NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.10

1.1 Rating 253 Reviews

2 %

of reviewers recommend NCP

1.1

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used the car park but payment App didn’t work and online wouldn’t accept payment. Drove home & tried again, same result. Family routine kicked in and payment was forgotten. Fine notice arrived 3 months later. 3 months!! NCP ignored explanation. 2 acquaintances advised they had same issue, appealed, appeal not upheld & fine went up to £120. NCP are @@##!! So I won’t be using them again.”

Helpful Report

Posted 9 months ago

“I used Autopay in the NCP App which had my correct payment details. I was shocked to receive a fine because the autopsy system itself was not working which I was not aware of. Perhaps if NCP put the same effort into notifying customers about their problems rather than fining them it would not be an issue. Following an appeal, the fee was reduced to £20. But this was all so unnecessary. Suggest NCP go back to the previous barrier system and take payment at a machine or the barrier. It was so much easier than this.”

Helpful Report

Posted 9 months ago

“Its a shame you cant leave a zero star review! Whilst parked at Birmingham Airport Car Park 4 my front grill and Camera were stolen off my car, car was parked under a light and a CCTV camera nearby. After complaining 4 times I eventually get a reply 'Car Parked at Owners Risk', well Sherlock we all know that but to say CCTV was checked I do not believe something must have been seen and to also state the car park is well controlled is a Joke. I strongly recommend you avoid parking here or any other NCP to be honest, now £878.99 out of pocket! Thank NCP.”

Helpful Report

Posted 9 months ago

“Shrewsbury, machine spat out ticket into pool of water. It's emerged the machine didn't even take any money, so I have received a "fine" of £100.”

Helpful Report

Posted 10 months ago

“NCP is terrible - avoid like the plague. First time driving in UK (holidaying from Australia) and I was fined GBP100 for accidently entering their carpark and leaving 12 minutes later as soon as I realised my hotel's carpark was the next one down the road. Thanks for the memories scumbags.”

Helpful Report

Posted 11 months ago

“Total nightmare. Trying to contact. Had to park at a station cause i ran out of petrol in an unfamiliar town. I have been trying to chat, find a phone number etc. So frustrating. No machine at the station. These companies are totally immoral and just want money.”

Helpful Report

Posted 1 year ago

“Takes an age to download and set up the app, which is by far the most complicated of all parking apps, only to wait another age for it to attempt to verify your card. You must either choose to wither and die there, or pay the extortionate extra amount for paying by card. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Every time the chat function is busy someone eventually replies hours later to which they just tell you to call the number... Which funnily always starts at number 36 in the queue... 40 minutes later only down to number 18. How can it be that busy every single time you call. Considering what you charge for parking your customer service is shockingly bad. You should have a pay now function on your website why do I have to call to carry out this task.”

Helpful Report

Posted 1 year ago

“App is useless. Logged in with correct details and got into endless loop being asked to log in again. Tried to reset to new password but got the same situation. This company seems to despise its customers.”

Helpful Report

Posted 1 year ago

“Do not use their pay later function. You need to use a computer to achieve it - so if you can’t get to a computer within 24 hours, you’re fined. They are doing this to increase the amount they can charge by using fines as additional parking payment.”

Helpful Report

Posted 1 year ago

“We are currently trying to appeal our “parking fine” from Australia. We parked in the NCP at Gloucester. After driving around the car park for awhile we finally got a park. I went over to the ticket machine which was broken. I went to the other machine which had a big queue. Everyone in line was struggling with the machine and took ages to get a ticket. As I got closer in the queue I realised that you needed your registration number- as we had a hire car I didn’t know it. I went back to my husband who was waiting at the car. We decided to leave we didn’t want to go back to the end of the queue again. We had been there for 15 minutes. When we returned home we noticed the car hire company had debited our credit card( £60 for fine and £40 care rental admin fee)! We have sent multiple emails to NCP and it’s still “under review”, the online chat never works and when we tried to call we were put on hold forever and it was going to cost a fortune from Australia. So if you read this NCP, we would appreciate a favourable response. Not happy. Fiona Australia.😡”

Helpful Report

Posted 1 year ago

“Incompetent. App doesn’t work. Pay later doesn’t work. Embarrassing and useless. Will park elsewhere”

Helpful Report

Posted 1 year ago

“Can’t ever get a chat reply. All I get is that they are busy. Considering the charges for parking I consider it a disgraceful service in a first world country”

Helpful Report

Posted 1 year ago

“NCP trying to open an account has tiny print needs magnifying glass , the password requires non alphanumerical digit but its hidden in the small print but nevertheless accepts it without it then allows you to carry on completing the whole app and then later when you go to use it and log in it says email and password incorrect then when you try to change it and the app says the email confirmation code isnt correct … gave up in the end !”

Helpful Report

Posted 1 year ago

“Could not pay online due to requirung javascript enabled which it was. Downloaded app couldnt use it - drove all the way back to cardiff and paid £6 more - oh and emailed you with a eesponse expected in 5 days but you issue a pcn in 24 hours - absolutely useless, unfair and non- invlusive!!”

Helpful Report

Posted 1 year ago

“ZERO STARS App doesn't work properly, zero customer service - no one answers phone and chat facility is useless, even the links it sends you to don't work! Left car park over 19 hours ago and session still open 🤷🏽‍♀️”

Helpful Report

Posted 1 year ago

“I parked in a disabled bay in a motobility car with my blue badge clearly displayed. I then received a £100 fine. I took it to an appeal and it took ages. I still had to pay that fine. Their customer service line is a joke. I rang many times and no one picked up the call. I tested it out one day and let it ring until someone did answer. I let it ring for 5 hours 43 minutes 8 seconds. I only hung up after that long as I had a visitor. Absolutely appalling. I then emailed them to inform them that I was taking legal action and would take action to recover all monies that I'd have to spend doing so. It was only then I finally had a reply. I still had to pay that fine.”

Helpful Report

Posted 1 year ago

“The app doesn't work. I tried to register but got nowhere. Don't bother. Just use another car park. No wonder the review scores are so low.”

Helpful Report

Posted 1 year ago

“Big fines for regular customers is not an ok practice for any business. How do they justify this? Greedy and disrespectful to loyal customers”

Helpful Report

Posted 1 year ago

“Been trying to argue my fine with ncp for over a year now this is a disgrace how can sell your debt on I’m a taxi driver and make regular trip to Gatwick I have registered my vehicle on auto pay and they missed it some how couple of times and as I didn’t respond I’m time they have sold my charge on to a debt company. The whole purpose of registering my vehicle is so I don’t forget as I do so many trips to and from Gatwick so I’m not at fault similar thing happened with Heathrow too but they cancelled my charge and only paid £5 drop off charge I pay thousands in these drop of charges per year shame on them for treating customers like this”

Helpful Report

Posted 1 year ago

NCP is rated 1.1 based on 253 reviews