Name: Ryman
Address: -, - -, Cheshire
Rating: 2.14

“Terrible customer service! Ordered a number of items on Saturday 14th September. Arrival date scheduled for Tuesday 17th. By 8pm, no delivery. Tracked order with FedEx and said there was a problem and to call them. Office was closed so called following morning. Said package was damaged so they would get supervisor Caroline Colclough to call me back within 2 hrs. 3 hrs later still waiting. Called back was told I had to call Rymans to sort it out. Called Rymans at around 12:30pm on Wednesday 18th September. Spoke to Vicky who reassured me my order would DEFINITELY be received the following day. She would personally call Admin and make sure it went out as I was in time for next day delivery. She told me to look out for an email which should come through later that day. I felt reassured. But then, no email. So I now call back today and speak to James, to be told it will only be sent out today. ABSOLUTELY NO APOLOGY, NO COMPENSATION! It sounded like I had woken him up and he was irritated with me for doing so. So I requested for my order to be cancelled and he says he has to check first if the order has gone out before he can cancel it. So I ask what happens if it has already left. So he says it won't have left but he needs to check. So I ask why he needs to check if he knows the order has not yet gone out. He explains that's their procedure! Then he tells me the money will take up to 5 days to get back into my account! FUMING! these items are for my daughters school. She is only in year 1 so Rymans, you are missing out on ALL the rest of her educstional supplies! AND I am an Educational Consultant, just opened my own business and will be buying everything from anywhere else!! Your loss!”

Helpful Report

Posted 5 years ago

“Terrible customer service! Ordered a number of items on Saturday 14th September. Arrival date scheduled for Tuesday 17th. By 8pm, no delivery. Tracked order with FedEx and said there was a problem and to call them. Office was closed so called following morning. Said package was damaged so they would get supervisor Caroline Colclough to call me back within 2 hrs. 3 hrs later still waiting. Called back was told I had to call Rymans to sort it out. Called Rymans at around 12:30pm on Wednesday 18th September. Spoke to Vicky who reassured me my order would DEFINITELY be received the following day. She would personally call Admin and make sure it went out as I was in time for next day delivery. She told me to look out for an email which should come through later that day. I felt reassured. But then, no email. So I now call back today and speak to James, to be told it will only be sent out today. ABSOLUTELY NO APOLOGY, NO COMPENSATION! It sounded like I had woken him up and he was irritated with me for doing so. So I requested for my order to be cancelled and he says he has to check first if the order has gone out before he can cancel it. So I ask what happens if it has already left. So he says it won't have left but he needs to check. So I ask why he needs to check if he knows the order has not yet gone out. He explains that's their procedure! Then he tells me the money will take up to 5 days to get back into my account! FUMING! these items are for my daughters school. She is only in year 1 so Rymans, you are missing out on ALL the rest of her educstional supplies! AND I am an Educational Consultant, just opened my own business and will be buying everything from anywhere else!! Your loss!”

Helpful Report

Posted 5 years ago

“Just awful 'customer service'!!!!! The following were two separate occasions... STRIKE 1: Wrong products delivered STRIKE 2: Broken product inside parcel STRIKE 3: Poor quality control...badly finished product see photo below Phoned three times, emailed and live chatted..Promises given, still no satisfaction!! Asked to submit photographs of damaged and faulty goods three times now. Rymans needs to know people don't have time for this nonsense. Go to a competitor instead.”

Helpful Report

Posted 5 years ago

“Given a delivery date in their purchase confirmation email, confirmed via a telephone call to their customer services. Didn't arrive on the stated delivery date and no follow up from Ryman. Had to chase them up and pursue 3rd party shipper to locate goods. Finally arrived 9 DAYS LATE. Don't trust their delivery dates. Wouldn't touch their online sales system again, not even with a barge pole. They were very good at offering corporate excuses and saying it wasn't their fault!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Ryman Reviews