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Sportsshoes Reviews

2.8 Rating 116 Reviews
43 %
of reviewers recommend Sportsshoes
2.8
Based on 116 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Sportsshoes Reviews

About Sportsshoes:

SportsShoes.com offer up to 75% off across a wide range of running shoes, sports clothing and football boots, with next day delivery & hassle free returns. SportsShoes.com specializes in selling top-quality brand-name sports footwear, clothing, accessories and equipment at low prices.

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Email:

customerservice@sportsshoes.com

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Sportsshoes 1 star review on 13th February 2025
Aggie
Sportsshoes 1 star review on 16th December 2024
Anonymous
Sportsshoes 1 star review on 27th May 2022
EmD
Sportsshoes 1 star review on 27th May 2022
EmD
Sportsshoes 1 star review on 26th October 2021
B.Afkari
Sportsshoes 1 star review on 26th October 2021
B.Afkari
Sportsshoes 1 star review on 26th October 2021
B.Afkari
2
Anonymous
Anonymous  // 01/01/2019
I've used them for years and swore by them for great prices and fantastic customer service. That's changed massively over the last couple of years. I've had two incidents one was ordering shoes for my son that were in the sale I was then emailed to be told they weren't available after having ordered and paid for them. The other colour way was much more expensive. There was no attempt at a goodwill gesture. The second was I bought a pair of Adidas adiós pro2 which were damaged after only a few miles. They were admittedly 6 months old. Though they were only worn for races and had less than fifty miles. I contacted customer support who asked for pics and video to be sent which I duly did and was then guided through the return procedure. I had options for different couriers and I chose evri as that was easiest. My shoes were "delivered" according to the evri app. However sportshoes said they hadn't received them. Basically after several emails including screenshots and sending link to my evri parcel showing delivered the company stance was to wait up to 21 days. Even after this period nothing was done. Eventually when I posted on sportshoes social media page stating my dissatisfaction, surprisingly my case was dealt with. I was left feeling really sad as I have used them for over 12 years and recommended them to so many people. Unless I see a real bargain now I use other companies now. A shame as they were fabulous previously
Helpful Report
Posted 2 months ago
They have a great range, good prices and I have used them for 10 years. But they seriously lack in 2 areas, one of those is using Evri (Hermes) the second is customer care. I had issues in the past because returned shoes looked "walked in", if my kitchen counts then sure. But more recently going through the options to select evri pick up, because at least with pick up, evri always deliver and you have more cover, unlike when their courier pretend to deliver to home so they can add that to next days pay.... After purchasing, the address I chose for pick up was not there, instead another address miles away appeared, I made a webnote asking to change the address, to be told 7am it had shipped. Having worked in warehouses, one far bigger company than them in cycling, I told them this cant be the case, no courier will have picked up Sundays orders from late night, when no one would have been there until Monday morning, I also know from using SS that they do not ship until evening. Basically, all the packages get ready, get put into a trailer, that is then picked up late and taken to a hub. My shoes had not left the warehouse, I had an Evri email that confirmed it. So then they backtrack, tell me they changed my order, then I get a credit to my sportsshoe account, not a refund which you would expect after I reminded them of 14 days right to cancel. So I then had to call up and chase why over a week later I still did not have shoes. The only saving grace was the girl on the phone, although she kept getting the wrong account, was patient and polite. Kicker is the shoes dont fit that well, but I cant even be bothered to fight them again to return them because I know they will kick up a fuss I walked in them. Like no ones ever had a B grade line before. This has been the final straw for me, I will use another retailer and get off their mailing list
Helpful Report
Posted 1 year ago
Sportsshoes is rated 2.8 based on 116 reviews