Name: Ryman
Address: -, - -, Cheshire
Rating: 2.15

“Have always bought paper from Ryman as I can’t seem to find narrow ruled paper anywhere else. This time the price seems to have gone up massively and the quality down completely! It’s the worst paper I’ve ever used- so thin, rips instead of pulling from the binder, it’s just awful!! Paper is not something that could usually make me so angry but Jesus, I’ve just paid an extortionate price for something that literally infuriates me every time I use it!!”

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Posted 5 years ago

“Terrible customer service! Ordered a number of items on Saturday 14th September. Arrival date scheduled for Tuesday 17th. By 8pm, no delivery. Tracked order with FedEx and said there was a problem and to call them. Office was closed so called following morning. Said package was damaged so they would get supervisor Caroline Colclough to call me back within 2 hrs. 3 hrs later still waiting. Called back was told I had to call Rymans to sort it out. Called Rymans at around 12:30pm on Wednesday 18th September. Spoke to Vicky who reassured me my order would DEFINITELY be received the following day. She would personally call Admin and make sure it went out as I was in time for next day delivery. She told me to look out for an email which should come through later that day. I felt reassured. But then, no email. So I now call back today and speak to James, to be told it will only be sent out today. ABSOLUTELY NO APOLOGY, NO COMPENSATION! It sounded like I had woken him up and he was irritated with me for doing so. So I requested for my order to be cancelled and he says he has to check first if the order has gone out before he can cancel it. So I ask what happens if it has already left. So he says it won't have left but he needs to check. So I ask why he needs to check if he knows the order has not yet gone out. He explains that's their procedure! Then he tells me the money will take up to 5 days to get back into my account! FUMING! these items are for my daughters school. She is only in year 1 so Rymans, you are missing out on ALL the rest of her educstional supplies! AND I am an Educational Consultant, just opened my own business and will be buying everything from anywhere else!! Your loss!”

Helpful Report

Posted 5 years ago

“Terrible customer service! Ordered a number of items on Saturday 14th September. Arrival date scheduled for Tuesday 17th. By 8pm, no delivery. Tracked order with FedEx and said there was a problem and to call them. Office was closed so called following morning. Said package was damaged so they would get supervisor Caroline Colclough to call me back within 2 hrs. 3 hrs later still waiting. Called back was told I had to call Rymans to sort it out. Called Rymans at around 12:30pm on Wednesday 18th September. Spoke to Vicky who reassured me my order would DEFINITELY be received the following day. She would personally call Admin and make sure it went out as I was in time for next day delivery. She told me to look out for an email which should come through later that day. I felt reassured. But then, no email. So I now call back today and speak to James, to be told it will only be sent out today. ABSOLUTELY NO APOLOGY, NO COMPENSATION! It sounded like I had woken him up and he was irritated with me for doing so. So I requested for my order to be cancelled and he says he has to check first if the order has gone out before he can cancel it. So I ask what happens if it has already left. So he says it won't have left but he needs to check. So I ask why he needs to check if he knows the order has not yet gone out. He explains that's their procedure! Then he tells me the money will take up to 5 days to get back into my account! FUMING! these items are for my daughters school. She is only in year 1 so Rymans, you are missing out on ALL the rest of her educstional supplies! AND I am an Educational Consultant, just opened my own business and will be buying everything from anywhere else!! Your loss!”

Helpful Report

Posted 5 years ago

“Please dont waste your time with the red nose pens again. Just a waste of more plastic and nobody really bought them anyway .thanks.”

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Posted 5 years ago

“Just awful 'customer service'!!!!! The following were two separate occasions... STRIKE 1: Wrong products delivered STRIKE 2: Broken product inside parcel STRIKE 3: Poor quality control...badly finished product see photo below Phoned three times, emailed and live chatted..Promises given, still no satisfaction!! Asked to submit photographs of damaged and faulty goods three times now. Rymans needs to know people don't have time for this nonsense. Go to a competitor instead.”

Helpful Report

Posted 5 years ago

“Given a delivery date in their purchase confirmation email, confirmed via a telephone call to their customer services. Didn't arrive on the stated delivery date and no follow up from Ryman. Had to chase them up and pursue 3rd party shipper to locate goods. Finally arrived 9 DAYS LATE. Don't trust their delivery dates. Wouldn't touch their online sales system again, not even with a barge pole. They were very good at offering corporate excuses and saying it wasn't their fault!”

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Posted 5 years ago

“I've shop at Ryman for many years I have had a first class service great staff are always helpful and friendly right this morning I got my third fan from you 12"desk top status they are we'll made and great price”

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Posted 5 years ago

“I am totally bowled over by how helpful, efficient and professional your staff at the Chiswick Ryman are. In particular I wish to single out Kelly, Abby and Sam. I am so impressed by this team. They treat everyone with courtesy and respect. Sadly a rare thing today. I go to Ryman for all my stationery and printing needs and to send DHL precisely because I know I will get top notch service. Your staff at Chiswick are a credit to you”

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Posted 5 years ago

“Outstanding service at Coventry branch”

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Posted 5 years ago

“Very easy to order and collect. Staff were very helpful and efficient. Christopher even took my package to my car. Thank you. Quality and easy to assemble.”

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Posted 5 years ago

“I visited your Bath store yesterday to purchase a printer. The two members of staff who served me went to a lot of trouble to find the one I wanted. They could not have been more helpful and friendly. Excellent service.”

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Posted 5 years ago

“Very helpful staff, found what I was looking for, cheap prices”

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Posted 6 years ago

“Visited the liverpool store , the staff were so helpful in helping me finding what is was i was looking for . Thankyou very much to the two young girls on the till who found my debit card and kept it safe for me .”

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Posted 6 years ago

“The Sharpies markers that we bought were cheap and arrived very quickly. We were very happy with the quality of the markers.”

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Posted 6 years ago

“Web site runs a script which makes its use not viable gave up & went elsewhere”

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Posted 6 years ago

“I love ordering from rymans. Delivery is always fast and efficient, there are always great deals and whenever I have had questions the staff are always really helpful when I phone up. I used them all throughout my uni days and now continue to buy from them often.”

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Posted 6 years ago

“Provided friendly advice and completed the sale quickly, without fuss and without making me feel rushed.”

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Posted 6 years ago

“Extremely fast delivery of two nice tidy 800 watt halogen heaters in good condition and well packaged, and what's more the delivery firm found their way to the unlocked garage without instructions.”

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Posted 7 years ago

“I ordered a brother ql700 label printer on the afternoon of a Tuesday and got it signed for delivery on Wednesday, less than 24th hours after ordering. That was at the lowest price and delivery was free. Excellent and highly recommended.”

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Posted 7 years ago

“Used click and collect for first time. Efficient delivery and good provision of information”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Ryman Reviews