RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,775 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service was text saying would be with me under 5 hours now it’s 6 ,plus glad I’m not a lady with a child waiting”

Helpful Report

Posted 2 years ago

“Waiting in -3 for your so call service, I gave up in the end after 3hours once I received your last text at 1800 . Warning to parents don't get this service... I only chose them because my insurance offer a deal as I was with the AA For years. Use AA twice and never had to wait more than a hour....so mad and cold”

Helpful Report

Posted 2 years ago

“I have been waiting 11 hours today to get roadside assistance. I waited 4 hours in -3C, and then they sent a car that did not have the right equipment. Then I had to wait another 2 hours, and I walked back to my car just to be told they had cancelled that help, and I had to wait another 3 hours. Now I was freezing to death, so I had to find shelter and asked if they could call me 30min before arrival, and they said yes. They never did and then suddenly said they were there, and I said I had to get to the car, so they cancelled the job and left. I had now waited 8.5 hours for help. I am still waiting, and they can't tell me when they will arrive and said I have to wait by the car in -3C for another 3. hours minimum. This is a company that will not come and help you in need. They don't do what they say and tell you to have to stay and freeze to death, or they will not come—total madness and the worst service I have ever received. And twice I called them up and they hang up on me.”

Helpful Report

Posted 2 years ago

“My car wouldn’t start , I was in a Morrisons car park. I’d been there for a couple of hours I’d rang the RAC and was told there was a high volume of calls due to the weather. An RAC van had just pulled in at the other side of the car park , I went over and the driver said, I wasn’t his call but he’d come over anyway. 20 or so minutes later he got my car going. He was very professional and explained what the problem had been. Couldn’t thank him or the RAC enough . So glad I have membership. Thanks James. I’m so glad you were there. Margo”

Helpful Report

Posted 2 years ago

“Poor response times was once told I had to wait 7 hours for a recovery whilst I had my 4 month oils daughter with me at night”

Helpful Report

Posted 2 years ago

“Still waiting after 3.5 hours. Rang at 8.30 in the evening in a city centre. Can’t even get through to call centre now”

Helpful Report

Posted 2 years ago

“Awful no notice when coming or anything waiting 9 hours nothing”

Helpful Report

Posted 2 years ago

“Very bad service don't recommend Take 270 Minutes and after call need to waiting more in total 10 hours waiting for recovery......”

Helpful Report

Posted 2 years ago

“Called for help for a flat battery while parked in a megastore car park. Not easy to contact .Text Confirmed expected arrival in 270 minutes . My only other call few years last ago they came in few days. Now I am back with my old service provider ,their major competitor I had been with for more than 3 decades with brilliant service standards.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting service, rude workers and took 4 hours to come to me, then refused to tow me after promising they would. Refused refund for shocking service and disgusting customer service response”

Helpful Report

Posted 2 years ago

“I had a fault in my car whilst driving to work on Friday night. I called the RAC ,about an hour later, l had David Cosby turned up. He went above and beyond to resolve my issue and he did. Thought l was going to need a brand new car as l could not afford that at the moment. Thank you so much David Cosby. You worked so hard in that cold to get my car fixed for me. Appreciate you greatly.”

Helpful Report

Posted 2 years ago

“Waited 7 hours tonight in a freezing car, call yourselves a recovery service ! I am cancelling my membership Disgusting service”

Helpful Report

Posted 2 years ago

“I had to wait over twenty four hours for a RCA person to come to see my car, as it not work, when I called on Friday at 13:00 I had regular up date, then received a call at 16:30 hours Saying they were unable to come out would I mind if they could come tomorrow between 9:30 and 12 :00. I had to keep phoning and they comming around 16:30 hours.”

Helpful Report

Posted 2 years ago

“Been told have to wait at least three hours woman on my own and in a car park where you can’t park longer than two hours ! Never waited that long for breakdown”

Helpful Report

Posted 2 years ago

“I have never been so disgusted in my life. Waited 6HOURS and they still didn't turn up. This company is beyond appalling. I am a senior citizen with asthma and also had a 4 month old puppy in the car. This is December in the freezing cold and I rang them at 4pm when the power steering went on our mini. All they did was send text messages saying how busy they were, then our local recovery service would come out. I was still waiting at 10pm! I had to organise the local guys myself and pay for them. I'm taking this further, I'm a pensioner and sadly beleived my insurance company and their recovery team were reliable. Furious just isn't a strong enough word”

Helpful Report

Posted 2 years ago

“This is truly the worst breakdown service I’ve ever encountered. Because of a sticker on my fathers car, they deemed it a commercial vehicle, even tho its clearly a social and commuting vehicle!! (Vauxhall car) Then, left an elderly man after waiting HOURS in the freezing cold on a premium service, refusing to help him. Absolutely disgusted. NEVER USE THIS SERVICE!!”

Helpful Report

Posted 2 years ago

“Fantastic got to our car after shopping gave them a call they were with us in 10 mins The bloke was fantastic He told us exactly what was wrong without car fixed it and we were on our way within half an hour amazing service”

Helpful Report

Posted 2 years ago

“Still waiting 4 hours now also the customer service agent clearly lied to the police and said they did not know I was on the slipway of m20 junction 9 with no electric or ignition with 2 babies age 1 and 2 the police towed me to services where I am still”

Helpful Report

Posted 2 years ago

“Stranded for 5 hours and still no none has arrived. It’s the most pathetic service I have ever experienced in my life. Should have stayed with AA.”

Helpful Report

Posted 2 years ago

“LEE AND CHRISTIAN ON TWO SEPARATE OCCASIONS GOT ME GOING WHEN MY KEY FOB WAS DEAD. ON MY OWN ELDERLY AND COULD NOT EVEN GET TO A GARAGE THEY KEPT ON TILL THAT ENGINE STARTED. THANK YOU!”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,775 reviews