RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 4hours 45 minutes recently. Luckily we were at our hotel at the time.Once the driver arrived found him to be very good.”

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Posted 2 years ago

“Last night left stranded in the dark with a six year old child. Explained about the child gave the location. Waited hour half mechanic had wrong location. Waited another hour and a half. Ridiculous!!!”

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Posted 2 years ago

“Total waste of time. Dont use RAC for breakdown or warranty, absolute waste of time”

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Posted 2 years ago

“Absolute joke if I could of gave them a zero I would brokedown at 9 o clock this morning to be told someone would be with me in three hours but nobody showed up then had to phone them around 13:00 to be told there will be a truck out to recover me home but its was still no show after another hour which now made it 14:00 got a call of a lady from enterprise to say its been passed to a sub contractor she was really helpful organised onward travel for myself and said I wouldn't have to pay a penny got a taxi 15 mile away from my van to get to europcar then to be told I need to pay a deposit which it is now 16:55 after calling rac back and been on hold for 38 minutes to be then told nothing there can do so had to pay to get myself home minus my van which I live 280 mile away absolute joke now 21:00 and finally homebound”

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Posted 2 years ago

“Absolutely Disgusting and dishonest company. avoid at all cost. YOU HAVE BEEN WARNED”

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Posted 2 years ago

“RAC is an absolute joke. I don’t know what I’m paying for. 2 times I’ve needed them and both times 4+ hours wait and only option is to toe when all I needed was a battery I didn’t even end up using RAC. DONT use them in changing my insurance company right now.”

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Posted 2 years ago

“Worst experience ever… 4 hour wait in freezing temperature, blocking a main road.. was told 3 hours by the team.”

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Posted 2 years ago

“Took almost 16 hours to recover my car and passenger from London to Huddersfield. Constantly dumped at services and industrial estates by numerous contractors. Nobody speaks to anybody, nobody cares how long you've been left waiting. Your just dumped at services and industrial estate, waiting hours at a time for the next truck, because nobody at RAC has thought to tell the next contractor. At one point after 10 hours, a lady at the RAC suggested I call someone to come pick us up, whilst being 160 miles from home?! Isn't that what I pay you for? Is that not the service your supposed to be providing? How they continue to operate is beyond me. They need to realise they are recovering people, not just vehicles. Abysmal. Avoid them at all costs.”

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Posted 2 years ago

“2 hours wait and told another hour possibly , just not good enough, at one time you could trust the RAC but those days have gone”

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Posted 2 years ago

“Absolute dog bed service. Look elsewhere”

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Posted 2 years ago

“Boyfriend stuck on busy roundabout for over 6hrs. Customer service keep changing what they tell him then deny what was said. Patrol guy not interested in diagnosing fault as he was due to finish in hour. Recovery home being sent from contractor to another. Being told he could be further few hours before moved. Also patrol said was on minor road not actual roundabout. No facilities nearby due to location and its below freezing. Disinterest from rac. Total lack of customer care”

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Posted 2 years ago

“I called out the RAC 11 months ago for a flat battery, they said they couldn’t give me a jump start but will replace the battery at a cost of £185 , I had no option to except but they said it’s got a five yr warranty which I thought was a bonus point, but the last couple of days my car has refused to start and needed a jump start, so I drove home last night and I called out a engineer this morning , he said test shows my battery has failed but it hasn’t failed enough to replace it, I was only getting 12% charge but if it’s over 11% they won’t change it under warranty, what a joke ,I’ve been passed from one department to another and back again without any success , don’t join the RAC”

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Posted 2 years ago

“Almost had a crash this morning when one of their vehicles decided to pull of the pavement towing a vehicle without waiting for a gap in the traffic. Just my vehicle and one in front. Luckily driving at 30mph and just enough distance to stop when the guy in front had to slam on. Disgusting. looking for an online form to make a complaint as I could identify the location, road and time quite specifically, but not a chance with their web 'help' pages.”

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Posted 2 years ago

“My pensioner husband has been left 8 hours at the services with an undrivable car.”

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Posted 3 years ago

“Purchased the RAC warranty. Turns out its a worthless bit of paper that cost me £600 and won't pay out when the time comes to actually claim on it. Never had this issue with AA. Will never purchase an RAC product warranty or breakdown cover again!!”

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Posted 3 years ago

“Called today. 75 miles from home. Was told 3 to 4 hour wait. I ended up paying a local garage to get my car started. Last time I called RAC for a breakdown was in 2007. Waited over 5 hours from midnight before a friend came and rescued me. We had two young children in the car today and little way of keeping warm. I don't know how these manage to win awards. Twice I've need them and twice they've failed me. I'll be going elsewhere with my money from now on.”

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Posted 3 years ago

“I lost my car keys and I was told later on that my cover is less than 14 days , what a foolish thing to say, well it’s easier. Have requested a refund and cancellation. Apitor”

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Posted 3 years ago

“Awful. I broke down at night, about 23:30, it was dark, late, cold and I was alone. I was called firstly to day there was no one from RAC who could get me and that a local patrol would help. Half an hour later received another call saying that actually no, I wouldn't be helped tonight. This is unacceptable. In a vulnerable position, I pay monthly for a peace of mind, however this is not the case. Not reliable, very disappointed.”

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Posted 3 years ago

“called this morning to add cover, told them I'm a nurse and need to get to work was promised mechanic within 1 hour, waited for 3 hours. Called them again saying it'll be another 3 hours, ludricous service, still waiting for my refund, so i can get cover else where.”

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Posted 3 years ago

“The RAC are absolutely disgraceful! Do Not join them it’s all a con ! They are not interested they just pass you from pillar to post ! If you break down they cannot take you with your car to destination, I was left for 10 hours awaiting transport! Shame on the RAC”

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Posted 3 years ago

RAC is rated 1.4 based on 2,776 reviews