“Waited 3 weeks for the order to be delivered. Poor communication, poor customer service. Items delivered in wrong colour. I have to pay for postage to return the order.
Will never recommend them.”
“Ordered a pair of tan brogues. When I opened the box they had sent me 2 totally different style of shoes. Sent them back got a refund but not the money it cost me for the postage. I find this disgraceful not only for the cost sending them back but no one obviously does any checks before items are sent. Will never use again”
“Still awaiting refund after weeks of chasing up. Paid for delivery and even have proof of paying for delivery. Apparently their supplier hasn’t received my parcel so no refund will be issued.
How am I able to get my money back?!”
“Ordered super dry shorts but received a superset T-shirt! Had to pay for postage which I was told would be refunded. It’s been well over a week now. No response to emails requesting a refund. At the moment I am £23.50 out of pocket.”
“Returned a pair of moschino jeans and still no refund 2 weeks later! Warehouse cannot find return on the system.... email customer service but address doesn't exist lol messenger is only way to contact them on android. Won't use them again!!”
“I returned a pair of Ugg Boots 6 weeks ago . I am still waiting for refund. They never reply to emails and never get anyone on live chat. No telephone number either. Absolutely shocking customer service and will never use again.”
“Ordered a size 4 for my daughter received a women’s size 6 apparently they are unisex sizes and men’s sizes in the uk start at a size 4 !!!! ... nothing was said in their description. If you order a size 4 you would expect a size 4 they refused to send me a returns label”
“I bought quite a lot of items from this site, still waiting for my refund since last year October. Unfortunately you can only contact them through email as they don't have telephone contacts. They hardly responds to your queries and are very rude if they do. Stay away, will never recommend this site.”
“I have ordered a number of pairs of shoes. They arrived in 4 different parcels. When I wanted to return, I was unable to send just one parcel, I had to pay for postage x 4 to send to four different locations. Really messy arrangement, customer service takes a week to respond with a dismissive message, with absolutely no interest in resolving your issue. Companies like these should not be allowed to trade.”
“I bought Dune shoes trough Secret Sales and at the end they both was faulty . Before I send them back I started reading all those negative reviews , at the end I thought I will definitely never get refund . I texted to Secret Sales Customer Service and I was surprised because they was very polite and helpful . They gave to me advise how to return item and step buy step followed to all return process. I returned my parcel for free with prepaid label. A special Thank You to Austin (customer service advocate) and I very appreciate your help with my return . My experience with Secret Sales was positive and I definitely will buy again from this company. My Dune shoes for sure was 100% authentic because they advised return them to Dune shop but because of lockdown shops is closed and I returned shoes by post. So I definitely know that items from Secret Sales is Authentic . I am very satisfied with SS customer services.”
“Ordered a cushion, arrived with large hole on the front, when taken out of packaging stinking of weed, think driver must have been smoking in delivery van although my cat seemed to love it!!! Contacted Secret Sales as no advice note or return label included. Informed that they would contact seller for returns label, advised I was self isolating and would need courier to pick up item, was told that was up to seller to organise with myself, Turns out you buy from Secret Sales but when things go wrong it’s not their responsibility. Will not be ordering from them again and would not recommend. Still waiting for reply from seller. Only gave 1 star to post review or it would be zero”
“Ordered a bag, never got despatched, Secret sales ignored my messages - Paypal refund issued! Do not buy from this company, once they have your moneny they don't care whether the item gets delivered!!”
“Awful , fraud no reply from their team in email or chat and they don’t give u any contact details £135 of my money and gone and noone reply’s never shop with them fraud their shops who they work with never send out things and your money is gone”
“Ordered a smart phone in November when it arrived i could not charge it I tried contacting cs numerous times with no luck . I contacted clear pay whom I used to order this with several copies of the emails I had sent im still waiting to hear from you”
“Returned some shoes on the 24/11/2020 and upto now lam still waiting for my refund. I have send 4 emails chasing this up and no reply yet, they are ignoring me.”
“Ordered a pair of slip on Skechers size 8. I am a snr carer so need a comfortable pair of slip ons. Usually buy them from QVC, unfortunately they were out of my size. Delighted to find the exact pair on secretsales and slightly cheaper. Item arrived as promised. The slip ons look the same and that is all. They are stiff not flexible, very narrow and definitely not a size 8. Will never use this sight again. Gonna send slip ons to skechers for them to verify if they are indeed skechers.”
