“Watched CTV news story on their non payments. Not paying customers because you are a big corporation and people cant do anything about it? We will brinf you down and will arrest those involved.”
“Do Not ever buy tickets from these fools ever i bought 2 tickets for Rod Wave concert and i call today to ask why i haven't gotten my tickets they keep telling me that i would have to resale my tickets because they do not do refunds. Not only that they also told me that the email keeps bouncing my tickets back so now they Transfered my tickets to AXS and i need to call them because there was nothing they could do there all out of options well update my damn correct email and maybe you could send them im so over them i might not be able to make it to the concert BECAUSE OF THESE FOOLS. NEVER AGAIN.”
“If there was an option of zero stars that’s what I would have given. I bought 2 tickets to Billy Joel and Sting concert for Friday 10/25. Only 1 ticket was issued to me. I was trying to figure out what to do- was finally able to talk to an agent an hour before the concert. The excuse I was given was that the seller didn’t release the 2nd ticket. But I had paid for it. The solution I was given was to return the 1 ticket I got and they would give me 2 equivalent tickets. I had paid premium for front row tickets and the alternative tickets were high on top in bleed section tickets. The agent kept telling me that it is computer generated and they had no other option. How can front row seats at a premium be comparable with a high nose bleed section tickets.
It was 30 minutes before the show and I had to finally cancel and ask for a refund. I feel I was scammed. It was the most awful experience. Never will I ever use stub hub again. I should have stuck to ticket master.
My evening was ruined and I couldn’t see the concert.”
“This is the worst company I have ever dealt with. I bout tickets a month ago for a concert that will be sold out for sure. The concert is in two weeks and I still have no tickets. I am on hold right now on my 4th call to them and they keep saying that the tickets have been emailed and yet I have no tickets... I watch my spam, I watch my inbox and I watch my trash and nothing. They will not let me cancel my order and as of now I am out 564.00 and I have no tickets to the concert which we will probably miss. Save your time and money and find a reputable company to buy from. I am on hold now waiting for a supervisor which may or may not happen.....”
“After selling my football tickets and having them transferred (and accepted) by the buyer I'm told I won't get paid until at least 5 to 8 days after the event which isn't for another 6 weeks. I now have no tickets to the game and no guarantee of money. Their website says the seller gets paid 5 to 8 days after the sale of the tickets NOT 5 to 8 days after the event, and certainly not after the tickets have been accepted by the buyer. This is a shameful practice.”
“I purchased 2 tickets 3 days before the event however on the day for the event I was told my tickets is not available.
They’re quick to take your money but can’t get you what you pay for.
DONT USE THESE GUYS!!!!
It’s like talking and working with scammers.”
“Purchased tickets in the 100 level. Tickets couldn't be provided, was given alternative selections. I choose a alternative selection. I quickly realized the tickets I selected didn't state limited view, I would of never chose them. Tried to change them, they are saying it's final.go with vivid or seat geak.thanks for ruining my sons birthday.”
“I thought that I was getting a decent deal by purchasing tickets through StubHub, never again. We bought tickets to go see the Ravens vs Tampa game. As of noon, on the day of the game we still did not have our tickets. When I called they told me that they had contacted the seller and had no response. We were traveling so we went to another site, TicketMaster. In tge mean time the original order was released so we can’t get our money back. Then we again, because I bought them at the same time, tickets to the Book of Mormon. Again I had to call on the morning of the matinee. Those I did get in time. They insisted that they had sent an email for us to accept the tickets 4 weeks ago. No such email. They did send again and we got our tickets. Except for the parking. I will never, ever, use this service again. Who wants to buy tickets that may, or may not show up before the day of the event. I have other complaints about how to pull up the tickets. Do not use this service. Go to more reputable places like TicketMaster. I also have had no problems with SeatGeek. I asked for a refund but was told no because the owner finally released the tickets.”
“Not impressed. Bought 2 tickets to big football game a 4 hour drive away. Yes I have a paper ticket, with the wrong time on it,and an email saying I have tickets but nothing can be found on the app.
Maybe I’m just old but I don’t have a lot of faith in a company that is run like this. Just hoping I don’t drive across the state to an event that I don’t have tickets for. Doubt I’ll use Stub Hub again. Too stressed out.”
“Terrible tickets. Sent me a photo of what the view was from our seats but the actual view was completely blocked. Total scam and ruined the entire experience. I want my money back”
“I was charged $350.00 for tickets that StubHub sold Twice and said it was my fault because i never posted the ticket twice !!!!
i transferred them then sent the tickets to the buyer .. what i dint know is that the tickets i transferred from AXS TO STUBHUB WERE NOT LISTED ON STUBHUB YET SO I LISTED THEM AGAIN AND THATS WHERE TO IS .... NEVER WORK WITH THEM AGAIN THEY STOLE $315.00 AND NOW ARE CHARGING ME $350.00”
“The last two evens my tickets was not in my account even this morning. Game start at 10am. I called on Friday because tickets still wasn't in my account and now this morning on the phone for 2hours leading up to event going over the same steps from Friday where I spent and hour and 1/2 and tickets are not there. I will never buy again something definitely wrong with the process with this company. Who want to spend 2hrs on the phone leading up to even to try to get tickets. Customer don't know where there doing ?”
“This company is a joke. Their customer service is worthless they don't know anything. I will be contacting a lawyer and the bbb they are liars and thieves. Almost a month and no refund. Hire American they know how to work instead of these useless morons you hire. My unborn child could have a faster resolution then these idiots.”
“Saw a ticket for a concert with a particular section and row and purchased it. When the ticket was transferred it was the same section but they changed the row on me. They do bait and switch here so stay away if you are trying to get a seat next to someone. When you call and ask what happened to the ticket they advertised, they get all offended and claim that since it’s an “upgrade” you should be happy and there is nothing they can do. Will never use them again. Now I am sitting far away from my friend (so basically going alone to the concert) because of their fake advertisement.”
“They sold me tickets and never sent them. They offered me alternative tickets 20 minutes after the concert started but those were “unavailable.” They seem unable to do anything other than take money.”
“BUYER BEWARE!!!!!! I will never purchase from this company again! I bought tickets months ago to see Mike Tyson fight in July. The fight was postnponed to November 15. I paid $651 for two tickets and the tickets are now $50/piece. I’m unable to resell the tickets and I’m unable to get a refund for the mishap. I called customer service to complain and was told by “Martin” I wasn’t able to speak to a supervisor with my complaints. I was then told that the event could keep getting postponed as many times as they choose and I still will never get a refund . I am disgusted with their customer service and I’ll never purchase again.”
“I purchased a Ticket through Stub Hub to go to Usher on a Friday which was out of town. For me it required time off from work and hotel reservations . Stubb Hub Cancelled the show a Rescheduled it on a Monday which I didn’t agree. They wouldn’t give me my refund and the customer service person was very unhelpful.i will never use them again. I still don’t have my refund”
“Horrible experience. I had great tickets to see Sabrina Carpenter and purchased them MONTHS in advanced.
Stub Hub said they would release the tickets the day of the show. Instead we were notified 30 minutes before that our tickets were not available.
I will never buy tickets from stub hub again.”
“Terrible experience. Was so excited to go to the concert and bought the tickets months in advance and didn’t know till an hour before the show that our tickets weren’t available anymore. Will never use this company again”
