Ryman Reviews

Name: Ryman
Address: -, - -, Cheshire
Rating: 2.14

2.1 Rating 124 Reviews

27 %

of reviewers recommend Ryman

2.1

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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Email:

queries@ryman.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 bookcases online 7 March. The order was meant to be delivered on 19 March. 1 bookcase came eventually on 23 March and it was damaged. The other bookcase never arrived. There's no telephone number. I've emailed and emailed and emailed Ryman about the damaged bookcase and XDP have still not collected the damaged bookcase. I need a refund. Writing to Ryman and XDP for a collection EVERY WEEK and its draining and adding to my mental health. It's been 6 weeks and I'm still waiting for a collection. This is the worst experience every. Don't EVER order from Rymans.”

Helpful Report

Posted 3 years ago

“Ordered a printer on 3rd April. Faulty, so arranged for a return / refund and bought a replacement (the same printer). Faulty again (exactly the same fault. Despite dozens of contacts via "virtual assistant", emails & phone calls, could not get Rymans to collect (and thus issue refunds) Eventually Rymans collected both on 27th April. However, only one refund issued. Despite many more further "virtual assistant" messages, emails and phone calls, I'm still waiting for a £183 refund for the first printer. Rymans are a nightmare to deal with. I will NEVER purchase from them again.”

Helpful Report

Posted 3 years ago

“Item was delivered damaged. Tried their online chat to resolve. No response. Now trying the phone, currently been on hold 40 mins..”

Helpful Report

Posted 4 years ago

“Absolutley bloody shocking. Never ever use these especially for buisness. I ordered boxes from them on the 13th March. It is now the 28th. Rang on the 24th and the woman Lied that my boxes were there and will be shipped in 48hrs.the lad on the phone today then told me there was no boes for my order!!!! Beyond fuming afeer having to fork out more money to carry on with my orders whilst waiting!! I want a full refund and your luck I haven't charged extra for the boxes I've had to buy waiting for yours!!!”

Helpful Report

Posted 4 years ago

“Ordered a present two weeks ago, was due to arrive on Tuesday but not received. Courier company not even received my delivery yet. I am unable to speak to anyone in customer services. Live chat is automated service and someone was meant to be in touch about my missing order but heard nothing. Terrible customer service!!! So not use this company!”

Helpful Report

Posted 4 years ago

“Awful. Bought a bed and was given en a date for delivery. Over a week later and no bed. Kept on hold for 20-40 minutes when I called customer services. Refused a refund when I asked for one and no response via email so impossible to escalate. Refused to be allowed to speak to a manager. Meanwhile my son is sleeping on the floor due to no bed. Appalling service. Do not buy from this company.”

Helpful Report

Posted 4 years ago

“No after sales care. No customer service when goods are delivered damaged. Have e mailed Have live chatted Have sent FB messages Apparently it’s the fault of their supplier not them so can’t resolve my damaged desk issue.”

Helpful Report

Posted 4 years ago

“Ordered two items, one was delivered and Ryman never acknowledged that they never fulfilled the order. Just ignored my emails and of course there is no one to phone. I have to claim through VISA. Shameful!”

Helpful Report

Posted 4 years ago

“Very poor delivery service. I placed an order online. It showed that the item was to be delivered in two weeks. The next day I received an email saying the item was being delivered that day. I wasn’t prepared so I didn’t take time off work. Needless to say my item is now missing and shown as being delivered but I haven’t received it. Delivery is so important right now - I won’t be buying a product again from a company with poor delivery service.”

Helpful Report

Posted 4 years ago

“Walk in price for an HP 302 ink cartridge £34.99. The click and collect price is£26.99. When questioned the sales assistant stated there was a two price strategy. The price shown in the shop display is the higher and the lower price is on the back of the price tag. Eventually received a refund, however I will not use the shop again”

Helpful Report

Posted 4 years ago

“I ordered a hoover for my business, 1 month now and still not receive it so I been without a hoover for a retail business! I called twice asking what’s happening. 1st they said, it’s was stuck in a hub and not been sent out yet, said should get it by the end of the week (I called beginning of the week). Still didn’t come, called again the week after. Another customer service agent said the delivery’s man came 3 times but no one was in. Which was a lied, no one came and they’re always someone at the business premises. Terrible business, lied and tried to make out it’s my fault for not being in. Asked for a refund, will not be buying anything from them again. Reading from here, lots of people are having problem with Ryman, you need to sort out your business!!”

Helpful Report

Posted 4 years ago

“DAYLIGHT ROBBERY! 1 PLAIN PHOTOCOPY = £ 2.75”

Helpful Report

Posted 4 years ago

“Nothing but a reseller, purchase your goods from the actual supplier if you wish to get them in a timely manner.”

Helpful Report

Posted 4 years ago

“Do not order from this company. Very poor customer service. Has taken me over a week to get a response to return an order. They now want return postage and a restocking fee that is more than the item ordered! Now have to wait 2 days again for an email reply as chat does not work!”

Helpful Report

Posted 4 years ago

“Absolutely appalling service avoid at a cost. I ordered a printer - worked for around a week then broke clearly damaged. I tried to get in contact numerous times Finally got through to an adviser who Asked me to fill in a faulty form. After chasing consistently I had a response stating they couldn’t understand the fault and asked if I’m Using the correct paper....unbelievable Chased a collection for WEEKS just had a person arrive at my door out of the blue not knowing what he was collecting who from Or what company it was for - he Refused to accept the printer as “no label printed” on it No confirmation or communication from Ryman’s just generic emails and poor service - my business has now suffered for four weeks and I am still chasing. Utterly disgusted in this service”

Helpful Report

Posted 4 years ago

“our order number is #2000348705. Do not buy from this company. We ordered a scanner on the 4th of November and was told it would be delivered on the 11th of November. When it didn't turn up and you couldn't tell us where it was we decided to cancel our order and order from elsewhere. We were told on the 12th of November a refund could take 3 to 5 working days. It is now the 25th of November and despite 3 phone calls to your customer service team, we have still not got our refund. We are now being told you have just had confirmation from your supplier that our item was not sent out to us and you will now contact the supplier to ask for a refund. Once they have agreed to the refund you will then issue one to me. This is unacceptable so we won't get our refund in 3 to 5 working days a previously advised but only once your supplier agrees. Very unhappy !!!”

Helpful Report

Posted 4 years ago

“Horrible suppliers. I ordered a white board which was delivered to the wrong address AND was cracked on delivery. Firstly they got some local supplier who wasn’t Ryman to supply the whiteboard. When I asked for a refund, they refused as I hadn’t submitted a report within 48 hours. Don’t understand how I can submit a complaint within 48 hours if they’ve delivered the product to my neighbour who didn’t tell me he had it until 3-4 days after. Would surely not recommend Ryman to anyone. Sarah & Rounaq”

Helpful Report

Posted 4 years ago

“We ordered 6x35L and 9x33L really useful boxes 3 days ago for an imminent house move. The order arrived today (1 day late), and has 4 boxes missing, which we really need now for the house move. When we contacted Rymans Customer Service, we spoke to a lady called Rudi, who very unhelpful and rude over the phone with no confirmation of what's happened to our missing order, or when we will receive the missing items. When we asked to speak to her supervisor, she said she was not going to pass onto her supervisor, so we've made a formal complaint (a) about the poor customer service, and (b) about the late and missing items; and have requested a full refund for the missing items. We will not be using Rymans for any future purchases, due to the lack of helpfulness to resolve, and particularly due to the rude behaviour. I've also just checked the online reviews and realised that they have a grant 1.7/5 stars (trust pilot). If only I'd checked this previously, we will be remind ourselves to vet urgent orders in future, to make sure that the companies have at least 4/5 online review rating before making the order. I suggest other people do the same, which will exclude poor customer service driven companies for gaining orders, which will hopefully prompt Rymans to invest in better customer service and customer experience....which will ultimately mean customers will consider returning in the long run. Two unhappy customers for us for Rymans!!! Order number: 2000355850”

Helpful Report

Posted 4 years ago

“Don't buy anything from them. A friend of mine was been harresed and forced to show id while collecting her order whether it doesn't says in the confirmation she have to show proof of ID . We have stopped to going there may more and buy stuffs from there anymore. Rubbish service . Store assistants doesn't care about the head office instructions and rubbish behaviours. Avoid”

Helpful Report

Posted 4 years ago

“I am still awaiting my garden planter that I ordered in May, I have tried telephoning, emails, messenger and still my order is not sorted, worst customer service I have come across”

Helpful Report

Posted 4 years ago

Ryman is rated 2.1 based on 124 reviews