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Peacocks Reviews

2.2 Rating 169 Reviews
30 %
of reviewers recommend Peacocks
2.2
Based on 169 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 55%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
Read Peacocks Reviews
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Phone:

029 20 270222

Email:

carol.raines@peacocks.co.uk

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Peacocks 1 star review on 16th April 2021
Billy
Peacocks 1 star review on 16th April 2021
Billy
Peacocks 1 star review on 13th July 2020
Jan
Peacocks 1 star review on 13th July 2020
Jan
Anonymous
Anonymous  // 01/01/2019
Cross gates store in Leeds. Lady named Nicola. Disgusting person. Making out to be the manager and isn’t. Shouts at children. More to come
Helpful Report
Posted 2 years ago
I have not received my refund for a product which I returned 2 weeks ago via 1st class mail. I contacted customer care (yeah right!) care I mean support and I have heard nothing after a week, followed up again and I hope to get some answer..... I will never ever be ordering from Peacocks online again!! Not worth the stress or the money you have to pay to return the items. It is Disgraceful
Helpful Report
Posted 2 years ago
The website to order items wasn't easy to do but I kept trying & did it in the end. The top I ordered in small was like a tent & fitted my Daughter who is a size 14/16 but still a bit baggy & the material was thin & horrible. To return the item was so complicated I gave up trying & kept the top which will never be worn & go to a charity shop. That's the first & last time I'll order from Peacocks.
Helpful Report
Posted 2 years ago
Three orders over space of few days.. received 1st order within two days.. other two orders with delivery company and expected shortly.. have had no problems and would order again.
Helpful Report
Posted 2 years ago
Disgusting service from them. No reply at customer service for weeks and then no help at all! Emailed ceo 3 times, no reply! Think that says it all. Will never shop with them again!
Helpful Report
Posted 2 years ago
Still waiting for my order to even be dispatched from warehouse and i need these as they are xmas presents etc
Helpful Report
Posted 2 years ago
Will not accept online purchases back in store when you use PayPal and then you have to pay postage to return it, disgraceful customer service, put the phone down on me!!
Helpful Report
Posted 3 years ago
Order on the 19th October still haven’t received my parcel that I spent over £50. Asked for them to re send it and told me they refunded me. still waiting for My money and a email back
Helpful Report
Posted 3 years ago
Very happy with khaki mesh trainers bought for gym work, would have preferred plain laces. Quality and fit were good for price paid.
Helpful Report
Posted 3 years ago
Im having a bad experience now not solved yet
Helpful Report
Posted 3 years ago
i ordered two pairs of Kate denim leggings online because they're unavailable in my local store. Delivery was fast, without issue, although I didn't get much prior warning, but I was luckily in. I've tried lots of other leggings and Peacocks for me beat much more expensive brands, they wash well and don't go wrinkly. In this instance I can't fault Peacocks on price, quality or service.
Helpful Report
Posted 3 years ago
The absolute worst retail company ever! If I could give no stars I would! They don’t know the meaning of customer service! Purchased 2 items in Caerphilly store - no fitting room open so had to try on at home. They only have a 14 DAY return policy (most other stores are 30 days so BEWARE) so planned to take them back in that time frame. However then had to self-isolate for 10 days mid-way so returned items the day after I finished isolating. Foolishly thought, given extenuating circumstances, I would at least be offered a credit note but, no. My fault I had to self-isolate apparently so I’m now £25 out of pocket! I should have just gone back with the items - oh wait, that would have put the Peacocks staff at risk! Diabolical customer service, especially considering they came close to closing down. IN FUTURE I WILL TAKE MY BUSINESS ANYWHERE BUT HERE!
Helpful Report
Posted 3 years ago
Managers attitude leaves a lot to be desired don't know how these people get jobs another lost customer
Helpful Report
Posted 3 years ago
One top was sent all creased up and another was also creased, smelling REALLY bad and had white marks all over the back of the top! Both hangers were also broken into pieces. The tops looked ready for the bin rather than ready to wear, and at £16 each this isn't on. Peacocks standards have really declined and as a loyal shopper there I feel very let down. Their returns policy is also very anti customers making it very awkward.
Helpful Report
Posted 3 years ago
Tried to return a dress to the Loughborough branch today which although labelled as my size was far too big in every way. There were no other dresses in a smaller size but I was told that I could not have a refund nor was I allowed to exchange it for anything else. So I now have a dress which I like but is not fit to wear. I have shopped regularly in Peacocks for many years and have never been treated in such a rude way. In fact I have never been treated so rudely full stop. So I now have a new dress that will never be worn. Have shopped in Peacocks for years but have never before been treated with such rudeness by a member of your staff.
Helpful Report
Posted 3 years ago
I was bought a dress from Pontypool store but needed to return it was to big didn't have my receipt so I found the smaller size in the store but they would not swap it totally ridiculous will never shop there again
Helpful Report
Posted 3 years ago
I will not be buying anything again from this shop. I purchased 3 tops for my daughter whilst only holiday during the May half term week. Unable to try on in store so when we got home they were too small. I have tried to return to store today to ask for an exchange, same items just bigger sizes, to be told I couldn’t do this as I didn’t have my receipt although I had an online statement showing the purchase, I was told that was their policy and that was that. I am now left with 3 tops absolutely no use to me whatsoever! The way Peacocks are treating valued customers it won’t be long until those few remaining stores currently open will be closed for good. My local store has closed permanently so I had to travel 8 miles and came back very unsatisfied ☹️
Helpful Report
Posted 3 years ago
Very bad customer service in Westbridgford Nottingham store. Very rude people.
Helpful Report
Posted 3 years ago
The returns/refund policy is appalling. During covid with no opportunity to try clothes on in-store, the 14day rule remains.Even 1 day late and you will be stuck with your unsuitable item. As many stores are closed I had to travel, over 1/2 hr to try and swap my item. Would I bother to buy from them in the future?..... ABSOLUTELY NOT
Helpful Report
Posted 3 years ago
Peacocks would not refund me on 2 pairs of boots as I paid on PayPal ?? You had the money from my account ? I don’t get it ? Also I had to pay for my own postage return. Not shopping here or online again. The Boots looked incredibly cheap that’s why I returned them
Helpful Report
Posted 3 years ago
Peacocks is rated 2.2 based on 169 reviews