Name: Prestigia
Rating: 3.66

“Trato muy agradable”

Posted 3 years ago

“A SCAM - DO NOT USE!!!! If you also had a negative experience, please report them to econsumer.gov. I just started an investigation, so mentioning the existence of other investigations on Prestigia will help! I have also notified Kayak of this situation (since they led me to Prestigia). I booked a 5-night stay through Prestigia in Miami after my flight was canceled. At check-in, the hotel said they couldn't find my reservation, and that the 3rd party had canceled the reservation the same day they made it. I was left without a hotel at 9pm on a weeknight. I called and emailed Prestigia, but wasn't able to reach them for another 24 hours. I was forced to book another hotel while I waited for Prestigia to figure out the "missing" reservation. They made me wait for the entire duration of my stay (5 days) while they "investigated" the issue. I had to book new hotels every single morning for the rest of my stay. After a week of investigation, after my stay at Miami was over, they informed me that "they weren't the ones who made the cancellation", but also didn't know who had made the cancellation. They now refuse to give me my money back, and are also refusing to take responsibility for the added stress and financial loss. THEY ARE A SCAM. DO NOT USE THIS COMPANY.”

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Posted 3 years ago

“Scam... DO NOT USE.”

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Posted 3 years ago

“Total scam Do not use! If you cancel your trip with them even when they state that cancelations are accepted, they never refund your money. I have now been waiting more then 3 months to get my money back for a reservations I had canceled with them a month prior to the travel date. Do not use them”

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Posted 3 years ago

“I didn't fully read the reviews. So when I found out that they shafted a lot of people I cancelled my reservation(THAT DIDN'T EVEN EXIST) Timeline went a little like this: 2/6/21- made the reservation 2/7/21- cancelled the reservation 2/11/21- received my refund Yes, they gave me my money back. After I told them I knew they were fraudulent annd me telling them I would email them EVERY DAY, one word per email until they did. They processed it REALLY FAST.”

Prestigia 1 star review on 24th February 2021

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Posted 3 years ago

“I too was scammed by them. I made a reservation through them, they took my money and never made the reservation. And they will not return my money so I have to file a dispute. Does anyone know who to report them to so they can be stopped?”

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Posted 4 years ago

“It`s pure SCAM this company, I did a reservation in their website and after that called the hotel to confirm it and it was not there also the hotel told me that the website is not registered as their partners. No one answer the phone from customer service, it says is unavailable. DO NOT PURCHASE THERE”

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Posted 4 years ago

“BAD BAD BAD. DO NOT USE. IT APPEARED TO BE CHEAP RATES TO TRICK YOU. Cancelled your hotel bookings at last minutes claiming it was a technical glitch and still hasn't refunded for more than 5 months since early July 2020. Prestigia is a complete disgrace to the travel industry and to its nation. DO NOT USE.”

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Posted 4 years ago

“Avoid Prestigia They will steal your money I Made a reservation for las vegas in July to travel in November, which was refundable. I cancelled my hotel booking in September 2020. I called and emailed Prestigia more than 10 times. Prestigia still hasn’t refunded me with $1753. It has been more than three months. No one answers the phone in the USA claiming it’s COVID. They will steal your money. DO NOT USE THIS COMPANY! A COMPLETE DISGRACE TO THE TRAVEL INDUSTRY Hazem Nouraldin, M.D”

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Posted 4 years ago

“Booked the hotel on their website that was actually closed down. Good I have contacted the hotel directly before hand and was able to made different arrangements for my family. I have cancelled the booking following day and informed them about the situation. It has been over a month since I was promised money to be refunded. They emailing back with the same excuse that the waiting for their accounts dept to clear the payment. Shocking experience with the agent with no Abta based in Morocco.”

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Posted 4 years ago

“Booked the hotel on their website that was actually closed down. Good I have contacted the hotel directly before hand and was able to made different arrangements for my family. I have cancelled the booking following day and informed them about the situation. It has been over a month since I was promised money to be refunded. They emailing back with the same excuse that the waiting for their accounts dept to clear the payment. Shocking experience with the agent with no Abta based in Morocco.”

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Posted 4 years ago

“the company is a scam they take your money and don't return it. I ordered with free cancelation and cancelled a month before. they took 10% of the order and don't want to return the money to me they say it's because of COVID watch out!!!!”

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Posted 4 years ago

“This company is a scam. I booked a trip for Vegas for June 2020 but because of the covid-19 my job shut down in march. I tried to contact someone in their office and ever number was disconnect. What company have ever number disconnected? You can only research via email, no problem. For the entire month of April I emailed prestiga about my refund a got the same answer, we working on it. Finally in the end of May I decided to dispute it with my bank. After 20 days my bank said there is no findings in my dispute because prestiga lied and told my bank they gave my a credit to use when I am ready. That was not the agreement when I booked the trip , I should receive a full refund but find. Credit would work. I reached out via email only, to prestiga and ask to use the credit for my trip September 2020 to LA and was told they can not book it because I dispute the transaction. Wait!!! What?!?! First off they never got back to me about a refund or credit until my bank got involved. Then now you telling me because I did what any smart person would do and dispute. I can't use my credit because I disputed the transaction? This company must be crazy and I will be getting an attorney involved.”

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Posted 4 years ago

“This company is a scam. I booked a trip for Vegas for June 2020 but because of the covid-19 my job shut down in march. I tried to contact someone in their office and ever number was disconnect. What company have ever number disconnected? You can only research via email, no problem. For the entire month of April I emailed prestiga about my refund a got the same answer, we working on it. Finally in the end of May I decided to dispute it with my bank. After 20 days my bank said there is no findings in my dispute because prestiga lied and told my bank they gave my a credit to use when I am ready. That was not the agreement when I booked the trip , I should receive a full refund but find. Credit would work. I reached out via email only, to prestiga and ask to use the credit for my trip September 2020 to LA and was told they can not book it because I dispute the transaction. Wait!!! What?!?! First off they never got back to me about a refund or credit until my bank got involved. Then now you telling me because I did what any smart person would do and dispute. I can't use my credit because I disputed the transaction? This company must be crazy and I will be getting an attorney involved.”

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Posted 4 years ago

“Absolutely appalling service. Cannot even get to my booked hotel due to state borders being closed because of COVID and they are refusing to refund or offer any credit. DO NOT USE.”

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Posted 4 years ago

“Like everyone else. Unable to travel due to COVID 19. Prestigia refuse any type of refund or credit even though the hotel we booked has a free refund policy. Absolutely appalling given the circumstances. Tough times for the travel industry this year. Hopefully the ones who have done the right thing by their customers survive and morally bankrupt parasites like Prestigia go out of business for good.”

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Posted 4 years ago

“WORST COMPANY EVER Currently the world is going through a pandemic. I had a 5 month trip booked starting from 1st Aug with 26 accommodations booked. Thankfully only 1 through Prestigia. The rest are through Agoda and Wotif. All my accommodations were booked under ‘non-refundable’. Agoda and Wotif have contacted the hotels and they have agreed to waving that condition and refunding my money back. They have been great throughout the whole process. But here we have Prestigia who will do absolutely NOTHING to help you during this time but keep your money. They have nothing in place for the pandemic. I have now contacted the hotel requesting my money back and informing them how Prestigia is treating me and other customers during this time.”

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Posted 4 years ago

“I booked hotel for 7/15 on 6/30. Reservation states free cancelation until 7/14. canceled reservation on 7/1. First response is "non refundable". After pointing out the "free cancelation", they REFUSE to to give credit back my card. Instead, future use credit. Complete bull, I disputed the charge. Screw them. Scam!!”

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Posted 4 years ago

“Never use this company they are crooked thieves. I booked a hotel in Tampa, Fl but I mistakenly canceled it and was told that the amount would be credited to my account. The only way to use the credit is by going through customer service and they claim that they’re working from home due to the pandemic so you can only contact them by email. I immediately requested to book the same hotel using the credit. Long story short, it took a week before they finally rebooked the room and I received a confirmation email. A couple weeks later I find out that the hotel charged my credit card for the entire stay because Prestigia never paid them. We called the hotel the day before to confirm the booking with the reservation number that was given by Prestigia and everything was confirmed by the hotel so I know it was booked. I suggest you use another company unless you want the headache of preparing a lawsuit like I am.”

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Posted 4 years ago

“Never use this company they are crooked thieves. I booked a hotel in Tampa, Fl but I mistakenly canceled it and was told that the amount would be credited to my account. The only way to use the credit is by going through customer service and they claim that they’re working from home due to the pandemic so you can only contact them by email. I immediately requested to book the same hotel using the credit. Long story short, it took a week before they finally rebooked the room and I received a confirmation email. A couple weeks later I find out that the hotel charged my credit card for the entire stay because Prestigia never paid them. We called the hotel the day before to confirm the booking with the reservation number that was given by Prestigia and everything was confirmed by the hotel so I know it was booked. I suggest you use another company unless you want the headache of preparing a lawsuit like I am.”

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Posted 4 years ago

Prestigia Reviews