Prestigia Reviews

Name: Prestigia
Rating: 3.66

3.7 Rating 757 Reviews

69 %

of reviewers recommend Prestigia

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Phone:

FR +33 (0) 1 79 97 26 03

Location:

Office 5434, PO Box 6945, London United Kingdom
W1A 6US

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Prestigia 1 star review on 2nd December 2024

Anonymous

Anonymous // 01/01/2019

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“I wanted to shorten my stay at a hotel, but couldn’t online. I decided to cancel well in advance of deadline only to be prompted to contact customer service. I tried both numbers listed only to get a recording of “the person you are trying to reach is currently unavailable, please try your call later”. I have been getting this message for days! This is a sham company!!! Book with someone else, even if you have to pay a little more.”

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Posted 2 years ago

“Please do not book hotels through Prestigia. Prestigia will not accommodate any changes related to COVID. I booked the Fairmont hotel at the Vancouver airport as I was travelling from heathrow to Calgary via Vancouver. Due to flight cancellation I had an overnight and as such booked through their website. The PCR test required before flight returned positive so I was unable to board. I was able to make postpone my flight but Prestigia did not accommodate my request and claims that they will charge the $349/- cancellation fees. So please be very vigilant with this website and their terms and conditions.”

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Posted 2 years ago

“It’s a scam. Do not book! They never refunded money for a cancelled reservation and I cancelled within the guidelines. Poor excuse for a company. No respect.”

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Posted 3 years ago

“Complete scam ! Avoid this site ! In the reservation form, they claim the booking is instantaneous, in fact, they take the payment, and then, no booking. Don't try to call support in the weekend, none of the support number works. My booking was for today, so I need to pay my room twice, as I don't have any booking to show to the hotel. The only thing I have is an email from prestigia.com confirming they took my money but not mentioning any booking or any room.”

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Posted 3 years ago

“Beware of these scammers....12 weeks after cancelling the booking, still no refund. I booked a hotel stay in GRAND MERCURE SINGAPORE ROXY with Prestigia on 20/09/2021 which was quite easy. We prepaid the $1,094.84 AUD for the hotel expense. Weeks before we were to travel, due to covid restrictions we had to cancel on 28/10/2021. The cancellation took place weeks ahead of the cancellation deadline (16/12/2021). Requesting our refund, Prestigia acknowledged it would be forthcoming, but would be delayed due to high volume. It has now been over 12 weeks, and still the refund is not forthcoming. Yassine EL JAHD with Prestigia stated, "...to the best of their ability although we are currently unable to foresee a specific timeline." for my refund. I would highly suggesting for anyone using Prestigia, to look at other travel company to do business with.”

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Posted 3 years ago

“I booked a room at the Bellagio in Vegas and unfortunately couldn't go to Vegas due to testing positive for COVID. I understand that under normal circumstances, the room is non-refundable after a certain window of opportunity but Prestigia should be more empathetic towards its customers and allow refunds/exchanges in certain situations. Obviously, me getting tested positive for COVID was not under my control and when I emailed Prestigia, Yassine El Jahd, the representative was extremely dismissive and did not listen to my request at all, even though Bellagio said Prestigia could email their wholesale department to get the process started since this is a valid reason to cancel last minute. Will never book on Prestigia again.”

Prestigia 1 star review on 20th January 2022

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Posted 3 years ago

“I help my friend to get $3065 money back to her credit card. My friend and I went on a trip in Hawaii during Christmas. We used her credit card to book on Prestigia at Andaz Maui at Wailea Resort - A Concept by Hyatt hotel Check in Dec 23/2021 for two nights. When we arrived at hotel there is no booking from her name at all. Hotel manager and I were trying many times to call Prestigia but no one answer. Later on 23th very late at night someone name Anna Silkina picked us the call and apologize to us saying the refund will be issued within 10 days. After 10 days there is still no refund. I called them and told them I will report it as a fraud to the police. There is a guy Yassine El Jahd answered the email and said refund will be with in 3-6 days. After that my friend received the money.”

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Posted 3 years ago

“$571 on a reservation in Vegas, canceled and asked for refund, never got the money back. Calling Amex tomorrow. Amex needs to close Prestigia’s account and never let their customers pay for bookings.”

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Posted 3 years ago

“To echo many other’s concerns, we also booked a room at the Venetian through this scam artist of a company: Prestigia. Had to cancel due to Covid and never got a refund. It has been 5 months now and they are not responding to my emails and the phone line doesn’t work. Please don’t book with this company. They will take your money and run!”

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Posted 3 years ago

“Hi everyone, please book with care. I am bitterly disappointed with my booking through Prestigia. They advertised and charged $100 a night for a 5 day stay at the Sea Cliff Hotel in Dar es Salaam. The actual room (Village) is in an adjacent shopping complex, with retail shops, most of which are vacant. There is no security at the entrance, and anybody can gain access coming off the street. The room is on the second floor, there are no lifts (at least three flights to climb) in this complex. There is no view to speak of. I had to pay an additional $60 a night for the room I thought I was going to get. Awful start to what is meant to be an epic holiday”

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Posted 3 years ago

“Hello everyone, we too experienced Prestigia as a scam with our booking at a Wyndham hotel in New Orleans. We arrived at the hotel and the reservation didn't exist. We are working with Wyndham and Prestigia to get our refund and Prestigia is not cooperating. Please please report your incident to the FTC (Federal Trade Commission) https://www.usa.gov/stop-scams-frauds. International crimes should be reported here: https://www.econsumer.gov/en/Home/FileAComplaint/1#crnt Even if we can't get our money back, we need to stop Prestigia from getting away with this.”

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Posted 3 years ago

“Got a reservation to a hotel and once they came online they messaged me to tell me they had "no more space" for that hotel and couldn't honor the booking (even though the hilton website said there was space). The price had increased on their website from 178$ to 400$. Which leads me to believe it was a price mistake and they didn't want to honor it because they'd lose money. As everyone else has stated, they sent me an email with some BS saying "Please note that the high level of cancellations and the daily refund limits imposed by the bank will cause an unforeseen delay in the processing of your refund." I've already submitted a chargeback on my credit card. I suggest never dealing with this company.”

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Posted 3 years ago

“If you want to waste your time and money then book through them. They are hopeless and after you book you get all the surprise cost added with no customer service at all if you need them. DO NOT BOOK THROUGH PRESTIGIA TO AVOID DISAPPOINTMENT. I wish I had checked the review before.”

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Posted 3 years ago

“They don’t disclose their fees on their booking page. You think you are paying for the hotel, but a portion of it it is to them. It only appears after the booking! I tried contacting them the same day. They don’t pick up their phones. It is ONLY after the booking that they email you the amounts how the money is distributed. So, their lowest prices advertised online end up way higher than expected. They have the timeclock on the website to rush you through the process! Many fall victims to it as it appears below with the reviews listed…”

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Posted 3 years ago

“Can we give them a zero, read the warnings people. I booked with them my hotel didn't have the room i booked ready, the hotel refunded me as i left and went to another hotel, they are refusing to refund me. I even went through amex who temporarily credited me but it just turned out to be a big mess. Never got my $436 back”

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Posted 3 years ago

“Hi had to cancel my booking which was in August and still waiting for a refund. They do not reply to emails and every time I am told the refund should be within the week. They take 1 minute to take your money and it has been 4 and half months and no refund”

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Posted 3 years ago

“THESE GUYS SCAM YOU AND DONT REFUND!!!!! take a look at these reviews and those on other sites, just go on tripadvisor and type prestigia in and its the same story. book with someone else reputable as these will let you down”

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Posted 3 years ago

“Dear Joy Hamilton, Greetings from Prestigia.com. Please note that this booking was confirmed with the total of 492.75 US$. Additionally, according to your voucher, "not included in the price: 70.00 USD". All details were well explained on the payment page while making this booking. The exact same amount of 492.75 US$ has been charged from your credit card, as per the details reflected in your voucher and during the booking. Kindly contact your bank regarding the international fee. Don't hesitate to contact us if you require any further assistance.”

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Posted 3 years ago

“Reservations are easy, but refunds are almost impossible. You have to have a lot of patience. Please check other people's reviews. I'm still in touch and waiting for a refund. I am a web programmer. Once the system is built, it takes less than a second to refund. They say refunds are being delayed due to Corona. Hey Prestige don't lie. Even small shopping malls can be refunded in less than a second.”

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Posted 3 years ago

“I booked a room for three days in the Gold Coast in June that I had to cancel because of the pandemic. When they finally answered my emails they promised that my refund would be processed on 24 September. I still have not seen my refund.”

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Posted 3 years ago

Prestigia is rated 3.7 based on 757 reviews