RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I broke down last Sunday and had to wait 7 hours for recovery! Ok so I wasn’t on a motorway, but still at a busy junction in my town and had to restart my engine to move to a side road with a throttle not working properly! Nightmare, longest wait ever RAC!”

Helpful Report

Posted 2 years ago

“Terrible service. What's the point of breakdown cover when they don't bother turning up?”

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Posted 2 years ago

“They were not honest about recovery cost. Then the recovery man ran away after he wanted to take us only half way and no guarantee when they come.”

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Posted 2 years ago

“The worst customer service I have ever experienced in my life”

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Posted 2 years ago

“26 MINUTES ON THE PHONE TO BE TOLD THAT THE VEHICLE WILL NOT BE RECOVERED AS WE MOVED IT OF THE ROAD AND ONTO A DRIVEWAY THINKING WE WERE DOING THE CORRECT THING, BUT APPARENTLY IF WE HAD LEFT IT IN THE ROAD THEY WOULD HAVE RECOVERED IT. ABSOLUTE JOKE 24 YEARS AS A MEMBER NOW GOING ELSWHERE.”

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Posted 2 years ago

“On receiving my renewal it had increased over twenty per cent to over £1200 when most companies were reducing there prices”

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Posted 2 years ago

“I had an issue with my Car battery, which went flat and RAC has appointed expert in short span of time. Daniel Hillier (2472) arrived in 15 mins and he was very helpful and informative. His experience was exceptional. He has verified thoroughly and replaced with new battery in no time by picking new battery from different location. "Daniel Hillier is very friendly and he is a great asset for RAC"”

Helpful Report

Posted 2 years ago

“I'd like to praise the way a RAC van stopped when I was clearly in trouble in a rather dangerous spot. Previously I'd been passed by a police car that hadn't stopped. I hadn't called the RAC and the diver didn't know whether or not I was a member when he stopped. I am. He was absolutely fantastic. Clearly someone who is just naturally helpful. Bright, cheerful, informative, reassuring and did everything he could to get me and the wife (who's disabled with MS), going again. Just brilliant. Anthony Jefferson is a very nice person and an absolute credit to the RAC and the world.”

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Posted 2 years ago

“10 hour wait so far for tow truck given up after 4 hours so got a lift home good job as I’d still be waiting just a shame I’ve had to abandon my vehicle , will cancel membership after this as it’s not the first time I’ve had a long wait they even take 20 mins to answer the emergency line ! …. Totally shocking , my advise would be to go elsewhere”

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Posted 2 years ago

“So ..broke down today and although I'm not a member of any breakdown service I feel I needed to post this.....phoned the RAC and was aware I would need to join there and then only to be told by the woman on the phone they wernt taking any new clients on that day.....what a joke ..wonder what they would have said if I had been female on a lonely road...sorry not today we aren't taking on new clients....personally I just think they couldn't be bothered......AA were great..had to pay a surcharge but they got to me within and hour. ..”

Helpful Report

Posted 2 years ago

“Understand there are busy periods but having to wait 8 hours is unacceptable.”

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Posted 2 years ago

“I waited for 4 hours on a Sunday evening on a busy motorway, just had a flat tyre, unbelievable. My family life was in danger!!”

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Posted 2 years ago

“If there is less than 1 star I will pout that”

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Posted 2 years ago

“Absolutely RUBBISH , I have no more words as to how bad the RAC are . Do not use . My daughter broke down at 6pm . I used the RAC app and reported the breakdown . Someone rang me approx an hour later and said did we need them tonight ? Or could they come tomorrow!!! I obviously said tonight . 4 hours 10 mins later and only text messages to say they are busy , no Body arrived to our breakdown !! I will be ringing tomorrow as from 7pm you cannot speak to anyone . Cancelling my membership and never ever using them again . I have been with the AA before and had no problems . I have 2 daughters with cars , I need a breakdown provider that actually does that . DO NOT USE THE RAC !!!”

Helpful Report

Posted 2 years ago

“motorcycle broke down at 2pm, told it was a 180 minute wait , very few updates, i had to phone them , then told it would be 280 minute wait on top of the 180 minutes, was also told if i knew of anyone who could pick bike up and take me home !!, last update was 6 30pm, eleven 45 still waiting no sign of anyone, as luck had it a friend went past with his van and trailer, put bike on and he took me home, 12 hour wait, disgusted with them as i have been with them for a number of years, will be cancelling direct debit now”

Helpful Report

Posted 2 years ago

“My daughter’s car broke down many miles from home. With no adverse weather conditions she was told there was a 3-4 hour wait. Seriously?!? 5 hours later and still no sign of them. Absolute appalling”

Helpful Report

Posted 2 years ago

“Avoid like the plague. I’ve been a loyal customer for 5+ years and have made 2 call outs in total. Despite this, my yearly newly always increases and I have to waste time battering it down simply for being a loyal customer and not actually using the services! RAC have refused to beat last years policy even by £1, despite not making a claim and none of my circumstances have changed. Customer service and the complaints department have been appalling. I will never return to this shamble of a company. Please don’t waste your time and go elsewhere unless you want to pay through the nose for something you may use once every 3 years…. And be warned when you do actually need them, you’ll have to wait for 5 hours and they will arrive with the incorrect equipment, unable to help.”

Helpful Report

Posted 2 years ago

“I called my breakdown insurance company on 19/3/2022 at about 8 pm because My car was not starting, although the battery was patent. RAC petrol Simon (Mobile. Number: 07966602904) came after a long wait of about 2 hours. He told me after a visual inspection that he couldn't understand what the issue actually was, so the car should be taken to a garage. I requested him that at least he should try a jump start by connecting my car to the battery of his professional van which he kindly did but couldn't start the car. I called the insurance company again soon after the RAC petrol went back and asked them to arrange a mobile mechanic for my car as I had to go along with my family to Bradford to see my seriously ill cousin but they told me that they have already sent their mechanic, who I believe was not a suitable qualified mechanic. Further, they told me that I would have to wait for Monday as garages were closed on Sunday and they refused to help me further till Monday. I hired a private car by spending £550 and went to Bradford. On coming back I called the company again to send me their RAC Petrol report. They told me that the report has not been submitted to them yet and that they will ask the relevant department to collect and send me the report as I requested. I was really astonished when I googled and hired for £60 the services of a mobile mechanic in my area and told him that despite the battery being good, my car was not starting. He just refreshed the settings of my car on the dashboard and started the car successfully and there is no issue afterwards. It means the RAC petrol Simon didn't know this quite simple thing, that is why I believe he was not a qualified mechanic at all and he as well as his company didn't try to help me in this difficult time despite my request again & again. They haven't only failed to help me, for which I pay to them but also caused me a financial damage of £610 beside tremendous mental torture.”

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Posted 2 years ago

“Arrogant little man came out and arrogantly did nothing but waste my time Motability customer that needed help and got none. What a waste of time.”

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Posted 2 years ago

“On way home on Saturday 4pm Glasgow On duel carnage way outside lane 2 car lengths from the traffic lights car stopped working try the app Would not work Called Rac first person not helpful Got cut off Called back Nice guy helpful Various tx over next 3 Hours 7. 15pm tow truck arrived Not a good service George McIntyre”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews