“I bought tickets to take my kids to Disney on ice , it kept saying tickets were going to be released by 8 am the day of the event so it was 9:30 and never got anything I called only to find out there was no tickets, very unpleasant and not professional at all, never using Stubhub again i would definitely not recommend it either!”
“Stub Hub sucks!
First problem was 4 tickets to a football game never came through! We were told the owner can release them up until the game time so we drive all the way to the stadium only to find out the owner kept them or maybe resold them.
Second, and completely different issue, when trying to resell baseball tickets I didn’t receive the original tickets yet so I had no barcode to enter (to resell since we could make the game) so now we just wait and hope the original owner releases the tickets to me so I can therefore release (or sell) them to the people trying to buy them from me. What a joke!”
“I bought 2 tickets to a show. I arrive at the show and I only have one ticket available. I have to call Stubhub customer service which then tells me there was a mistake and they don't have my tickets. I clearly did not use the one ticket that was available and they won't refund me for the 2 tickets I bought! USE TICKETMASTER!!!!!”
“I purchased a parking ticket for an NFL game that had a walk to the stadium. They did NOT disclose that you could not use the parking pass until 1 hour prior to the start of the game. We arrived about 1.5 hours ahead of time, which is a completely reasonable timeline. We when got to the parking garage and found out we could not use the pass, we had to pay more for parking. Despite StubHub's lack of disclose of this timeframe, they refused to refund our parking pass. DO NOT USE STUBHUB FOR GAME PARKING!”
“Stubhub is the world’s biggest scam. You pay money for a ticket not knowing who the seller is. The seller controls your destiny. Say you want to get into a concert and expect a QR code immediately after paying for you, that does NOTA HAPPEN with stubhub. Avoid stubhub at all costs. It’s a complete scam. -Mark”
“DO NOT USE STUBHUB TO BUY EVENT TICKETS!!! I BOUGHT 2 TICKETS FOR JEFF DUNHAM AT THE OCEAN CENTER. I DROVE AROUND FOR 1-1/2 HOURS LOOKING FOR PARKING. THERE WERE A LOT OF PEOPLE EITHER MISSED THE SHOW OR SAW VERY LITTLE. WHILE DRIVING AROUND LOOKING FOR PARKING,I CONTACTED CUSTOMER SERVICE. THE LADY ON THE PHONE WALKED ME THROUGH AND DIRECTED ME TO CLAIM THE TICKETS TO SEE THE SHOW! I ASKED HER WHY SHE DID THAT WHEN I JUST TOLD HER I CAN’T GET IN. I FEEL THIS WAS INTENTIONAL. NEEDLESS TO SAY, WE DROVE AN HOUR THERE, WE DID NOT GET TO SEE THE SHOW AND I AM OUT $220!!! I WILL NEVER USE THEM AGAIN!!! I TRUELY BELEIVE I WAS SCAMMED!!!
DO NOT EVER BUY TICKETS FROM STUBHUB!!!”
“Just terrible allows people to be ripped off and then profits from it customer service is terrible they have a call center in India just to answer the phone and tell you there is nothing they can do about being charged more than double the ticket cost use anyone else and save yourself some money and a headache if I could review as zero stars I would”
“StubHub is a rip off. Beware, they are not customer friendly. They scammed me. I went to the event and found out my tickets were already scanned and giving away. When I called customer service, Henry said he couldn’t help me. This is a horrible company! Go through the actual event center and stay away from these scammers!”
“We ordered tickets that we didn't think would be via FEDEX. We then learned it needed a signature, and we weren't home but tried the FEDEX link to sign which didn't work. The tickets if paper wouldn't have been accepted at the venue. They were finally delivered 2 days after the event.. We are looking for a refund.”
“Do not use this company, several that are way better. Bought tickets last August to an NFL game. They never ever contacted us about the tickets as to when they will be delivered. We were worried and did not book we could have done all airlines and hotel one day prior. Received our tickets one (1) hour prior to kickoff. WTF who runs a business like that. NEVER received any tickets later than a couple of weeks prior, and we have bought about 50+ to NFl games And mainly concerts. Received our tickets to AC/DC in Vegas April 26th already. Use Ticketmaster they always send updates. Do not use StubHub !!! They have 1.1 star for a reason.”
“Bought and then sold tickets on StubHub. Great business model. They keep all the money when you purchase the tickets AND KEEP the money whey you sell the tickets. They have not transferred my ticket sale money to me.”
“I bought 4 tickets to Wicked in September for January at the Pantages. In November I was sent 2 only tickets and the wrong seats. Stub hub required that I return the 2 tickets in order to get the correct seats. I called every 5 days for two months and 1 week before the event StubHub said they could not find me replace my tickets and refunded my money. The $100 seats are now going for $480. They strung me along until now it’s too late to get seats at a decent price. They lose nothing and I’m out of luck!”
“We bought 2 tickets for tonight's Ranger Game at MSG .
Stubhub took the $214 then sent us the tickets for another game.
Had we not checked the ticket date on the tkts sent , we would have traveled into Manhattan from Westchester, went to MSG and been denied admission.
This is not a random , isolated incitent with STUBHUB it happens often.
DO NOT FALL VICTIM TO BAIT AND SWITCH tactics they use.
AVOID STUBHUB at all costs. Truthfully, I think it is much safer buyinbg at the arena or from a ticket scalper .,”
“Ordered tickets. Sale went through. Got a hotel in town for show. Day of show still no tickets received. Went through all the channels to get the tickets. Finally called. Was told the tickets weren’t available but not to worry they guaranteed same or better tickets. Give them an hour. Called back after an hour and talked to a supervisor. On and off hold for 45 minutes to be told they had no other tickets and I’d be refunded. So paid for a hotel with no show to go to. Will never use them again. Fraud and scam.”
“But parking passes listed as VIP lot and was just a standard lot. When I called StubHub about this they just offered a voucher for future purchases. They did not say anything about banning the original lister from future listings.”
