RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,774 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,774 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hit a pot hole and got a flat tyre but wasn’t sure if wheel was damaged so after talking to a nice chap from RAC was told they would get a recovery truck to take me to nearest garage but I would have to find my own way home! This was at 7.15 pm - I was on a busy road and kept my hazard lights on. At 10.30 pm was eventually told it would be 12.30 am so I cancelled the call. By now my battery was flat. I left my car and got a lift home. I’m 64 years old and a female on my own. Stressful and annoying because I was given updates saying half an hour every time. My phone was also running out of battery. It was appalling service and I will not be renewing with them next year.”

Helpful Report

Posted 1 year ago

“I would like to say a big thank you to The RAC, in particular Rick 2036, who was the roadside and breakdown mechanic. On Sunday 14th May, 2023 my car broke down. Rick 2036 showed alot of compassion and empathy to me and my elderly mother. Rick 2036 was courteous and very profession after dropping us back home Crosby, Liverpool, on what was a very stressful day. Well done Rick 2036 for your sense of humour also, which brightened our day up. Thank you so much.”

Helpful Report

Posted 1 year ago

“13 hours and still waiting now on our 8th call ,and expect to be told again the contractor is on there way ,now been told it will be another 2 hours ,the call Handlers are blatantly lying,on the call out times .Be aware if purchasing this service they are appalling & untruthful.”

Helpful Report

Posted 1 year ago

“Broke down at 3pm. Patrol arrived at 6pm, couldn’t fix car, said they would call out recovery, got email saying RAC had ‘rescued me’. Tried to ring and got through after 1hour to be told that the patrol had incorrectly closed the fallout, then told to expect recovery at 2am. At this point my wife was feeling ill and I got a taxi home. Next day RAC insisted that I be with the car or they will cancel the recovery. Have now arranged to meet them at the car tomorrow. DO NOT USE RAC, they are bullies and thieves and do not care for their members (other than the members in their trousers!!!)”

Helpful Report

Posted 1 year ago

“I paid for a breakdown service they simply can't provide. I waited 5 hours for a recovery to be told it will be another hour. At that point I left my car and got a taxi home! There is a lack of call centre staff and direct you to the online app, and by the recovery times a real lack of recovery vehicles too. There is no escalation process and they bombard you with false ETAs. You pay for an emergency recovery service from RAC and expect it to deliver when you need it. The worst service ever and will never use again!”

Helpful Report

Posted 1 year ago

“RAC Breakdown Have refunded my premiums and the cost of a private truck pick up after failing to attend to my breakdown - in a dangerous place I may add - and giving me false information”

Helpful Report

Posted 1 year ago

“My partner has been waiting for recovery from 17.30 last night on a busy A road on her own.21 hours and counting. Shocking service and still haven’t got a time confirmed.”

Helpful Report

Posted 1 year ago

“My wife and I are both pensioners and hit a concealed pothole in January 2023. We were in the middle of nowhere, RAC took 5 hours to respond and then only offered to call a mobile tyre fitter who wanted to charge £240 to fit a £60 tyre! No offer to tow us home, even though we were 8 miles from home. They just didn't care. Stranded with a hole in the tyre and an even bigger hole in the pocket! Please think twice before joining the RAC, from my experience the AA is a much better bet.”

Helpful Report

Posted 1 year ago

“Their recovery 'service' is appalling! You pay extra to be expected to be recovered withing 60-90mins then spend the most of the day waiting for it to happen. After regular text updates giving me 'estimated' times which got later and later of which didnt help me as I had to get the car moved due to it causing an obstruction. Numerous calls their customer service advisors who do nothing but fob you off telling you that they will escalate the request and not giving any kind of guaranteed recovery time, I ended up spending £130 with a local firm to get my car recovered within 30mins of calling them. RAC have since refused to refund any third party costs as its written in their t&c's not to do so. They are blatantly ripping people off by not providing what they are advertising and are getting away with it as they are not regulated by anyone.”

Helpful Report

Posted 1 year ago

“Same as all other reviews, arrogant, treating customers with total contempt after taking your money. I have already contacted the advertising standards authority, all readers please do the same. They advertise 60 minute response time, dont let RAC get away with so bad customer service. The more complaints the regulator gets they will be forced to change. Dont just do nothing, complaint in any agency you can. Anyone thinking about buying breakdown recovery with RAC, dont! 9 hours waiting time for me! A lot more reputable operators out there!”

Helpful Report

Posted 1 year ago

“Having been a customer for many years I am upset to report that this the 3rd time we have unfortunately had to call the RAC, first time 2 range rovers caused a bow wave in a flood as we were driving slowly in very bad weather but it did knock out out electrics, to be fair the RAC came fairly quick but said it was intentional flood damage so wouldn’t take us home and left us stranded in Gloucester Christmas Eve Eve, next one was run flat with a puncture could not help us either, tonight the pinnacle my husband 6 hours in and still waiting for a breakdown truck as the electrics have gone on the vehicle, our cars are well maintained and fairly new, we have dealt with the 25% increase in the fees, I have been on hold for 25 minutes tonight trying to get an answer as for the past 2 hours you have been 45 minutes away, he is still waiting, maybe you should value your long standing customers just because he manages to limp into a services does not mean he is not a priority!”

Helpful Report

Posted 1 year ago

“Worst company ever. I used them twice. First time I waited 12 hours and kept changing the arrival time constantly and this time I been waiting 10 hours and nothing they tell you is reliable. Their customer service people are so rude and hang up on my twice and when they come if they can’t fix it they just leave and do nothing to help even after leaving you waiting more than 10 hours. Worst company”

Helpful Report

Posted 1 year ago

“When I bought the policy I was told that I would be entitled to one free engine diagnostic check per annum. E My engine light came on but when I called they were not interested as they said that the car was still drivable.”

Helpful Report

Posted 1 year ago

“As an ex business custer I am being sued by the RAC for non payment of breakdown cover. I actually cancelled the cover via their business website and called to cancel the last vehicle on the policy as I no longer had the vehicles. They have issued me with legal documents stating they can't see that I cancelled using the portal. I am blocked from the portal so cannot access my information. This is corporate bullying og the highest degree and is dispicable. I would also like to warn potential customer of the wait times if you break down. Some of my drivers waited by the roadside for more than 12 hours. The worst breakdown company I have ever had the misfortune to be involved with.”

Helpful Report

Posted 1 year ago

“They don't even deserve one * avoid , do not waste your money been waiting 2 days for recovery still not come out just get stupid texts that changes to suit them , absolute joke of a firm ,,disgracefull”

Helpful Report

Posted 1 year ago

“Constantly lied on day of breakdown. Take your money no problem but when requiring agreed compensation, still waiting for that. Took 8 hours to be rescued. Continue to lie now. Only thing RAC are good at is taking your money at the drop of a hat and stringing you along. AA far better service and efficiency and no b******t.”

Helpful Report

Posted 1 year ago

“On my policy, I have a courtesy car – I’ve just been told that this will not be honoured …. So good bye to RAC”

Helpful Report

Posted 1 year ago

“I would really like to thank the call handler who took my call last night.I have RAC breakdown cover as part of my insurance policy.I have never had to use it before but last night has been the exception.I was a bit anxious and initially couldn't identify by name the road my car was on but the handler was patient and understanding while he searched the map.He informed me of expected delays to my car being collected and unfortunately for him he may have heard how bad the rest of my week had been (sorry 🙂 ) but at all stages he was kind and patient. The actual company who collected my vehicle contacted me quicker than expected.They arrived at the approximate time they had estimated.They also did any amazing job.I can't thank you all enough.Great service.”

Helpful Report

Posted 1 year ago

“Constant lies...I had the offer of a lift home but rac said they would be with me in 30 mins ...so I stayed in my car in the cold ... this was 11 30pm at 5 30 am eventually someone showed up ... I was told everytime I asked it would arrive within 30 mins and when I questioned that I was told.. oh that's just an automated message ignore that...why on earth send it then?? Going back to the AA for sure”

Helpful Report

Posted 1 year ago

“Been waiting since 2pm with kids in the middle of nowhere is this what I signed for”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,774 reviews