift the barrier.......nobody came but the barrier lifted. When we was let through the barrier there was alot of disabled spaces which she didn't mention and was the right kind of space we needed. I think the communications and organisation in this parking lot are very much like monkeys in a zoo, I do not like being lied to and we all know that a press of a button and the barrier can be lifted. I don't usually complain but I think something needs to be done about this.”

Helpful Report

Posted 7 years ago

“Charged twice, had to get my card company to get it back as they ignored my e-mails and said it was my banks fault when I managed to talk to them on the phone. Apart from the that the parking was okay although the spaces are quite small and the cost is high, more than the flight! The trouble is you have very little choice and they know it.”

Helpful Report

Posted 8 years ago

“I was parked within parking lines and received a PCN for £50 on my return. Despite conclusive photographic evidence that all 4 wheels were inside the lines my appeal was turned down. Has anyone ever had a successful appeal. I very much doubt it. Has any ever been able to read the small print of their parking signs; I doubt even their own employee could not say where it said about using a numbered bay. Two things are certain, NCP must rate as one of the worst among this sector notorious for uncaring and insensitive practices and secondly I will NEVER enter an NCP again. I had to pay £12 on exit and now they are demanding a further £50 for a service they say they didn't provide.”

Helpful Report

Posted 8 years ago

“Nasty Conniving Parasites limited are a disgrace they provide large disabled bays signed with the large logo but not saying they are not free and your blue badge is worthless. They do not subscribe to the blue badge format or to the ombudsman alternative resolution service. They do what they like and are answerable to no one.Their appeal service is not worth the time or effort as they ignore what you say and you are better off parking on the main roads where your badge is legally recognised. They use the disabled logo as a honey trap to con users out of money they can ill afford and must catch thousands of people every year. Stay clear they are not disabled friendly.”

Helpful Report

Posted 8 years ago

“Disgusting service always trying to scam money out of loyal customers. I park outside my uni accommodation have done for 2 years I pay for a season ticket which is £110 a month which has gone up and people park everywhere so I can never park. I parked in a disable. At for 30 minutes to move my work into my flat from uni and I got a £100 parking fine and nobody else gets them and I pre pay. Will not use their parks again and I advise all my friends and family not to. Honestly worst service and when I tried to justify myself the staff told me they agree there should be permit spaces not 10000 disable bays.”

Helpful Report

Posted 8 years ago

“I received an email on 07/08/16 offering discounts for pre-book parking. I tried to pre-book entry on 26/09/16 and exit on 03/10/16. Discount did not work. Contacted pr-booking service by email and phone - no joy. Apparently Condition 1 "...for entries between 08/08/2016 – 30/09/2016." means exit as well. Who is drafting these offers???? Poor Customer service”

Helpful Report

Posted 8 years ago

“Prebooked a car parking space. Car park was closed with the shutters down when I arrived and NCP phone number 'unobtainable', when it should have been open for calls. I did complain and am waiting my refund which took several emails and a phone call which involved being on hold for ten minutes on their 0345 number.”

Helpful Report

Posted 8 years ago

“Season ticket paid for quartely just under £300 2nd period i wished to cancel my ticket with more than 2 months left on it... No refund no sorry no nothing called up and emailed and the complaint was logged but nothing after that, no reply whatsoever, all staff were bery rude and could not answer my questions so would hang up the phone and then not pick up again, if your going to get a season ticket make sure you cancel it at the end of your period otherwise they will rob you out hundreds of pounds like they did me... They have no customer service and reallybdont know how to deal witj customers even when i got put through to management she was rude if you ever come across her Mandy... She is something else, no sympothy whatsoever, couldnt even give me a valid reason or answer anything, very very poir customer service! Avoid season tickets!”

Helpful Report

Posted 8 years ago

“Ticket machine swallowed my ticket then it took ages for the call centre operator to get to the bottom of it. I could tell they pt me on hold cos they couldn't be asked. Neway they issued me another ticket this time took the money bt no ticket. Had a 6week baby with me . Took 20mins b4 the barrier lifted. Frustrated baby and frustrated me. Avoid at all costs! No empathy wen I emailed complaints dept. After asking for a refund on the 3rd email they accepted to refund but refused to gv free parking for a few hours. I will not be going there agen! Ncp Pls update ur technology! It is 2016!”

Helpful Report

Posted 8 years ago

“I parked for 30 minutes I was with my family and I had lost my ticket used charged me 30 pound to get out it would of cost 5 pound if had my ticket u said leave ur car there and walk if don't pay 30 pound”

Helpful Report

Posted 8 years ago

“Travelled to Manchester to see a concert at The Great Bridgewater Halls.. Large banner on Watson Street advertising Parking for £6 for 6 hours after 6pm. Do not be fooled!! The banner is positioned on the right side of the road on a mini roundabout at what turns out to be at the exit of a NCP car park. The only entrance to a NCP Car park on Watson Street is on left hand side of the banner, on the mini roundabout ,where car park charges are not advertised. On returning to my car after 3 hours 40 minutes the machine demanded £17. I used the call button. No response for 10 minutes. Other angry people around the pay machine. NCP staff on the other end of the call button were clueless. Promised to call back. Nothing happened. After 40 minutes two guys arrived...unhelpful and claimed they did not see the banner on Watson Street. No point in contacting NCP customer support...they have no idea what this means!!!! Does the C in NCP means cowboys?”

Helpful Report

Posted 9 years ago

“I booked in advance and paid by credit card. When I arrived at the car park I was confused about what to do: it was very unclear I had to stick the credit card itself in the reader. I have seen cheaper parkings using a number plate reader. Anyway, I got trapped while trying to exit. Apparently you can't just stick the credit card in the reader again, and as you have no real ticket you must press a button to contact their customer service and tell them your reservation number with other cars waiting behind you. Mental. I ended up shouting at the customer care rep because she wouldn't let me out without checking (for 10 minutes!) my reservation number. Ludicrous: avoid!”

Helpful Report

Posted 9 years ago

“Pre booked Bolton Octagon Theatre car park 24/12/15. arrived at the car park to find it was free. NCP won't refund monies paid as its their policy only to refund 6 hrs in advance. as they state its to endure you space.Think it stinks that the company charges for car parking when its free and therefore can't guarantee you parking space.”

Helpful Report

Posted 9 years ago

“We parked at NCP Flightpath at Heathrow at the end of October. It's cheap - but that is all that's good about it. The staff were unfriendly and rude upon our return. We were running a few hours late due to flight delays. However the staff in the reception, and on the barrier intercom were rude and unhelpful, and insisted on charging us the full rate even though it was only a couple of hours beyond or original booking. They kept us waiting for nearly an hour before we had to give in a pay. (I have since reclaimed the charge from NCP Head Office directly following an official complaint.) Additionally, the car park has a lot of tree cover, and the only space available on our arrival was right under one. On our return the car was absolutely caked in bird muck, sap, leaves and general gunk. I would not park my car here again as it's not worth the aggravation, or risk of damage to car. I would rather pay a bit more to use a better airport parking provider such as Purple Parking Business.”

Helpful Report

Posted 9 years ago

“I parked at Birmingham Airport car park 7 between 28/07/2015 and 08/08/2015 . My car received damage to the front bumper on the passenger side while parked there. This car park has no patrol or no CCTV, and NCP do not even have the decency to reply to my messages when I asked them if they can investigate. DO NOT USE THIS CAR PARK.”

Helpful Report

Posted 9 years ago

“Ncp Birmingham Airport. Appalling customer service, rude and abusive staff. Number plate recognition didn't work. Staff could not find my booking or registration details. Attempted to charge me another £99. Damaged my car attempting to exit the vehicle to find my paperwork in the ridiculously tight exit bays, though it is a good job I had the paperwork as the system lost it completely! Terrible experience, avoid them like the plague.”

Helpful Report

Posted 9 years ago

NCP is rated 1.1 based on 257 reviews