“I bought tickets to an NBA game. With 1 hour to the game starting (7PM), I still hadn't received the tickets I purchased despite assurances from StubHub customer support it would come through.
With 45 minutes to go, I got an email saying the seller couldn't be contacted and they offered me alternative tickets or a full refund.
Whilst that sounds like a satisfactory outcome, the alternative tickets were worse in terms of view and position inside the stadium. I was urged to choose quickly as the alternate options disappeared, presumably to other clients also scammed by StubHub.
I could have taken the full refund but I had travelled to the game and alternate ticket sellers like Ticketmaster and StubHub itself were now double what I originally paid.
When I asked to escalate the complaint, I was told there was nothing they could do.
Do better StubHub and for anyone reading this - avoid them.”
“I've used the site to sell tickets for years. I've been extremely happy. However, this year the "system" now generates a Recommended filter. This hides my listing until the system decides to recommend it. Some of my listings are better than the ones that are not hidden. Prior years only showed a recommended notation, like the "good" or "awesome" notations. Get this changed back!
I was told today by the tech support team that IF a buyer calls in asking why there aren't more listings, they will instruct the buyer to remove the "Recommended" filter. Get the filters removed; or, at the very least, give a buyer a pop-up letting them know there are more listings.
StubHub is deciding the price I can sell at! Ridiculous!”
“I was extremely pleased with the customer of Stubhub. The process was streamlined in such a way that it was easy for a Senior Citizen to navigate. My tickets appeared on my phone wallet and the QR code appeared at 7:30 AM on the morning of the show. I can't recommend Stubhub enough for consumers who are buying tickets for broadway shows, sporting events and concerts.”
“StubHub made both the purchase of tickets and timely delivery easy and seamless. The follow up regarding experience or problems is also appreciated c”
“I waited all week to get my tickets on the day of. My husband and I were traveling to another state to see the event. We were left in the dark until 12pm the day of the event. Our seats were moved farther than where we were initially. Granted we received compensation but our seats were horrible. I couldn’t see at all.”
“The tickets came almost immediately and were easy to forward to my guests. The seats were perfect. Have used stub hub many times. They’re good for what they do! They charge a fee but they back their stuff so it’s worth it.”
