“Ordered versace jumper was reduced to £57 but should of payed £5.70. The quality was terrible the label in the back was clearly stiched completely wrong wasn't even straight. Two holes under the arm pit were the stitching hadn't been finished. The authentic labels were clearly fake. Messaged secret sales with pictures but no response. Shocking”
“Secret Sales is a trading name of LRG online Ltd from whom I purchased a pair of Jack and Jones chinos – they turned out to be utter rubbish quality but the real issue was the fact that they were described as 32” waist but in fact measured 34”. To be fair this was not the fault of Secret Sales but their handling of the problem was nothing short of a disgrace. I had to jump through hoops to extract a prepaid return label from them and two weeks after they received the item back from me I still had no refund, and emailing them proved to be a complete waste of time.
Fortunately I had paid using PayPal through which I was able to raise a dispute and after six weeks of failed requests to Secret Sales PayPal gave me a refund. Despite their many faults PayPal came through for me on this occasion so thanks to them. As for Secret Sale, I’d like to think this was due to inefficient customer care but I believe it to be deliberate because the company is dishonest and untrustworthy.”
“Fake Enzo jeans
Fake Enzo jeans. Came in a clear bag with 30L written in it. Direct from Enzo they have special packaging etc. I have real ones of the same product code just a different colour and the ones from secret sales are fake. They obviously don't check their sellers and let this happen all the time as it's sold by a 3rd part seller too, which all their items are which is not specificied on the site or its not noticeable anyway
Will neve buy again from here and I advise anyone who reads this to jump ship and realize the prices are too good to be true”
“Hi,
I ordered over £1300 for a big list of items, I know that was crazy thing! Then on My Order items list they are few of them worth £700???? I am still chasing them but no answer from the company. They have no costumer service support to call over the phone. The chat is useless. I don't know what other thing to do! I am really so disappointed and wont order again from them at all. They are not a trusty people.”
“I ordered 6 Futaba servos from them. Immediately after I entered the order, I received notification a bogus "international" charge was made to my CC account well over the amount I authorized. I contacted the company through their website with no reply. Their name tells it all, BUYERS BEWARE”
“Secret sales have refused my refund of over £100, as there was a sticker on the box. Nothing wrong with the item. I will never used this company again.”
“I bought m&s Ugg boots for £39 then saw yours so ordered them too with the kind that I could take the m&s pair back but the difference was unbelievable! Fur lining nowhere near as thick, misshapen, and then the soles had this weird material mesh over them.”
“Awful customer service , don’t return your items as you won’t get a refund
When they finally decide to answer you they will give you the same old excuse
Beware we can’t all be wrong !!!
Never will I order again”
“Ordered a scarf as this was the first time I’d used this site, so didn’t want to spend too much.
Told this would be delivered by 13th - 15th September; when it didn’t arrive contacted customer services who said parcel was with courier - 8 days later still no parcel, no reply from a follow up email to Secret Sales 🤔🤔🤬🤬”
“Placed an order online for my sons school shoes. Advised delivery 3-5 days but had not arrived over a week later. When I contacted customer services they advised that there had been an error, they could not fulfill my order and I would have to wait another 5 days for a refund.
AVOID THIS COMPANY - I AM NOT THE ONLY PERSON TO REPORT THIS ON REVIEWS.”
“Order hair products, thought the price was to good to be true and guess what it was they have never arrived. You can have no communication with this company as they don’t answer emails or live chat.
Tracking number given a waste of time as doesn’t work. Lesson learnt if it seems to good it is. Paid £36.90 and looks like no chance of getting a refund or the items
Scam comes to mind”
“First and last time I will ever use this site.
Ordered lingerie and was disgusted at how it arrived, not even wrapped just thrown into a posting bag, both items had marks on them and one was totally wrong colour. Not be using this awful site again.”
“I wouldn’t buy from this company again had a faulty pair of sunglasses obviously not genuine. The poor quality was shocking! So I left complaints and as requested sent pics as proof.
I am still waiting for my money to be refunded back into my account!”
“Thieving c**ts. Ordered a hoodie and was sent gloves. Customer service are useless, liars and thieves. I really hope very bad things happen to anyone affiliated with this company. I wouldnt be sad if they were wiped out. Stay well away from this "company". It needs to be shut down and its employees either massively fined or put in jail. Ill need to go through legal channels to retrieve the money Im owed as this company will not refund me or send out the correct item. Employees of this company need to ask questions of themselves if they are happy to work with such a dishonourable, filthy, deceptive, lazy and thieving business. I despair for the future of society when reprobates like Secret Sales CEO, managers and employees exist. Must be awful to be useless dishonest pieces of s**t like them.”
“AVOID AVOID AVOID THIS COMPANY. THEY TAKE YOUR MONEY AND SEND YOU NOTHING. CUSTOMER SERVICE IS NON EXCISTANT. NEXT STEP FOR ME TO CONTACT TRADING STANDARDS. A PEEVED EX CUSTOMER.”
“Please, don't buy any item there!
They never delivered what I ordered. They sent me a ticket refund that I didn't asked for when I asked for the shipping delivery. I hope they send my money back. Very bad service.”
“I DID NOT READ THE REVIEWS
DO NOT BUY FROM THIS COMPANY
SUNGLASSES FAKE ASS SCRATCHED AND LOOSE ARMS COULD HAVE GOT THEM FROM A MARKET FOR A £5 NOT £65 IVE WASTED MY MONEY!”
