Quiz Reviews

Name: Quiz
Address: 61 Hydepark Street, Glasgow
Rating: 1.91

1.9 Rating 160 Reviews

23 %

of reviewers recommend Quiz

1.9

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Quiz:

Buy the latest in Womens Fashion online today. We have a wide range in Womens Clothes, Footwear, Schoolwear, Accessories, Jewellery and more. Quiz Clothing. Quiz is a vibrant fast fashion retail group that focuses on delivering model style looks and all the latest trends in the industry at value for money prices. We aim to be exciting and innovative, offering our customers the fashions,footwear and accessories that they want.

Visit Website

Phone:

0845 241 5551

Email:

website@quizclothing.co.uk

Location:

61 Hydepark Street
Glasgow
G3 8BW

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Amy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. Rude staff. Clothes are great. Such a shame.”

Helpful Report

Posted 3 years ago

“I've ordered online a few times but returning items for a refund takes ages .So today I decided to try taking items into the store at Castleford not for a refund but for an exchange but manager refused to do this as I didn't have a bar code for proof of purchase but I did have an email for proof of purchase but she said that wasn't enough .Their for refused to let me exchange items .I did say I had traveled to exchange rather than return items for cash but she was unsympathetic and rather matter of fact .I have done this with other stores never had an issue and I know my not buying from this company bargain won't make a high he difference but it is a shame your online ordering didn't work along side your stores .Yes my bad for forgetting paper work but I had honest proof on my phone with order no”

Helpful Report

Posted 3 years ago

“So.as we all.know.we have been in lockdown and all the shops have been closed. Beware quiz really aren't bothered by that and are making sure they are looking after their own pockets. I took a top I bought a couple of days before the last lockdoen..I took.it back today and was told because it was a sale item I couldn't get my money back but.could exchange or get a credit note. I was furious to say the least as their usual policy on a sale item is a refund if it is taken back in 7 days. Unless I broke into the shop I am perplexed as to why I am being punished for being in lockdown Quiz have no regard for customers and only bothered about their own pocket Will be interesting to see if this review.is published.”

Helpful Report

Posted 3 years ago

“I ordered last week 2 pairs of boots one pair size 6 and another pair size 4 for my daughter. I paid and then realised when the invoice came through the size 6 had been changed to a 3. I emailed straight away!......... No answer! Then they emailed to say ( the usual stuff) order had gone out,. I emailed again.... No answer. I've had order size 3. A company who I won't be dealing with again.”

Helpful Report

Posted 3 years ago

“I just placed an order for shoes and a bag, checkout was all correct, got to inputting payment hit 'pay now' and they've added on 3 items of clothing I didnt even look at let alone add to my basket. They're size 8 aswell which is not my size so this is the websites doing... wondering now how much of a nightmare it'll be to get a refund from reading previous comments !!!! Items are clearly cheap for a reason... not happy!!”

Helpful Report

Posted 3 years ago

“I ordered a jumper i dress came sent it back and am still waiting for refund 2 months now nothing , how can a company not pay u back when was there mistake to , sick of emailing them , its disgusting”

Helpful Report

Posted 3 years ago

“I have send about 20 emails no reply back....took the money from my account recieved confirmation email said it would be delivered in such a date ...but still not here but took my money. I rang a quiz store but they cant help as I ordered online and they dont have a number for them either. Been waiting over a week items still not here”

Helpful Report

Posted 3 years ago

“Ordered my Christmas out in November... its now one week to Christmas nothing has arrived. I never received confirmation, I emailed Quiz last week and can't get through to to”

Helpful Report

Posted 3 years ago

“Received 3 dresses - loved one so kept it, returning the other 2 that totals £42.10 but have received a refund for £35.80! Can’t work out how this has been calculated as the other dress was £15 so the maths doesn’t make sense even if they refunded me for the dress I kept by mistake! Tried to email for help but heard nothing! What was going to be a good review is no longer possible”

Helpful Report

Posted 4 years ago

“I ordered from Quiz over 2 weeks ago but a week ago i received an email from them giving me a timeline for delivery and tracking number, needless to say 2 weeks later i still havent received my order and tracking has been saying will deliver today since last week. Really annoyed as i have ordered things from outside this country last week and already received my order and i Have emailed Quiz several times but no response from them what soever...will not be ordering from them again as this was meant to be a present for my mum but now thanks to them everything is ruined..”

Helpful Report

Posted 4 years ago

“Never in years have I experienced such a bad clothing company for ordering from, not only have I not received 2 lots off orders I've placed but they also have taken 2 lots off payments out my account for £27.99 and £100.77. 😡 tried to get hold of customer service to no avail, customers be very careful before ordering”

Helpful Report

Posted 4 years ago

“If I could give no stars I would. I placed an order on the 29th of May not that long ago granted, but I still havent recieved an email to tell me when my order will be delivered. They were however quick to send an email to tell me my order had gone through and they had taken the money from my bank account, nearly £50. I've emailed them twice so far and no reply. Thought I'd look online for reviews wish I'd done so before placing my order. Really disgusted by the way they've treated me and the other people on here. I've bought from quiz before but I definitely wont be buying from them in future.”

Helpful Report

Posted 4 years ago

“Absolutely superb service, very efficient with delivery, easy to return and credit back in bank account within days of Quiz receiving returns. Love Quiz clothing as there are lots to choose from and the fit is perfect.”

Helpful Report

Posted 4 years ago

“AVOID QUIZ AT ALL COSTS Customer service is beyond awful. They deliver to the wrong address and say it's not their fault. Wont refund because their service says it was delivered... Customer service reps were terrible and useless.”

Helpful Report

Posted 4 years ago

“Order accepted, money accounted for but no Conformation email. Been trying to contact them over a week now. Sent 15 emails, they are not responding at all. Contacted bank twice on hold for 30 minutes. Told got to give them 15 days before bank will look at it. What are we supposed to do. No sign of order which was for a 50 th birthday present, now past that date. I would never ever shop with them again. Ive spent a lot of money with Quiz, I know we are experiencing unprecedented times, but surely an acknowledgement would have been the right thing to do. They are still taking online orders, BE WARNED!!!”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague. Too many rip offs. Another word is theft. I hope someone does a programme on them and pice are informed if their dodgy dealings”

Helpful Report

Posted 4 years ago

“TOOK MY MONEY THEN DIDNT DELIVER ORDER AND REFUSE TO REFUND ME”

Helpful Report

Posted 4 years ago

“DO NOT USE. TOTALLY UNPROFESSIONAL & UNRELIABLE. THERE HAVE NO CUSTOMER SERVICE PHONE NUMBER FOR A REASON !!!!!”

Helpful Report

Posted 4 years ago

“Wish I could give them a - rating. £140 has been taken out of my account but no order placed. They claim it’s out of there hands as I have no proof of ordering it although my Bank statement shows they took the money!! Won’t refund my Money or give me a call back”

Helpful Report

Posted 4 years ago

“I ordered a jumpsuit last Fri 14th February, I waited for 2 days and no confirmation email, I knew money left my account but for some reason sale didn't go through. I Couldn't send email as something wrong with site,i rang lovely girl in quiz blanchardstown and she contacted them for me, they gave me a refund after a few hours. With girls instructions she said try ordering again but do click and collect which I did and same thing happened, took my money but sale didn't register. I'm do disappointed and upset, still no way to contact them as I don't do social media. Stay away from quiz online. So disappointing”

Helpful Report

Posted 4 years ago

Quiz is rated 1.9 based on 160 reviews