Sarenza Reviews

Name: Sarenza
Address: Sarenza Service Client 8 10 rue Villédo, Paris
Rating: 1.54

1.5 Rating 37 Reviews

14 %

of reviewers recommend Sarenza

Company Reviews

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Metrics

1.5

Based on 37 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0203 059 5749

Email:

customerservice@sarenza.com

Location:

Sarenza Service Client 8 10 rue Villédo
Paris
75001

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my sandals back in May. They arrived in August. I do not like them they are so uncomfortable. I have asked for information on how to return the item for a refund> It has been 7 days since and I have yet to receive an answer.”

Helpful Report

Posted 4 years ago

“I ordered two pair of sandals June 9, 2020. Have yet to receive them even though the tracking information states they were delivered. I gave them the benefit of the doubt with Covid 19 delaying shipping. No shoes, no response. Think twice before ordering from this company. Makes me hesitant about ordering anything through Facebook advertising. What a shame. And a scam????”

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Posted 4 years ago

“I ordered my sandals in May, 2020. I have had three responses to my inquiries and all have been lies. No valid tracking number and all they say is ... covid 19 is the reason. I call BS. They are a scam operation. Please do not order anything from these internet thieves. You will regret it.”

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Posted 4 years ago

“I ordered my sandals in late June and received a order confirmation number which stated the my order was on the way with scheduled delivery of June 30- Aug 2. They told me that the delay was due to COVID 19. It is now Aug 12. This site is a scam and no one should order from it. They also charged the payment to me credit card. SHAMEFUL!!!!!!!!k”

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Posted 4 years ago

“Extremely horrible service. They falsify info and mislead you . Although their prices may be fair, it's not worth the lies and poor service you receive. I highly recommend you not using this company. I should have known better based on all their negative reviews.”

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Posted 4 years ago

“This is a SCAM, ordered June 4 and still not received. Filed dispute with credit company and yet to receive money back. Keep saying they are in transit and delay COVID issue. This is BS , and scam. Don’t order as you will not get them or a refund!!!”

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Posted 4 years ago

“Ordered 2 pair on June 10, claimed they’ve been shipped. Blamed covid... No tracking number. I believe this company is a fraud.”

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Posted 4 years ago

“It has been more than two months since I bought a shoes,didn’t receive to date!!! Very embarrassing experience”

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Posted 4 years ago

“Trying to misuse my data or what? They canceled my order because I refused to fulfil theirs absurd and illegal request! Wanted a service account. A copy of my driving license, my personal identification number which is prohibited to provide. It was my already sixth processed and paid order. And answer of customer service why? They just chose to check this order. Really crazy.”

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Posted 4 years ago

“Rang the number and goes to voicemail and always closed. Emailed to no reply. Product not arrived”

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Posted 5 years ago

“Absolutely fraudsters! I've ordered a pair of Nike Revolution 4 Eu, received an email that says there will be a delay, next day one more email with similar information. Today I did check my order status and guess what - it was cancelled! No excuses, no explanation of the reason, nothing...If I was able to rate Sarenza with a minus, I would give them -5 stars...”

Helpful Report

Posted 5 years ago

“I ordered two pairs of trainers from Sarenza and the order and delivery went smoothly. I paid in advance through PayPal and the ordered was delivered. This is where the nightmare begins. After I received the shoes, I found they were too small. I then went to the website to process a return but for some reason they would only process a return for one pair and not two. I emailed several times, to which I got no reply. After many attempts to reach them by phone I finally talked to customer service (Maria) and she assured me that I can send both pairs back and would receive a full refund. When the return was processed I only got a refund for one pair of shoes. Emailing to resolve the problem was not successful. I had to try multiple times again to reach someone by phone. They refused to refund me the outstanding 82.50 CHF so I asked them to return the second pair of shoes. They could not because the sold them...a second time. I then filed a dispute with PayPal, to which they did not respond, and finally got a credit for the outstanding amount. You would think that this would be the end of the story but it is not. Sarenza, in all their ineptitude, filed a non-paying, delinquent account complaint with a credit agency for the full amount of 165.00 CHF! I then had to prove my innocence by forwarding the agency all my receipts, proof of initial payment, return, and partial refund. Save yourself the headaches and huge waste of time, avoid Sarenza at all costs. If you ever need them to resolve anything you be dropped like a hot potato.”

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Posted 5 years ago

“Easy to use website with a great range of shoes. They had exactly the pair I wanted and my order arrived promptly, exactly as described and photographed. There was a great discount for signing up as well!”

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Posted 6 years ago

“I have never seen such bad customer service. I have emailed many times and no response. I call up and finally get an appology. Then I send further emails and no response. Called them back up to be sent to a manger. This is all over a parcel that was apparently left in my porch. I don't have a porch but what I do have is cameras that's shows no one was their nor did anyone attend the property. Their internal regulations are terrible. I been fighting for a refund for non delivery for 6 weeks now. When I called no appology this time just plain dam right rude. I won't go on any more as this could end up as an essay but plain and simple if you buy from these then it's your fault as their is enough warnings. Don't be like me and think they have changed as I was an idiot and they certainly haven't!!”

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Posted 7 years ago

“Didn't know shoes were from Germany didn't fit cost £8 to return them Amazon were rubbish at helping never getting caught like that again”

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Posted 7 years ago

“I ordered a pair of men's birkenstock sandals, for which I'd received promptly, but unfortunately they took 2 payments for the item. This came to my attention when my credit card bill came. I messaged them to try and resolve the issue, for which they deny all knowledge. I spoke to PayPal who opened an inquiry in order to get my money back from this awful company. I still await for the issue to be resolved. Basically think twice before you buy from this company as they will deny all knowledge. Very poor customer services who really don't have a clue on how to deal with issues from their customers. Never again ! They are incompetent of fulfilling customer satisfaction. Please think twice before you buy from this monstrosity.”

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Posted 7 years ago

“Ordered shoes with next day delivery (all details were correct). They never arrived. No refund or email.”

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Posted 7 years ago

“Delivery ok, nicely packaged with ribbon around box. Sandals very comfortable and funky - perfect. Size also great.”

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Posted 7 years ago

“Awful company. Terrible customer service. They sent the wrong item, the item I wanted has now gone out of stock. No compensation offered they didn't give a shit!!!”

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Posted 7 years ago

“Ordered ladies converse size 5.5, however, size 39 (6) arrived. They insisted that I ordered a 39, I didn't, my order confirms I ordered a 5.5. They wouldn't admit they were wrong! Converse make half sizes, which is what I ordered. Also, the order took nearly 2 weeks to get to me because of a cock up with the address. Cheap, but crap service.”

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Posted 7 years ago

Sarenza is rated 1.5 based on 37 reviews